PROFESSIONAL EXPERIENCE

Confidential

Manager of Network Engineering

• Directs, coordinates and supervises the activities and operations of the Network Engineering group. Participates in broad range of network planning, architecture design, engineering, operational and change management activities related to a distributed infrastructure, including responsibility for LAN WAN infrastructure, enterprise firewalls, internet client services and VOIP phone systems. Directs, coordinates, implements, monitors and maintains all network security software, hardware, policies, procedures and training. Applies a broad range of skills and experience to work independently and as part of a team, in order to maintain the highest levels of network availability and performance.
• Manage network engineer 15 person engineering staff and provide direction, coordination, training, mentoring and evaluation of this group.
• Design, configure, maintain and provide support to corporate and customer data and voice networks.
• Plan, define, design, implement and support Network Management Systems, ensuring documentation of physical assets, logical topographies, policies and procedures.
• Monitor, manage and tune networks to ensure expected availability and performance levels are achieved.
• Manage change control process, including planned network outages.
• Network utilization analysis, with ongoing measurement of network performance against established network baselines.
• Integrate network management platforms.
• Implement remote access technology.
• Alarm management, problem diagnosis, and dispatch of service resources.
• Prepare network documentation, technical papers, and reports as required.
• Provide technical assistance for all evaluation and selection of vendor products and develop solutions to meet client requirements. Prepare RFP technical responses.
• Prepare financial cost modeling for strategic network expansion.
• Create procedures and ensure that the team is testing, certifying and documenting the network processes.
• Ensure security of transport of information assets to/from corporate and customer networks.
• Responsible for network redundancy, including disaster recovery procedures.
• Develop Enterprise Information Security Program EISP and Security Education Training and Awareness SETA Program.
• Design support for RF data networks.
• Network troubleshooting, fault detection, isolation, repair and restoration.
• Recommend alternative processes to improve service delivery to the customer environment and remain cost-effective.
• Maintain on-call schedule to provide 24x7x365 coverage and support for all corporate and customer networks. In-depth knowledge of Cisco router and switch technologies and configurations, Cisco lOS, Cisco PIX/ASA firewall technology, and LAN/WAN deployment and administration
• Troubleshoot, isolate, and resolve all network routing, switching, and hardware problems
• Configuring and maintaining BGP, EIGRP, DNS, VoIP, FTP, VPLS, QoS and IPv4 subnetting
• Designing, testing, implementing and supporting enterprise network infrastructures
• Systemic reporting requirements for performance tracking

Confidential

Network Engineer Manger Consultant Contract

• Install telecommunication systems equipment and services in accordance with communications plans, designs, and procedures including the required testing and quality control applications.
• Monitor operations of all systems' performance, and coordinates the response to failures and performance degradations. Supports required maintenance programs, operates network management systems, configuration management systems, and trouble ticketing systems in accordance with customer requirements. Meticulously documents all actions in appropriate systems and coordinates work with other technicians and engineers. Escalates issues as appropriate, both internally and externally, to obtain a prompt resolution to all network issues.
• Communicate with team members and customers to keep all relevant persons updated on the status of all maintenance issues
• Ensures that all company and industry standards and regulations are complied with at all times
• Troubleshoot routing issues on networks using OSPF LSA 1-5 , BGP, MPLS-VPN/TE MPLS-CE
• Work with customer to correct provisioning issues on new circuits
• Work with customer to resolve routing, switching issues on worldwide network
• Track and respond to trouble tickets through the use of Remedy ticketing system
• Track/respond to trouble tickets and follow-up on all service affecting reports
• Coordinate with access providers to arrange field tech dispatch to customer site
• Coordinate conference calls with customers, access providers, and central office personnel
• Work along with local telecom vendor to resolve network outages in a timely manner
• Update local contacts with necessary information and follow up on issues to insure proper repair and closure

Required Experience:

• Wide area networking including the configuration of switches, routers, firewalls, network management systems, remote access servers, switches from various manufacturers and other telecommunications equipment.
• Initial Configuration and Troubleshooting various models of Cisco routers, switches, PIX / ASA 5505 firewalls, Wireshark or equivalent packet analysis tool , network management systems, trouble ticketing systems.
• Network monitoring and management tools, including Netcool and SolarWinds
• Testing circuits from subrate to T3 levels
• Troubleshooting gigabit Ethernet circuits
• Experience with MPLS, Frame Relay and MPLS

Confidential

Network Engineer IV Supervisor

• Deployment and management of Cisco Call Manager 4.x, 6. x , 7.x
• Configuration of Cisco Routers - Platform: 2800, 3640, 2600
• Troubleshooting, Implementing and upgrades of Juniper T640 and M320.
• Hardware environment consisted of 50 Cisco and 50 Juniper.
• Configuration of Cisco Switches - Platform: GSR12k, ASR10k Core Series, ASR 7609, Cat 6500, Cat3750, Cat2950
• Configuration of Routing Protocols: OSPF-3 IS-IS RIP EIGRP BGP-4
• Deployment of Cisco IP Phones - Series: 7910, 7940, 7960
• Installation, Management and Monitoring of call manager cluster
• Configuring class of service and Call admission control
• Configuring call manger features and services
• Configuration of call signaling protocols on Voice Gateways H.323, MGCP and SCCP
• Configuration of Voice Gateways, Gatekeepers, and SRST
• Configuration and Instillation of Voice Interfaces like E1 T1 Lines CAS and PRI , BRI, FXS, FXO
• Configuration of Call manager Express CME on 2800 series Routers
• Hands on experience on CISCO Call manager 7.X and started implementing 8.0.2
• Installation of Bulk Administration Tool for IP Phones and IP Communicators
• Configuration of Software Conference Bridge Resources
• Configuration of Music On Hold MOH Resources and Transcoder Resources
• Hands on experience on CISCO gateways such as 2800, 3640, 2600
• Have configured Voice Interfaces like FXS, FXO, E M, ISDN T1/E1 PRI, T1/E1 CAS
• Configuration of Phone Button Template, Soft key Template
• Configuration of User Features such as Speed dial, Call forwarding
• Configured, implemented, integrated, and troubleshoot VPLS and MPLS Provider Edge, Core Provider Router, CEF, VRF
• Configuration of XML Service on IP Phones for accessing Internet
• Configuration of soft phone and IP communicators on PCs
• Configuration of Auto Attendant console
• Hands on experience on Call Admission Control
• Hands on experience on configuring SRST Survivable Remote Site Telephony
• Responsible for network site implementation, IOS Upgrades, systems enhancement patches. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Determines and implements corporate communications network and information.
• Core Responsibilities:
• Troubleshoots and resolves complex network issues OSPF CRAN, CMTS Cisco 10k, Arris Cadence and Motorola BSR platforms, MTA.
• Determines and documents internal telecommunications systems.
• Designs and configures telecommunications systems. Establishes and maintains network performance objectives.
• Consistent exercise of independent judgment and discretion in matters
• Of significance.
• Extensive understanding of Firewalls Network based Proxy and Caching Local and Global Load balancing
• Responsible for planning and designing internal communications network. Plays an important role in
• The testing and certifying of new hardware, configurations, and services prior to deployment to the Company Network. Works with moderate guidance in own area of knowledge.
• Core Responsibilities:
• Managed HTTP traffic by using Bluecoat Proxies to control network traffic
• Determines and implements corporate communications network and information technology standards.
• Troubleshoots and resolves complex network issues.
• Determines and documents internal telecommunications systems.
• Designs and configures telecommunications systems.
• Establishes and maintains network performance objectives.
• Managed, upgrade and monitor Cisco 7609 Routers
• Monitoring devices via Spectrum, Volcano and various different SNMP devices via MIB.
• Testing and turning up new 10 Gigabit and 1 Gigabit ports.
• Manage all performed tasks via ticking thru Remedy Ticketing system
• Monitoring Tools Ciena DWDM Platform CN 2600
• Troubleshoots Terminal servers and DTI Servers.
• Work very closely with the Head end technicians on card upgrades system maintenance and all RMA procedures.
• Configure, Upgrade, Implement, and troubleshoot Cisco Core Routers ASR-10k, 12k, and Nexus and Juniper Routers Core Routers M320 and T640,
• Managed iRules and VIP setup on F5's and juniper load balance
• Managed F5 BigIP version 4, version 9, and version 10 code.
• Daily troubleshoot of BigIP VIP's, Pool members, and health monitoring problems.
• Managed F5 GTM's and LTM configuration and user access

Confidential

Network Engineering Manager

• Troubleshooting clients IPT network.
• Configuring IPT devices as per client's requirements.
• Configuring gateways and gatekeepers.
• Maintained inventory databases for E1, F1 using TIRKS, SOCS, WFA, LFAC.
• Deploying a multisided IP Telephony Network with Cisco Call Manager.
• Troubleshooting complex IP Telephony issues.
• Installed and configured Cisco IP Phone 7940, 7960 and IP Communicator.
• Troubleshooting problems related to LAN, WAN, VoIP MTA Issue Involved in network designing for the new sites. Installation, Maintenance, Troubleshooting CISCO Routers.
• Responsible Of Troubleshooting All Computers In the Company Customers.
• Responds to phone, e-mail, and personnel requests for technical support.
• Assists users with software and hardware questions investigates resolves network issue.
• Installation, configuration and implementation of Windows 2000/2003 ADS, DNS, DHCP FTP, IIS, DFS, Terminal Services, MS Exchange2003, ISA server 2006
• Manage helpdesk to handle user complaints/ issues
• Configured, implemented, integrated, and troubleshoot MPLS Provider Edge, LSR /Core Provider Router, CEF, VRF
• Perform hardware installation troubleshooting and break/fix repairs on PC's.
• Configure External Routing Protocols BGP4 on Cisco and Juniper Routers on Gigabit E interfaces.
• Verify that the BGP sessions are communicating with neighboring routers within the AS.
• Monitor sessions for 72 hours and troubleshoot any issues that may occur. Establish authentication on routers via MD5 Message Digest 5
• Manages the installation of network equipment and LAN/WAN interconnections in the Central Office BMF's, out-of-franchise installations and data centers.
• Interprets requirements from design documents and produces detailed engineering requests for generation of TEO's.
• Extensive understanding of Firewalls Network based Proxy and Caching Local and Global Load balancing
• Managed HTTP traffic by using Bluecoat Proxies to control network traffic
• Directs activities of turf vendors, peering site providers and others and manages job to completion.
• Arranges dispatch of 3rd party technicians to sites, providing detailed job guides and manages their activities to complete installation in accordance with established processes and project timelines.
• Tracks circuit orders and coordinates turn-up with testers, 3rd party technicians and other groups. Maintains accurate site records to facilitate management of site. Keeps up to date inventory of fiber and copper TIE pair for provisioning of circuits in the CFA database, and arranges for installation of additional TIE pair as necessary.
• Works with Project Management team to coordinate all deployment activities with all appropriate internal groups.
• Coordinates with Area CM/INPI to track assignment and retirement of assets.
• Advanced working knowledge of Telco service provisioning/implementation process
• Plans and manages installation and configure Layer physical Layer 1 thru Routing Protocol Layer 3 of new Cisco 12000 series and Juniper M320 and T640 Core and Edge Routers in a Backbone infrastructure hardware and/or the build out of additional infrastructure in the Central Office BMF's, out of franchise installations, data centers and other sites based on design specifications from Engineering as well as capacity growth orders from Internet Capacity Managers.
• Engages, and coordinates the activities of turf vendors, out of franchise providers and 3rd party technicians.
• Provides detailed instructions and closely monitors work performed by personnel on site to ensure minimal risk to production environment and on-time completion.
• Manage the Entire AT T Southeast Backbone network, which I am in control of approximately 1 Billion Dollar Network.
• Interprets job requirements from various sources of input and composes requests for engineering defining all aspects of work to be performed in CO including power, space, connectivity, accounting codes, specific information regarding capitalized assets, etc.
• Determines infrastructure and minor material requirements and adds to BCTS records.
• Acts as a technical point of contact for circuit orders into the Central Office BMF's or associated facilities. Tracks circuit order due dates, schedules 3rd party technicians and works with CPC testers to ensure turn up of circuits DS1 thru OC48, ingress, egress, customer owned/private line, etc. .
• Maintains accurate records of available TIE pair and associated router ports to enable CFA assignment by Internet Capacity Managers.
• Managed F5 GTM's and LTM configuration and user access
• Daily troubleshoot of BigIP VIP's, Pool members, and health monitoring problems.
• Managed F5 BigIP version 4, version 9, and version 10 code.
• Managed iRules and VIP setup on F5's and juniper load balance.
• Orders installation of additional TIE pairs.
• Engages turf vendor or 3rd party technicians to make connections between TIE pairs and network equipment ports. Maintains/updates CFA database accordingly.
• Works with Project Management team to establish aggressive yet realistic timelines for implementations, sets appropriate expectations, and coordinates with other groups in INPI, product teams, Engineering, area CM's. Uses Visio, Excel and other tools to produce and maintain accurate site records pertaining to Central Office BMF's, data centers, out-of-franchise infrastructure layout cable tray, fiber duct, floor space, rack layout and CAT 5 cabling within BMF's

Confidential

Senior Network Engineer Team Lead Contract

• Verify and manage all wireless equipment after post installation.
• Manage WLSE GUI interface pre and post installation.
• Verify configuration of DNS, WLSE tar files, ISP servers, and Call Box Server and Access Point configurations.
• Remote troubleshooting of WLSE, Access Points and Cisco 3750 switches.
• Execute Remote Audits of stores THD wireless infrastructure. Which includes but not limited to:
• Troubleshoot any pre and post installations issue on all wireless equipment.
• Configured and supported over 4,400 WLSE's at 2246 store locations.
• Tier 4 support for 2,200 store locations wireless issues totaling over 55,000 Cisco 1210 Access Points throughout the US and Canada.
• Managed HTTP traffic by using Bluecoat Proxies to control network traffic
• Performed pre and post checks on all Wireless equipment and Cisco 3750 switches in all store locations while converting from WEP to WPA.
• Upgraded Cisco WLSE's Wireless LAN Solution Engine from 2.12 to 2.15.
• Assisted in the testing process from converting from Wireless LAN Solution Engine WLSE's 1030 series to Wireless LAN Controllers WLC's 4400 series.
• Upgraded the IOS codes on the access point from 12.2 to 12.3.
• On integration of Wi-Fi/Voice services of the entire 3600 Home Depot Stores and Affiliates. SIP Trunking and Session Border Controllers.
• Plan, Designed and implemented all infrastructures for the entire THD enterprise.
• Phase 1 Convergence Cisco Unified Communications and Collaboration product from Avaya platforms via VoIP solutions.
• Wireless Intrusion Detection System Components configured the Cisco 1200 AP's point and using Cisco 4400 series controllers and non-IOS AP's supported by 4400 controllers which takes our data information from your wireless devices and transmits it to the wireless switch which then connects to your server. The access points also send data from the server to your wireless devices. With our GPS addition, the location of the intruding device can be detected.
• Configured the central computer to gather and monitor information for our IDS.
• Our IDS was configured to support several devices and functions including but not limited to: Laptops, PDAs, portable data collectors, fax machines, and other equipment can connect to your network through a series of access points strategically placed throughout our facility via IDS through using Cisco 4220 platforms and using virtual firewall configuration on our Cisco 12000 routers.
• Tested the Wireless LAN Controllers WLC's for functionality and performance to ensure they would work within Home Depot's network.
• Installed CiscoWorks 2000 on Microsoft 2003 Server along with LMS 3.01 and MWSM 1.1 to manage the Wireless Networks.
• Opened TAC cases with Cisco for issues pertaining to hardware and software problems.
• Kept daily reports of sites with equipment needing to be replaced and was forward to the NOC for replacement.
• Performed turn-ups and troubleshooting methods for voice and data circuits such as Voice PRIs, Frame Relay, ISDN, 56K, T1 and T3

Confidential

Senior Network Engineer Consultant

• Test and monitor VoIP system, T1 services, Data services and embedded software.
• Telephony signaling protocols such as ISDN, SS7, UVN, DMS 250, lucent 5ESS SONET and DWDM switches.
• Processed the ability to resolve circuit failures, during the installation process, with an above average skill for trouble-shooting.
• Tier 2 support for a large Nortel passport ATM switched IP global network providing technical leadership to assist
• Provide assistance for technicians in the field troubleshooting Cisco 2500/ 3600 series routers on Frame Relay and ATM VPN network on daily bases
• Provided 3rd level support for highly critical priority calls related to network outages due to down nodes, T1, E1, DS-3, and Wireless Controllers and Access Points I also performed local and remote loop-back tests and alarm resolution with in/out-country telecommunication providers.
• Acquire service request and problem tickets from Remedy and provide support as needed, including but not limited to MPLS implementation, 6500 Catalyst edge switch configuration and installation, CDP modifications, documentation of change management, and post-install support including configuration changes in 7204VXR routers.
• Senior Network Engineer in Wireless conversation project to Cisco installed and configured Cisco 4404 Wireless Controllers, adding over 30 total 1200 and 1500 series Aironet Access Points and configuration and implementation of over 50 total 3750 Catalyst switches.
• Networking Equipment: Cisco 2950/2960/4500/3300/3700/3500 Series Switches, Various Cisco Access points, Cisco Works, Cisco Security Appliance MS-MARS, Cisco 7920 Wireless Phone

Confidential

Network Engineer/Test Engineer Contract

• Responsible for the coordination, implementation and activation of new test-turn-up and monitoring telecommunications services for small, medium and large business such as DWDM, SONET, T1,T3 Frame Relay, Frame over ATM, DS0, UVN, DSL, and wireless services.
• Performed the role of subject expert for much of Verizon's local long distance telecommunications equipment such as DMS 250 and SS7 switches.
• Responsible for cross-functional coordination of multi-site, multi-departmental and multi-vendor resources on a day-to-day basis such as managing 24 x 7 production and technical support to the wholesale local ordering suite of applications against stringent SLAs and wholesale local order processing.
• Previewed technical specifications, resolved order information discrepancies, and developed circuit layout, recording of the network engineering all Verizon's voice grade and digital data circuits.
• Processed the ability to resolve circuit failures, during the installation process, with an above average skill for trouble-shooting.
• L2 and L3 switching
• Ensure active service channels are in billing system Verizon GNS database send daily reports to Sales Engineers and customers.
• Test with providers and performed physical layer troubleshooting on DS1, DS3, SONET, V.35, RS-232 interfaces, regarding circuit issues. Working with OSI layer 1, 2, 3, and 4 on a daily basis.
• Provisioned Permanent virtual circuits to support Frame Relay and signaling transmission using various network management Tools to design routing parameters from Cisco 6400 core routers to CPE equipment at client locations
• Traveled to customer locations troubleshooting and analyzed RF technology using Air Magnet Enterprise Analyzer Software
• Perform specific problem determination, track regular customer updates and perform specific actions to resolve problems according to company standard operating procedure Provide highly reliable and efficient network support for incoming calls associated with routing protocols such as: TCP/IP, BGP, RIP, IGRP,EIGRP, and OSPF

Confidential

Quality Test Verification Engineer/Technical Support

• Audited all SONET Transmission products and processes daily reports of equipment life submitted to customer Frontier/Global Crossing and sales team.
• Inspected all SONET products to specifications and/or requirements.
• Maintained and monitored data bases using OASIS, POCITS, TIRKS, and DSM
• Tested all SONET products to specifications and/or requirements.
• Utilized transmission test equipment.
• Evaluated transmission test equipment for testing products.
• Report inspection and test results, developed plans, procedures, and processes as required.
• Developed plans, procedures, and processes as required.
• Analyzed, document and resolve problems.
• Performed root cause analysis of problems.
• Validated hardware, software, and documentation.
• Mentored and trained new quality technologists and engineers.
• Strong working knowledge of PBX switches, VoIP, MOP, and OSS.
• Troubleshoot and provision Hitachi brand ATM switches on a Tier 3 level
• L2 and L3 Switching
• Customers Service direct/interact with Frontier/Global Crossing evaluate test processes for efficiency and improvement.
• Performed root cause analysis, data collection, inter-departmental communication, development, evaluation, inspection, test, and report activities to ensure quality processes and products are developed, delivered, maintained, supported and continuously improved for all SONET Optical Network Transmission products, including 4-Fiber BLSR OC-192, DWDM and TMUX systems.
• Ciena metro director K2 and Tunneling L2TP