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Senior Network Engineer Resume Profile

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Baltimore, MD

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EXPERIENCE:

SOCIAL SECURITY ADMINISTRATION

Information Technology Specialist

  • Windows NT/Active Directory 2000/2003/2008/2012 Migration and Support
  • 3rd Level Support for AD Infrastructure Domain Controllers, WINS, DNS and DHCP
  • NOC Network Operation Center 2nd/3rd level Support LAN and WAN
  • Monitor and Maintain Domain Controllers, Servers, Routers, Switches, using SMARTS and customized mailboxes for alerts triggered by Web Applications, Server Components, Mainframe System Connectivity, Connect links Non-network related , Inner Core access requests, and Customer notications .
  • Analyze hardware and software related problems on all Windows 2008/2012 Servers, DCs, routers and switches and perform necessary action to resolve problem discovered. Monitoring of various service ring switches, stacked switches, both single and dual router sites. Utilized Out of Band modems Port Authority for redundancy purposes in accessing routers or switches that are otherwise unavailable via in-band connection.

NOTE: SSM DDM software used to dial into OOB modems will be replaced in the near future and Uplogix software of which all NOC personnel has been trained

  • Request isolation, normalization or bundling/unbundling of circuits from vendors when needed.
  • Provide proactive monitoring of critical infrastructure routers and switches, all site communication links. Proactive monitoring for circuit outages, failed or crashed network equipment, mainframe connectivity, power outages, and stability of Foreign Service Post and External Business Partners worldwide.
  • Responds to customer reports of network performance problems such as outages and either resolve 2nd level problems directly or notify 3rd-level support components or vendors maintained under SSA contract.
  • Provide 24hours support for any LAN/WAN/VOIP related problems and utilize CAPRs ticket system as a means to document and track problem found.
  • Troubleshoot various circuit problems such as: network degradation, interface errors, link saturation/utilization, high CPU utilization, memory problems, provider edge network problems, local switch problems, internet/intranet connectivity problems, DLSW problems, routing protocol problems B GP, EIGRP, GLBP, OSPF, etc and QoS problems, from either using putty to access the equipment via SSH or telnet or by utilizing tools such as SMC and NetQos

Confidential

Senior Network Engineer

  • Monitor and Maintain all Domain Controllers, Servers, Routers, Switches, SAN appliances, etc. using NETIQ, What's UP Gold and Solar Wind
  • Performed and Monitored Daily Backups
  • Coordinated with various vendors on outages
  • Crimp and ran CAT5e cabling and conducted cable management in two server rooms
  • Mount and Dismount equipment i.e. servers, routers switches, and other appliances from racks in two server rooms
  • Perform routine test on Blackberry devices and OWA connection using RSA token devices.

Confidential

Computer Technician

  • Provided Tier II level support for junior technicians all hardware and software related problems
  • Designed the minimum standard desktop configuration
  • Created software packages via SMS 2.0 to automatically distribute the standard and unique software apps.
  • Troubleshot hardware and software related problems, interacted with customers regularly, ensuring that their systems were operational.
  • Replaced Dumb Terminals with PCs and converted infrastructure from Token Ring 4Mbps to 16Mbps
  • Migrated from Windows 3.1 to Windows NT 4.0 operating system.

Confidential

Computer Technician

  • Assembled desktop computers
  • Installed Windows 3.1 operating system and additional applications for customers
  • Upgraded hardware components memory, hard drives, CD-ROMs, tape backups, video cards, etc.
  • Troubleshot various hardware and software problems.

Confidential

Calvary Scout

  • Participated Operation Desert Storm and Desert Shield in 1990
  • Honorable Discharge

Confidential

Military Police

  • Participated Operation Noble Eagle and Enduring Freedom in 2001
  • Honorable Discharge

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