Network Security

Core Competencies

• Improved IT operational efficiency and infrastructure stability. Stabilized and grew systems infrastructure team into mature operation that provided consistent performance and over 98 uptime. Provided critical engineering experience and expertise to build solid IT infrastructure and mature data center and spearheaded implementation of new information security program. IT Operations Manager, Century Insurance Group
• Led data center relocation and build efforts while maintaining employee morale. Coordinated and managed multi-city data center move that resulted in significant operations cost savings and greater manageability. Completed project on tight time line by performing senior technical duties as well as management duties requiring extreme time commitments and personal dedication. Ethically supported staff during extreme work conditions and provided much-needed emotional support. Sys
• Architected, implemented, and supported data systems for major .com start-up. Designed, implemented, and supported major online drug store managed 1M capital investments and vendor relationships and provided 24/7 support and wide range of technical skills. Systems Administration
• Created and launched information security program. After participating in IT Department review/audit with third-party company, elected to lead effort to develop new information security program. Established key information security polices/procedures that included data destruction, ESI, IT controls, vulnerability assessment management, risk analysis, and education efforts. IS Security Career Chronicle

Confidential

One of the world's largest insurance and financial services companies with more than 135 billion in statutory assets.

Senior Identity and Access Management Engineer

Responsible for managing all corporate call routing, provisioning and billing. Provided day-to-day telecommunications support for more than 100 member pharmacies. Responsible for large-scale cost optimization project that provided > 125k in savings by right sizing corporate voice circuits and streamlining the billing and provisioning process.

• Fortune 500 company based in Covington, Kentucky that provides pharmaceutical care for seniors in 47 states and Canada.
• Responsible for managing an enterprise level Windows 2003/2008 Active Directory and eDirectory environment. Also perform project responsibilities for e-Directory, mergers and acquisitions, PKI and application integrations into the corporate identity and access management infrastructure.
• Have received six customer services awards and have quickly become a productive member of the team.
• Responsible for the enterprise PKI design and implementation which will manage over 120,000 digital certificates.
• Responsible for several large scale project implementations including corporation acquisitions and resource migrations. Also involved in solutions architecting for major technology team initiatives.
• Implemented several process changes that resulted in annual savings in excess of 125,000.
• Excess and surplus lines E S company underwriting general liability, commercial property, and multi-peril insurance for small and mid-sized businesses. Employs 350 from locations in OH, AZ, FL, and TX and yields 250M annually. Merged with Meadowbrook Insurance Group 2008 .
• IT Operations Manager / IS Security Manager
• Promoted after Meadowbrook merger and accepted challenge to lead information security program implementation focused on E-discovery, vulnerability assessment/management, and compliance initiatives with full accountability for all infrastructure activities, including IT operations spending/budgeting.
• Maintained responsibility for continuity of critical production systems across 3 remote locations, provided support to agents for COL online quoting/rating application, and wrote IT controls to satisfy annual SOX initiatives. Administered 1.2 million IT operating budget and led team of 10, including systems admins, engineers, support desk staff, and SharePoint developer. Member: Document Retention and Destruction Committee.
• Technology Environment Predominantly Windows-based servers running Windows 2003 various editions Dell standard on desktops running Windows XP/Office 2007 Wyse thin clients. Primary production servers attached to SAN containing EVA 5000 and MSA 1500 disk subsystems. Network primarily Cisco-based phones services delivered via VoIP technology. Total server count currently 115 hosts with 65 converted to virtual systems. Databases running MS SQL Server 2005.

Significant Contributions:

• Improved upon and sustained employee morale during 4 corporate mergers and acquisitions. Overcame low staff morale due to work conditions and lack of trust in company by providing critical support and team leadership and maintained staff levels throughout merger activities through due diligence efforts, personal dedication, and ethical behavior toward staff and co-workers.
• Conducted all infrastructure due diligence during Meadowbrook/Century Insurance merger/acquisition, played key role in technology merging discussions, and led Ohio-based team during VoIP and thin client implementation.
• Enabled department to offset 325K proposed budget spending on new servers, reduced physical server inventory, increased recoverability, and significantly offset budgetary spending by implementing VMWare and HP Blade technology.
• Implemented Linux to centralize monitoring and log centralization , MOM for systems event tracking , SharePoint and Office Communications Server to encourage communication, collaboration , and various other technologies to address vulnerability management.
• Dramatically improved existing infrastructure by installing new HVAC, increasing power capacity, and re-cabling entire data center.
• Headed team that created new disaster recovery plan while delivering project significantly under 850K project budget.
• Helped develop/implement document retention/destruction policy in close collaboration with outside council and key business stakeholders.
• Reduced printing expenses 28K and operational expenses 60K by making prudent decisions and intelligent technology choices.
• Championed concept of moving disk systems to SAN, implemented gigabit network backbone, and offset 325 in planned budgetary spending by switching CD archive solution to optical disk.
• Allowed room for future expansion by architecting multiple technologies to reduce physical server footprint and improve cooling and power w/o expanding data center .
• Reduced power consumption 15K/yr projected and lowered operating costs 28K/yr by centralizing printing to larger, high-capacity printers.
• Pioneered/established concept of utilizing ITIL and Visible Ops for governance and process development.
• Improved SAN throughput and recoverability and increased capacity from 6TB to 16TB by adding additional EVA 5000 storage system.
• Upgraded network by eliminating older 100MB switch technology and implementing newer 1GB Cisco switching and routing devices.
• Led team that implemented 200K supporting infrastructure improvements for COL, including new servers, disk systems, and licensing.
• Reduced support calls 10 while increasing business unit productivity by implementing Wyse Thin clients and cut support desk calls additional 12 by implementing SharePoint, Office Communications Server, and SMS.
• Slashed systems outage time to minutes vs. hours by utilizing combination of VMWare and DoubleTake replication technology and improved system up times 6 by implementing virtual server solutions.
• Pioneered/established corporate collaboration direction by implementing Microsoft Sharepoint 2003 as well as expanding on the capabilities of the Microsoft Exchange messaging platform in an effort to better support e-Discovery information security initiatives.
• Local telecommunications company providing packaged phone, Internet, and data services to homes and corporations throughout northern Midwest. Employed 1200. Now ATX Communications.

Systems Manager/Engineer

As internal manager, supported corporate production systems, wrote information security and disaster recovery policy, maintained SLAs and technical processes, performed all internal security/vulnerability assessments, oversaw Internet web servers, and provided technical support for Windows and Unix systems 24x7/365. Administered 750K operations portion of IT budget and managed team of 12.

Significant Contributions:

• Slashed licensing and support expense 100K while providing consistent service levels by utilizing open source software and operating systems and offset hardware procurement costs by investing aggressively in refurbished or resale markets.
• Converted 10 production systems to open source solutions without expense to Columbus office by utilizing Intel Solaris and Apache to convert some IIS / Windows-based servers.
• Significantly increased application response times and data protection by introducing arbitrated loop fiber solution using Compaq HSG80 SAN controllers for main storage infrastructure.
• Offset > 100K hardware purchases while still providing >98 uptime on key production systems by right-sizing and reusing existing hardware.
• Saved 25K by helping move entire Columbus data center 200 systems to 2 separate data centers with company and staff vehicles and by merging technologies between 3 separate companies 1 Unix/Linux, 2 Windows .
• Helped extend Corecomm's ability to provide Internet and phone service to new areas of country by conducting technical due diligence during M A of Voyager and ATX.
• Met all work demands during merger despite hiring freeze and limited budget by personally developing Unix courseware and training internal staff on Solaris Unix and by purchasing used/refurbished equipment.