OBJECTIVE

Seeking a progressively challenging position in Networking where my experience and abilities will be fully utilized. Preferred position should provide an opportunity for professional growth as well as advancement.

EXPERIENCE

Confidential

Network Analyst II

• Providing migration support for Rackspace Hosting
• Providing assessments inventory of customers 2K3 servers
• Migrating customers from 2k3 to 2008 or 2012 servers
• Using Microsoft Assessment and Planning for inventory
• Notifying Network Team of changes to Cisco Firewall ASA
• Daily morning meetings for planning of customer inventory and migration

Confidential

Migration Engineer / Executive IT Support Analyst Contractor

• Providing Network / Software support for Dept. Of Energy
• Planning and deploying Office 365
• Providing training sessions about Office 365 / SharePoint 2013 and Windows 7
• Building Certificate servers and configure
• Configuring servers GPO by DISA STIG
• Supporting all executive 24X7 365 days for all issues
• Imaged IBM Proventia Dell laptops, desktops in Win XP and Win 7 MS Office 2013, McAfee environment
• Troubleshoot HW / SW issues onsite and remotely
• Manage tickets using HEAT ticket system
• Setup and support remote access issues, wireless, VPN, etc.
• Setup of video Tele conference for all executive meetings in Morgantown

Confidential

Win 7 Migration Engineer - Contractor

• Worked on Norfolk Southern's existing project PC LAN team to migrate 1200 users from Windows XP to Windows 7 via MDT 2010 Server WDS WAIK tools.
• Daily duties included hardware setup, imaging IBM Proventia, and user data migration, application installation, troubleshooting and resolving common IT issues in a timely and accurate manner during the rollout, provide on-going support to the users during the life of the project, and assist in other project type work.
• Performed installation of users' applications, troubleshoot and resolve any issues that might occur, transfer customers data, profiles, documents and settings.
• Verified all local printers are installed ensure all network printers are properly mapped.
• Accessed Windows Server 2008 Active Directory to disable, delete and update old objects on the server.
• Verified all new machines, objects, roles have propagated and are in the right organizational units.
• Maintained inventory of all migrated desktops/laptops, hard drives, components and equipment.
• Accurately log rollout issues, on-going progress and provide daily reports to the project team.
• The technical tools used include Microsoft Windows Server 2003 Server 2008, Windows Remote Desktop Protocol, RealVNC Enterprise Server, RealVNC Enterprise Viewer, SMS Remote Control, Active Directory, Citrix Management Console, Virtual Private Network VPN , Cisco AnyConnect, Check Point VPN-1, PointSec Disk Encryption, BlackBerry Enterprise Server, McAfee ePO version 8.X, McAfee SafeBootWhole Disk Encryption.

Confidential

Network Analyst II - Contractor

• Provided support for Executives support at HQ phone and desk side support
• Imaged Dell and HP laptops with XP and Win 7
• Utilized Remedy BMC ticket system, HP Openview and migration tools such as LanDesk SCCM, Altiris, Lite Touch MDT
• Supported Win 7, XP, MAC operating systems and MS Office 2010, McAfee AV, Lotus Notes 8, MS Lync, and level II Exchange issues
• Troubleshoot and document all network issues, F5 load balance and Checkpoint Firewall
• Setup users and configure in Cisco Call Manager VOIP system and configure VOIP phones
• Installed and supported encryption software IronKey
• Monitored intrusion detection systems
• Monitored and configured Cisco Firewalls
• Worked with basic IP routing protocols BGP and EIGRP, MPLS
• Configured Cisco Routers/Switches 2600, 3600, 3700, 6500
• Supported a wide range of wireless devices, BlackBerry, IPhone, IPad, etc.

Confidential

Network Analyst - Contractor

• Provided support for 1500 users and on-call remotely
• Created images on dell desktop and laptops, Using SCCM, Win XP to 7 and Office 2010, MAC
• Monitored servers for errors and apply fixes through SMS
• Monitored and supported wireless devices
• Document various issues in tickets system and work with vendors on issues
• Worked with basic IP routing protocols BGP and EIGRP, MPLS
• Configured Cisco Routers/Switches 2600, 3600
• Setup users in Cisco Unity VOIP system and configure VOIP phones
• Utilization of migration tools such as USMT Lite Touch
• Migrated users email and resolve email issues
• Supported network printers

Confidential

Windows 7 Migration Tech - Contractor

• Imaged laptops for users Win 7 and Office 2010
• Interviewed users for special requests
• Used MS Tools for migration such as Quest tools, USM, MDT, etc.
• Gathered users data and stored archives on DVD's
• Supported and configured Novell and GroupWise 7 and Lotus Notes 7 mail and archives using Quest software for migration
• Supported user with any issues after migration

Confidential

Cisco Engineer - Contractor

• Installed and configured switches and routers for various Wells Fargo Banks, including Cisco Routers/Switches 2600, 3600, 3700, 6500, 7200,7500, 7600
• Checked for connectivity issues

Confidential

Desktop Specialist III / NOC - Contractor

• Provided IT support for Under Amour's ITIL base helpdesk, nights 12 hr. shifts, and on-call remotely within an IBM, Dell and MAC's environment
• Monitored LAN WAN network using Spectrum, HP Open view and Ciscoworks
• Supported MS Office 2010 COTS software, GroupWise e-discovery, Adobe Acrobat
• Monitored and configured Checkpoint and Juniper Net screen Firewall
• Installed and configured McAfee ePolicy Orchestrator ePO version 8.X
• Updated change management documents, create and review submitted document
• Maintained and configured Windows servers 2000 and 2008 AD
• Migrated users from Windows XP to Windows 7 using SCCM on a Novell 6.X w/ Zenworks
• Maintenance of Linux servers and SQL databases
• Setup users for remote access and troubleshoot remotely using Remote desktop, WebEx, GoverLan, Dameware, etc.
• Troubleshot and configured email, MS Outlook 2003, 2007 2010
• Monitored ticket queue Remedy
• Installed weekly patches and fixes using SCCM
• Installed, configured and troubleshoot routers and switches, including Cisco Routers/Switches 2600, 3600, 3700, 6500, 7200, 7500, 7600
• Setup users in VOIP system and configure VOIP phones
• Created user's acct and mailboxes in AD 2000/2003 and 2008
• Setup and support Blackberries for users
• Troubleshot network problems, X.25, V.35, T-1's , DS3's
• Troubleshot routing protocols RIPv2, EIGRP, OSPF, and BGP
• Familiar utilizing Cisco Call Center, Cisco Unity, VMware LabManager, Xen Apps, HP Openview, Citrix, Landesk
• Imaged desktops, laptops, servers and test equipment
• Setup and configuration of wireless devices
• Resolved all virus/spyware tickets

Confidential

Network IT Analyst - Contractor

• Provided network support for NBC4 / MSNBC
• Troubleshot customer's desktops, laptops and servers, T1's, VLAN
• Installed, configured and troubleshot routers and switches, including Cisco Routers/Switches 6500, 7200, 7500, 7600
• Setup users in Cisco Call Manager VOIP system and configure VOIP phones
• Created user and mailbox accts
• Setup group policies
• Created images for site equipment
• Support Win XP, Vista, 7, Xen Apps, McAfee anti-virus, Groupwise
• Migrated over 300 users from Novell 5.X to MS Servers
• Monitored and setup equipment during shows
• Provided support on-call remotely for IT support
• Troubleshot LAN WAN network issues using sniffers, protocol analyzers, netflow, routing protocols RIPv2, EIGRP, OSPF, and BGP , etc.
• Monitored and configured Cisco firewall
• Setup conference room for video conferences
• Racked and installed servers
• Setup and activated Blackberries for users
• Monitored ticket queue
• Setup users for remote access and troubleshot remotely using remote desktop, WebEx
• Troubleshot and configured email, MS Outlook 2003, 2007, 2010 Adobe Acrobat
• Installed and configured software Dalet, Wise Studio and AdminStudio and other COTS software

Confidential

Helpdesk III - Contractor

• Provided support for Marriott International ITIL base helpdesk Win XP 7
• Provided support on-call remotely for IT support, using Citrix
• Troubleshot customer's desktop, laptop and servers remotely, using HDX plus, WebEx, Remote, Desktop, etc.
• Setup and configured wireless devices, blackberries, etc
• Resolved helpdesk ticket's by SLA's, including virus and spyware tickets McAfee environment
• Imaged desktops, laptops and servers, using Altiris deployment software
• Created user's accts and mailboxes in AD 2000/2003 and 2008
• Setup and configured MS Outlook 2003, 2007 2010 and Adobe Acrobat
• Monitored network using MOM's
• Supported Dell workstations and servers

Confidential

Network Engineer

• Independently supporting several small businesses
• Setup and configured servers Windows 2003/2008
• Installed and troubleshot laptops, printers, software and hardware problems

Confidential

Email Engineer - Contractor

• Provided short term email support for Education Affiliates
• Remotely accessed desktop and laptops using PCanywhere
• Setup and configured MS Outlook 2003 2007 client for over 30,000 users
• Restored archives and other client settings

Confidential

Network Engineer / Sr. Lead Tech - Contractor

• Created user's accts and mailboxes in AD 2000/2003 and 2008
• Supervised eight 8 technicians for helpdesk
• Installed weekly patches and fixes using ePO Orchestrator
• Installed and configured servers, desktops and laptops, printers, Mac's, etc.
• Troubleshot and resolved helpdesk tickets by SLA's Heat
• Installation and configuration routers and switches Cisco Call Manager
• Created Images for HP Dell Severs, workstations and laptops using
• Configured clustering of servers in a Novell 8 with VMware environment Ghost 2003 Windows server 2003, 2008 and Windows XP
• Setup and configured wireless devices, network printers using Iprint
• Utilization of VMWARE, Novell 8, SMS and Citrix
• Installed and supported Dalet
• Supported GroupWise, Exchange and Lotus Notes users
• Setup users and configured VOIP phones
• Monitored ticket queue and assigning tickets, tasks, and EMC Clarion hardware

Confidential

Network Services Specialist II / NOC - Contractor

• Supported Montgomery College Data Center NOC tier 1 - 2
• Supervised 4 network specialist tech
• Troubleshot problems or escalate to the proper departments
• Troubleshot network issues CSU's, DSU's. routers and switches
• Experience supporting Cisco VOIP, including PoE switches, CiscoCall Manager and Unity Server/host based networking experience MS Windows, UNIX, Citrix etc.
• Maintenance of Cisco routers and switches 2000, 3000, 6000 series Cisco and Nortel
• Monitored network using Spectrum and HP Open view
• Monitored and configured Checkpoint, Cisco, Juniper Net screen Firewalls
• Maintenance and configured Windows servers 2000 and 2008 AD
• Maintenance of Linux servers and SQL databases

Confidential

Sys Admin / Migration Engineer - Contractor

• Migrated users from HUD, from Lotus notes to MS Outlook 2003
• Use Common Migrate tool, to migrate users such as Quest tools, Altiris, USM etc.
• Troubleshot Lotus Notes 7 and Exchange users Phone Support or Remotely
• Monitored and configured Checkpoint Firewalls
• Configured Lotus Notes desktop client while users be migrated to exchange
• Troubleshot archiving issues with emailXtender from migration
• Use 2003 Active Directory to create and update user accts
• Implemented Group Policies
• Installed weekly patches and fixes using SMS and SMSS
• Installed and supported Final Cut
• Installed virus definition McAfee EPO and Symantec
• Re-addressed network servers and printers
• Resolved Server tickets by SLA's Remedy
• Provided support on-call remotely for IT support
• Created Image for HP Severs and Dell Servers
• Configured Exchange clusters and Blackberry servers
• Configured and troubleshot SANS issues
• Monitored systems using HP Open View and ISO
• Implemented backup procedures and installations, configuration VERITAS
• Monitored network using MOM's and Cisco works
• Monitored EMC
• Monitored Linux servers and supported maintenance
• Experience using VMWARE, VB Scripting, Xen Apps
• Configured local outlook profile
• Configured DHCP

Confidential

Network Engineer Contractor

• Provided support for ITT for there FAA contract.
• Monitored ticket queue and assigned helpdesk to 10 technicians
• Created user accounts, gave permission rights to users, created user share, setup network printers, created user home directory, Iprint
• Setup and configured wireless routers and NICS, blackberries, VOIP phones, etc.
• Created mail accounts, mailboxes, security groups with Exchange 2003
• Setup connectors, setup mailbox limits and permissions on mailboxes
• Setup online storage recovery
• Followed backup procedures using Altiris
• Setup new user workstations and laptops, Mac's, etc.

Confidential

Sr. Tech Support Specialist Contractor

• Performed remote software installation/upgrade using Microsoft Remote Access Server
• Backed up and restored critical company information for customers.
• Used virtual private network or dial-up for login connection.
• Supported HR and Finance department
• Tested and diagnosed all the problems occurred during the installation.
• Performed file transfer command shell, remote viewing of errors on the remote PC's using PC Anywhere software.
• Answered incoming phone call of customer in timely manners.
• Resolved customer issues using available resources.

Confidential

Sr. Desktop Technician - Contractor

• Provided Desktop and Network support for Baltimore Gas Electric
• Setup and configured user's account and e-mail in Active Directory
• Supported users running Lotus Notes and converting address books
• Troubleshot desktop and laptops for software and hardware problems Remedy
• Setup and configured network printers
• Setup and configured wireless routers and nics
• Setup and configured users system for remote access
• Tracked and monitored tickets using Magic Helpdesk
• Utilized Citrix to gain access to user desktops and laptops
• Setup and support Blackberries
• Setup and configure Cisco routers
• Image client desktops and laptops with Ghost.

Confidential

Network Engineer - Contractor

• Provided Desktop support for 20 on site users and 5 remote users within WIN 2000 WIN XP, McAfee EPO and Symantec environment
• Troubleshot user laptops and workstations for software and hardware problems
• Installed company images on workstation using Ghost software and troubleshoot network
• Maintained backup daily and weekly.
• Supporting GroupWise users
• Created image for client to ghost desktops and laptops

Confidential

Migration Engineer Contractor

• Member of a team of engineers contracted thru Hewlett-Packard for US Postal Service email migration project, upgrading over 130,000 users from CC Mail to Microsoft Exchange 2000 at over 44,000 US Postal sites
• Migration process included connecting to a migration server via terminal services, create dummy post offices, connecting to NT Router via SMS, shutting down router sessions, mapping drives from directory level CCMAIL Post office to the migration server, checking address pointers
• Enabled Windows 2000 accounts in Active Directory
• Verified users are in Active Directory
• Corrected SMTP address and CCMAIL address pointers
• Checked mailbox sizes to verify success of migrated users' mailboxes
• Sent email notifications to Field Email Coordinators and Project Leads after each migration noting any rejected users or problems with migration
• Monitored switches and routers for connectivity
• VOIP, server maintenance, weekly staff meetings with management technicians, program Meridian phone system
• Migrated users from Windows 95, NT4.0 to Windows 2000 and XP. Novell 4.X and Compaq environment

Confidential

Team Lead Contractor

• Project for the Department of Transportation, traveling to various states
• Migrating users from GroupWise to Exchange on the server end
• Configured users in Active Directory.
• Supervised a tech and trainer
• Made sure the tech would configure user workstation on the client end for Outlook 2000 XP

Confidential

Supervisor / Finance Dept. Contractor

• Provided desktop and server support for US Postal in Washington, DC
• Provide executive support for all of Postal HQ
• Consisted of monitoring switches and routers for connectivity, server maintenance, and weekly staff meetings with management and technicians
• Programmed Lucent phone system
• Migrated users from Windows 95 to Windows 2000, XP and McAfee environment
• Novell 4.X and Compaq environment
• Configured printers, blackberries, pc's, Altiris Backup Exec , etc
• Configured clustering of servers
• Monitored and maintained maintenance on HP servers and desktops, laptops.
• Managed a team of 4 Field Engineers that support Human Resources and finance
• Supported 1800 users organization at the U.S. Postal Service Headquarters
• Administered all Novell NetWare 4.11 and Window 2000 LAN WAN access
• Assigned to users within Information Technology by adding/deleting accounts
• Created print queues, granting rights and increasing disk space limitations.
• Created and administered new Outlook/Exchange 5.5 accounts of users that are
• Migrated from cc:Mail Lotus Notes to Exchange using Microsoft's Importer for cc: Mail
• Performed senior level Field Engineer duties on escalated request
• Ticket system is tracked by Remedy software
• Supported finance dept. and there in house software
• Setup phones through VoIP
• Imaged client desktops and laptops with Ghost
• Maintained customer relations with the IT offices to ensure the effectiveness of their current computing environment
• Implemented technology changes for individual IT offices or the department as a whole
• Reviewed subordinate performances and ensure employee evaluations are submitted in a timely fashion
• Conducted interviews of candidates considered for hire
• Acclimated new employees to Postal's computing environment.

Confidential

NOC/ Network Engineer - Contractor

• Troubleshot user workstations for software and hardware problems
• Installed and configured Cisco router, HP Openview
• Duties also include: Creating Login scripts, user directories, user ID, Exchange 5.5 admin, LAN / WAN Admin
• Installed Backup Exec and implemented file server backup procedures
• Configured McAfee ePolicy Orchestrator ePO for deployment to devices
• Setup printers and print queues
• Imaged client desktops and laptops with Ghost software, Altiris Backup Exec
• Troubleshot network problems using Linux, WIN NT 4.0 WIN 95/98 environment

Confidential

Sr. Network Technician / Sales Engineer

• Provided desktop support for 80 on site users and 30 remote users.
• Supervised 2 remote sites: ATL. FL. Travel to sites, if unable to resolve problems remotely
• Troubleshot user laptops and workstations for software and hardware problems
• Setup phones through their telephone switch PBX
• Installed company images on workstation using Ghost software
• Installed a Cisco catalyst 5500 router
• Duties also include: Creating Login scripts, user directories, user ID, Exchange 5.5 admin, LAN WAN Admin
• Installed Backup Exec and implemented file server backup procedures
• Setup printers and print queues, Altiris Backup Exec
• Installed and configured McAfee ePolicy Orchestrator ePO for demos
• Troubleshot network problems. WIN NT 4.0 WIN 95/98 environment
• Provided presentations and demo McAfee anti-virus software for clients
• Troubleshot customer problems and install software and hardware
• Installed and setup equipment in demo lab, for testing and customer networks
• Interacted with various levels of support and development teams.