Education

Associates Degree in CIS Networking 2004
Education Technical Certifications

• Window NT Specialist
• Cisco CCNA Specialist
• Hardware Specialist
• IT Assist Support Technician
• Application Support Specialist (Microsoft Office 2007 & 2010)

Industry Specific Technical Certifications

• Microsoft Certified Technical Specialist Windows 7 & Windows Server 2008 AD Configuration (MCTS)
• Comptia A+, Network +, Security +
• Cisco Certified Networking Associate (CCNA) “Retired”
• Amp™ LAN Cabling Certified
• Windows NT 4.0 Microsoft Certified Systems Engineer (MCSE) “Retired”
• Windows 2000 Microsoft Certified Professional Consolidated Exam (MCP) “Retired”

Confidential
Systems Administrator
Dept. of the Air Force
Contract location at Robins Air Force Base
Warner Robins, Georgia
April 2012 – Present

Responsible for server support, provide performance functionality of systems environment, end user support, upgrades, customization, security, and system integration for the Application Server Management Branch within the 78 ABW Communications Directorate.

• Daily management of site network and computer systems such as user administration, backup, and user accounts management.
• Enforce server and workstation configuration standards by implementing Security Technical Implementation Guides (STiG) requirements
• Administers Microsoft servers supporting Internet, email, and video teleconferencing services.
• Insure all computer servers and workstations operate at optimal performance and capacity for both production and development environments
• Monitor all supported servers with management software to achieve high availability and consistent productivity while evaluating systems for continual improvements and security.
• Plan and install operating system and application software upgrades and enhancements. Test, install, and maintain software tools and utilities
• Performance monitoring/tuning, data backups and restoration, system and network troubleshooting
• Provide customer service to troubleshoot and resolve problems, and assist Customer Service Associates with diagnosis and resolution of highly technical issues
• Administer all Network Print servers and Symantec Antivirus servers to ensure maximum efficiency and minimal downtime for these systems

Confidential
Project Manager/Team Lead/ Systems & Network Engineer
Defense Logistics Agency (DLA)
Contract location at Robins Air Force Base
Warner Robins, Georgia
June 2009 – April 2012

• Project Manager/ Team Lead for 24/7 Service Desk team. Expertise includes providing:
• Upper level technical support for other helpdesk technicians
• Personnel Management and Timekeeping
• Creating documentation and reports for senior management and government representatives
• Working closely with government personnel to create and modify existing policies and procedures, streamlining processes and work flows
• Keep track of multiple projects to ensure that they are completed in a timely and efficient manner
• Continuous improvement of Production Environment Software & Networking equipment
• Active team member on the DLA Windows 7 Deployment project at Robins AFB
• Deployed Windows 7 OS to over 800 workstation, completing project one month ahead of schedule
• Windows Deployment Services (WDS) using Zero Touch and Preboot eXecution Environment (PXE) methods for workstation imaging while verifying all workstation devices on the local network
• System Center Configuration Manager (SCCM) used for deploying non-standard OS applications software packages (Adobe, Remedy, MS Project & Visio, Web Development Tools, etc…)
• Performed imaging follow-up activities to ensure inventory tracking updates and Active Directory clean-up was completed successfully and in a timely manner.
• End User Support for IT systems on the Defense Logistics Agency’s network. Expert resolution of problems via telephone, in person, and interactively using Remote Control services from System Management Server (SMS), System Center Configuration Manager (SCCM), and Remote Desktop Protocol (RDP).
• Responds to all end users with professionalism and politeness while providing effective and permanent issue resolution. Conducts follow-up visits and interviews to ensure that corrective actions taken were successful.
• Provide installation, troubleshooting, and support for physical and logical networking components. Installation, termination, and testing of Cat 6 Ethernet network cabling.
• Performs physical and technical work pertaining to the installation, configuration, testing, upgrading, modification, and maintenance of IT hardware equipment. Problem resolution related to hardware components for the following equipment.
• Desktops & Laptops (Gateway/Dell)

CPU’s
Monitors
Memory
CAC readers
Peripherals
Keyboards

• Laser & Thermal Printers/Print Servers

HP
Intermec
Kyocera
Printronix

• Portable Radio Frequency Terminals
• Document & Bar Code Scanners
• Networking Switches for LAN/WAN communication
• Performs technically intensive work pertaining to the installation, configuration, testing, upgrading, modification, and maintenance of IT software applications. Including, but are not limited to
• Windows 7/XP Operating Systems
• Active Directory
• Microsoft Outlook (Exchange email)
• Symantec/Norton’s Antivirus
• Microsoft Office 2003, 2007, & 2010
• Ghost Imaging Software
• Adobe Acrobat Pro
• McAfee Security Suite
• NetSite Network Monitor
• Citrix Advertised Programs
• Distribution Standard Support (DSS)
• Exchange/Blackberry Email integration
• Performs software system updates to existing desktops, workstations, and networking equipment to ensure that all software packages conform to security requirements dictated by DDC Automated Data Processing (ADP). Including, but are not limited to
• Operating System critical patches and system updates
• Department of Defense (DoD) software systems
• Ethernet Networking Equipment
• Blackberry Enterprise Devices
• Reports to and updates periodically senior DLA IT Specialists of hardware/software upgrades, equipment installations & moves, software quality assurance, and other technical activities performed.
• References vendor product documentation, technical reference manuals, and other published literature to ensure optimal operation of all components and software attached to the DLA network.

Confidential
Network Engineer
Defense Logistics Agency (DLA)
Contract location at Robins Air Force Base
Warner Robins, Georgia
March 2009 – June 2009
Same responsibilities as above.

Confidential
Information Technology Administrator / Information Technology Manager
Macon, Georgia
August 2007- March 2009

• Created, developed, designed, and implemented strategies for the company’s IT infrastructure that provided a reliable Quality of Service (QoS) and also met the expectations of company management.
• Evaluated all business systems to ensure they met current and new business requirements. Determined, developed, proposed, and implemented system modifications/upgrades that provided a continual improvement of the company’s data processing goals.
• Conducted vendor contract negotiations to upgrade existing infrastructure. Handled technical interaction with vendors during the installation of new equipment and during the product lifecycle.
• Performed Project Management on all IT projects to ensure that business requirements were met on time and on budget.
• Continuously monitored and improved all IT business critical systems for 24/7/365 uptime.

Windows NOS 2000/2003
Windows IIS 2000/2003
Linux Production Servers (Claims Adjudication)
Firewall Solution
Linux Email Server
Ethernet Networking Equipment
Linux Proxy Server
Active Directory

• Ensured IT Systems failure recoverability on all production environment servers. Created and updated company’s Disaster Recovery Plan to ensure minimal downtime in the event of data corruption.
• Designed, implemented, managed, and maintained company Back-up Strategy. Purchased new hardware/software in accordance with the implementation of updated backup/recovery requirements.
• Managed company Application Program Development to guarantee applications met business requirements.
• Provided End User technical support for laptops, desktops, printers, and all software.
• Technical expertise in following areas

Server Administration

User Account Administration
Creation
Management
Deletion

Server Permissions
File
Directory
Printing

Group Policy Objects
Creation
Management

Internet Information Server 5 & 6
Website
WebPages

Domain Controller Configuration
DNS
DHCP
Group Policy settings

Email Account Administration
Creation
Management
Deletion

Network Printer Setup
Network Back-up Jobs
Email Settings/Rules
Proxy Settings/Rules
Critical patches and system updates
Symantec/Norton’s Antivirus Definition Updates

Networking Administration

Ethernet Network Setup/Maintenance
Firewall Setup/Maintenance
Firewall Access Rules
Switch Configuration
Network Cabling

End User support

Hardware Issues
Operating System
Microsoft Office Suite
Terminal Emulation Software
Outlook/Outlook Express
File and Server permissions

• The management responsibilities for the IT department for day to day business activities. Kept up with all associated paperwork included with management duties such as time-sheets, invoicing, network & organizational charting, inventory tracking, vendor contracts, vendor billing verification, and accounting information supplied to the HR department for personnel purposes.

Confidential
Technical Support Professional
Contract location at Kohl’s Distribution Center
Atlanta, Georgia
November 2006 – December 2006

• End User support for desktops, laptops, terminal services devices, scanners, and printers.
• End User support of software applications including, but not limited to, Microsoft Office Suite, Windows XP Operating System, Lotus Notes, and various other specific applications.
• Server support for Windows 2003 servers with integrated Active Directory (Users/Groups & Group Policy).
• Networking equipment and software support for backbone equipment (Routers, switches, hubs, wireless).
• Modified existing software to correct errors, provide upgrades, and improve performance.
• Maintained existing computer systems to facilitate and improve IT infrastructure.

Confidential
Systems Engineer II
Contract location at Brown & Williamson Tobacco Corporation
Macon, Georgia
February 2002 – June 2006

• Served as Project Manager for Employee Home Access including setup, implementation, training, & support.
• Team lead for Desktop Refresh Deployment upgrading Microsoft OS from Windows 98 to Windows XP, which included staging, coordinating, and deployment of over 900 workstations in one week.
• 24/7 expert resolution of End User’s technical hardware & software problems related to desktop and laptop computers for over 3,000 company employees.
• Testing, installation, maintenance, and upgrade over 900 desktops, 100 laptops, 300 printers (including Zebra thermal label printers), portable radio frequency (RF) stations, scanner guns, and network backbone equipment (routers, switches, hubs).
• Monitored equipment and network to ensure all systems operate in conformance with specifications.
• Communicated with other Information Technology technical staff to evaluate issues, develop specifications, and set performance requirements.
• Implemented new standards that adhered to the specifications and performance requirements.

Confidential
Systems Technician
Contract location at Brown & Williamson Tobacco Corporation
Macon, Georgia
October 2001 – February 2002
Same responsibilities as above.

Confidential
IT Support Technician / Electrician
Contract location at Lucas Aerospace
Macon, Georgia
January 1995 – August 2001

• Provided End User hardware & software computer technical support for 1100 employees.
• Provided hardware/software technical support for all company equipment including, but not limited to, desktops, workstations, servers, networking equipment, printers, scanners, and UPS back-up system.
• Successfully planned and installed network cabling and equipment for Ethernet and Fiber networks.
• Preventive maintenance and service on dedicated UPS back-up system and other Electrical systems.

• Active Directory
• Microsoft Windows XP/Vista/Windows 7
• Microsoft Office 2000, 2002, 2003, 2007, 2010
• Microsoft Windows Server 2000/2003/2008
• Cisco & Linksys IOS
• Group Policy Management
• Citrix
• Nagios
• Data Junction
• Outlook & Outlook Express
• Data Mining and Presentation
• Photoshop CS3
• Eldorado Claims Adjudication System
• Postfix, Spam Assassin, Mail Scanner
• Ghost Image Software
• Remote Desktop Protocol (RDP)
• HIPAA Printer Suite
• Real Secure IDS
• HP Data Protector Backup Suite
• Remedy Ticketing System
• Internet Information Server (IIS)
• Smoothwall Firewall
• Kronos Server
• Specialized Plastic Card Printing Application
• Linux
• Toad for MySQL
• MySQL
• Norton Antivirus Server/Client
• Lotus Notes
• Visual Studio 2003
• System Management Server (SMS)
• VMWare Server
• Microsoft SQL Server 2000 & 2005
• VPN Software (Citrix, and Web Based Clients)
• Distribution Standard Support (DSS)
• System Center Configuration Manager (SCCM)

• Business Applications /Systems Administration
• Production Scheduling & Implementation
• Technical Problem Solving/ Troubleshooting
• Server & Workstation Configuration
• Asset Acquisition & Management
• Network Configuration
• Inventory Tracking & Management
• Project Management
• End User Systems Support
• Hardware Expertise
• Software Support
• Journeyman Electrician

Defense Distribution Center (DDC) Team of the Quarter 2009
Defense Distribution Depot Warner Robins, Georgia (DDWG) Team of the Quarter 2009
Project Team Leader Excellence Recognition 2005