Summary of Skills

Over twinty five years of solid experience in the IT industry:

• 4 years Senior IT manager
• 8 years in IT project management.
• 5 years in IT pre sales, system admin and network engineering.
• 5 years in teaching computer classes, technical and hands-on training and curriculum development.
• 3 years IT technician, help desk tech, and other job related.
• Excellent communication skills- Able to effectively communicate with senior management, customers, vendors, technical engineers, and non-technical users. Love to help end users with computer needs.
• Excellent knowledge and many years' experience with Cisco switches, routers, and Access Points
• Many years of experience with VSAT 2.4 and 1.8 dish , fiber Optic, and Microwave systems
• Energetic and self-motivated. Ability to present ideas in user-friendly language.
• Strong interpersonal skills with techs, vendors, and customers, internal and external.
• Proven leadership ability and strong negotiating skills.
• Defense and State departments 5 years DoS INL contractor experience.

Employment History

CONFIDENTAIL

Senior Manager IT/Communications

• Duties and responsibilities included:
• Manages daily information technology for assigned customers and clients.
• Manages the activities of multiple IT support teams.
• Establishes and oversees the priority of work for the assigned managers and operations based on customer requirements.
• Maintains an IT Department Master Project Plan, including schedules, and implements Project Management principles for the department.
• Acts as the IT Department Information Security Officer, performing risk assessments, compliance testing and implementing security tools and processes for all systems.
• Maintains technical documentation and records of all hardware, software and network systems.
• Implements directives for computer usage throughout the organization.
• Ensures an exceptional level of service is delivered to both internal and external customers.
• Responsible for building and maintaining a strong team environment.
• Measures and reports on the performance of all systems.
• Carries out supervisory responsibilities of direct reports.
• Ensures that the responsibilities, authorities, and accountability of all direct reports are defined and understood.

DynCorp International -CIVPOL-PASST CONFIDENTAIL

Duties and responsibilities included:

• Plan, direct, and coordinate programs and activities relating but not limited to assessing the current state of IT capability, formulating an IT strategy, monitoring the vendor landscape, identifying IT needs, establishing and administering asset management, optimizing asset usage, managing service requests, monitoring and manage IT service performance in order to better support and manage the host country security services.
• Develop Information Technology Planning and Management organizations.
• Serve as a mentor and advisor in the field of IT management and research and development in order to help the host country develop new and concepts, content, processes, and materials that support IT capability for the host country security forces.
• Design and implement a comprehensive IT strategy.
• Identify and recommend training and educational programs that will assist the host country to design, develop, and implement self-sustaining IT programs.
• Design and implement an integrated Information Technology Management system for the host country security force. Assess and evaluate host country IT capacities to support the security services, and recommend courses of action and assistance programs that can enhance and expand these capacities.

CONFIDENTAIL IT System and Server Admin

Duties and responsibilities included:

• Installed Windows 2012 server on three servers. Setup Hyper-V ad file and print server.
• Plan and setup Robocopy backup to Drobo SAN device and setup off-site backup.
• Plan Active Directory migration users to windows 2012 Active Directory and joined computers. Setup Sophos Antivirus and firewall on servers before deploying to the user's machines.
• Setup a Virtual Machine inside 2012 and install Linux Ubuntu and Bugzilla to setup IT help desk ticket management.
• Installed and worked on VMWare
• Installed Manage Engine Desktop Central and Service Desk
• Installed SharePoint 2010 and trained users on using it
• Installed and worked on SQL 2008 server
• Installed and worked on Solar winds
• Installed and worked on IBM SPSS
• Installed Active Directory backup on a Virtual machine using Hyper-V

DynCorp International - CONFIDENTAIL

Duties and responsibilities included:

• Manages and directs the IT and communications operations for the CIVPOL Contract in Afghanistan.
• Responsible for the oversight and the coordination of computing and communications capabilities of all working sites in Afghanistan.
• Plan and develop all IT activities, needs, and budget and coordinate with Corporate IT managers on the plan before represent them to our customer DoS INL government representatives.
• Plan and represent all IT policies and procedures for. Present all weekly and monthly IT metrics and talk about all IT issues to both company managers and our government customer.
• Participate in all IT proposals for the government.
• Use Scorecards to evaluate IT vendors and give presentation on our IT vendor performance.
• Responsible for contractor compliance for the communications subcontracts.
• Work with corporate on IT/Comms issues to make sure all changes are registered and communicated to management.
• Ensure all users use the same computer applications and procedures according to established standards.
• Ensure efficiencies in compliance with corporate, government, contractual, and legal requirements.
• Ensure compliance with company policies and procedures.
• Assist with training requirements and budgets.
• Look for ways to save IT/Comms costs to save money for the government.
• Ensure effective control of inventory.
• Develop requests for quote/proposal oversee selection of subcontractors, conduct project reviews, technical reviews, and monitor monthly subcontractor progress reports.
• Ensure weekly IT metrics and monthly reports delivered to management and government.
• Familiarity with government contracting and federal information processing standards FIPS is also required.
• Lead efforts for the configuration and setup of Fiber Optic and Microwave systems.
• Help with VSAT configuration, setup, and troubleshooting.

DynCorp International -CONFIDENTAIL

.Duties and responsibilities included:

• Oversee and manages the daily operations of the IT department workflow.
• Determine IT staffing requirements and procedures for accomplishing projects.
• Manage subcontracts from evaluation to reward. Work with our customer to meet their IT needs.
• Manage IT projects, tasks and phases. Evaluate and recommend security steps for the site.
• Coordinating projects and completing them successfully and reach milestones.
• Develop Data recovery procedures and make sure all servers, and computers are secured and Wi-Fi security is followed completely. Ensured an encrypted data between the camp and our data center in Texas.
• Ensure corporate policies and procedures are followed and participate in creating or modifying old ones.
• Assign technical support and services and provide quality service support.
• Provide services to both internal and external customers who work and reside in the camp.
• Ensure effective control of inventory of all IT/Comms equipment and software.
• Manage staff and vendors and provide weekly and monthly reports to senior management and customer.
• Introduce and manage a backup strategy for the site. Test new solutions before turning them into projects.
• Provide expert support when necessary. Works with project teams to help implement internal systems.
• Introduce new ideas to run IT department better using the same IT hardware and software.
• Manage and troubleshoot windows 20003 servers, Cisco routers and switches issues. Installed and setup Microsoft project server 2007 and SharePoint services.
• Help with VSAT 2.4 and 1.8 configuration and setup
• Assist in the development of requests for quote/proposal and provide technical input.
• Got an excellent performance review from my boss.

CONFIDENTAIL

IT manager, Network Admin

Duties and responsibilities included:

• Run daily IT department activities including troubleshooting, setup and testing.
• Manage and edit all IT projects using Connectwise, Microsoft Visio, and Microsoft project.
• Negotiate prices with vendors and accept contracts.
• Recommend IT budget and buy products for IT needs and plan daily small and large projects.
• Configure and tight security using Cisco routers, Watchguard, Barracuda Spam protection and Monowall firewall.
• Support and test over 50 Dell servers running Web-Farm, Microsoft DFS, and Servers Farm.
• Plan and install Microsoft Exchange 2007 and migrate from other SMTP servers such as Mailsite.
• Support External customers with hosting needs, DNS needs, and internet marketing needs.
• Setup and install backup strategy and image the servers. Setup virtual servers.
• Setup Covad Voice over IP using Cisco router and Cisco switches.

CONFIDENTAIL

IT Instructor IT Support Specialist IT consultant

• Duties and responsibilities included:
• Teaching Computer troubleshooting.
• Cisco IT Essential 1 Comptia A
• IT consultant Manage IT projects- 25 hours a week

CONFIDENTAIL

IT Instructor School of Continue Education

• Duties and responsibilities included:
• Teaching Cisco Network Design and CCNA.
• Teaching Windows XP Basics and advanced.
• Teaching Windows XP desktop technical support.
• Teaching Comptia Network
• Teaching Windows 2003 server

CONFIDENTAIL

IT Consultant IT project manager

• Duties and responsibilities included:
• Hardware, software and network troubleshooting.
• Setup routers, firewalls, servers, MS exchange, and network software
• Manage IT projects for customers From deploying servers to implement exchange email server to deploy firewall and other security majors
• Participate in the implementation of IT projects for many customers

CONFIDENTAIL IT Engineer and Team Lead

Duties and responsibilities included:

• Installed and configured 74 VSAT dish for Iraqi government under USAID Contract.
• Setup iDirect and iMonitor for VSAT operations with Intel SAT, Segovia, and W6 SAT
• Setup routers and switches and connect to Internet Cafe for the government and provinces of Iraq.
• Troubleshooting and configuration of VSAT issues.