SUMMARY:

Seasoned IT professional with over eight years of solid, progressive network administration and desktop support experience

Innovative LAN engineer with a strong, determined nature, advanced problem-solving and strategy-planning skills, excellent communication skills, and a quick and adaptable learner

EXPERIENCE:

2008-2009Confidential
Network Administrator/Desktop Support

2006-2008Confidential
Desktop Engineer

Provided level I, II and III desktop support to 600 users in New York, Tokyo and London utilizing various remote tools (WebEx, DameWare, Remote Desktop, Kaseya) and Magic Service Desk help desk software

• Assisted network administrators in various aspects of Active Directory operations, created new users and Exchange 2003 mailboxes, assigned permissions and security levels, and applied group policies
• Administered McAfee Antivirus Enterprise Policy Orchestrator (ePo 3.5 and 3.6), Image and deploy new laptops and desktop computers using Symantec Ghost
• Troubleshot hardware, software and network issues providing time critical solutions
• Administered Veritas Backup Exec server and was first point of contact for all Xerox DocuShare CPX related issues

2004-2006Confidential
Network Administrator

Designed, implemented, configured, enhanced and maintained the agency’s anti-virus distribution architectures and managed administration of McAfee Anti-Virus ePO 3.5 in 18,000 computer network

Researched and selected distributed processing hardware and software products; imaging and deployment of large number of SMS and antivirus distribution servers

• Physically and remotely configured, troubleshot, and administered servers and provided desktop support level II to PCs, laptops, tablet PCs, and palmtops
• Participated in the installation and configuration of the aforementioned components, assisted in researching emerging technologies for possible use to the agency, and managed and supervised the design and creation of multi platform, multi domain testing environment
• Tested implementation of Microsoft Systems Management Server 2003

2003-2004Confidential
Associate Project Manager

Supervised group of four help desk associates

• Provided technical support to Office of Staff Resources unit
• Maintained day to day operations of 280 Windows NT/2000/XP workstations
• Resolved hardware and software problems, installed and configured new equipment, and provided technical support for Office 97/2000 and New York City proprietary software systems such as AutoTime, FMS and ACCIS
• Resolved network connectivity issues and provided training for users in Windows, Word, Excel, Access, Outlook and PowerPoint

2000-2003Confidential
Network Administrator

Administered all aspects of Windows NT/2000/XP Local Area Network with 90 workstations

• Configured DNS and DHCP servers, administered ongoing Exchange 5.5 operations; monitored the network; performed daily tape backups; resolved hardware and software problems; performed back up recovery
• Provided users with level I, II and III technical support; installed and configured new equipment, including HP and Lexmark printers, Palm Pilots and Pocket PC’s, ZIP drives, CD-RW drives and scanners
• Maintained user accounts and mailboxes, hardware inventory and Help Desk database (MS Access), Watch Guard Firebox II and SOHO firewalls, VPN between Main Office and remote branch, administered Norton Antivirus Corporate Edition v8.0, and maintained software licenses

Provided training for users in Windows, Word, Excel, Access, Outlook and PowerPoint

1999-2000Confidential

Computer Support Specialist

• Provided end-user desktop support for hardware and software related problems including: reinstalling operating systems, cloning hard drives, replacing CD-ROM’s, network cards, modems, floppy disk drives, video and sound cards, and troubleshooting all of the above
• Coordinated the activities of a small group of technicians during complete rollouts with network connectivity, installation of Compaq and Dell systems, installation and configuration of Lexmark printers, and configuration of TCP-IP, DNS, WINS settings
• Provided assistance to LAN administrators in supporting 18,000 computers

Performed as a Field PC Technician as needed

1998-1999Confidential
Owner/Operator

• Built and sold Intel and AMD based personal computers
• Repaired, upgraded and provided technical support for PC computers
• Designed, installed, configured and implemented small-office LAN networks

CERTIFICATIONS:

• MCP,Microsoft Certified Professional on Windows Server 2003
• MCP+I,Microsoft Certified Professional plus Internet
• MCDSTMicrosoft Certified Desktop Support Technician
• MCSE,Win NT 4.0, Microsoft Certified Systems Engineer
• CCNA,Cisco Certified Network Associate (Expired)
• A+,COMPTIA Certified Computer Technician

TRAINING:

• PC Service Technician Course at Computer Educational Services
• MCSE Course at Computer Educational Services
• Exchange 5.5 Course at InfoServe USA
• Cisco Certified Network Associate Course at Confidential College

ADDITIONAL SKILLS:

• Networking Wireless and wired networking, IP Subnetting and IP Routing, spyware and virus removal
• Microsoft Products:WindowsServer NT/2000/2003, Active Directory, Office Suite 2000/XP/2003 (Outlook, Access, Excel, Word, Power Point, Publisher), Visio, Exchange, Internet Explorer and Outlook Express
• Desktop Products:Lotus Notes client, Adobe Photoshop, Adobe Acrobat, Corel Draw, Corel Photopaint, Norton Ghost and Partition Magic
• Antivirus Suite:Advanced knowledge ofMcAfee VirusScan Enterprise ePO