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It Manager Resume

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Rock Hill, SC

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OBJECTIVE A challenging and rewarding IT management position that utilizes my leadership, computer expertise, and project planning experience to support business objectives.

SUMMARY Information Technology and communications professional with over 12 years of hands-on IT experience in a business environment.

PROFESSIONAL EXPERIENCE

IT Manager Aug 2006-Nov 2009
Confidential, Rock Hill, SC

  • Grew US division from startup with 4 users to an environment of over 80 users over a 4 month period
  • Coordinated with CEO, CIO, and COO to support their needs and establish IT projects and priorities
  • Built infrastructure from ground up, including all aspects of purchase and install
  • Saved over $70,000 in startup costs through negotiations and competitive bidding
  • Negotiated with cellular and landline vendors to slash communications expenses by $4,000 per month
  • Responsible for 8 HP Proliant DL380 servers, 60 HP tablet PC’s, 20+ HP desktop PC’s, HP ProCurve Network hardware, and a 80 extension Interactive Intelligence SIP telephone System
  • Recently completed a move to a new office, coming in $10,000 under budget
  • Recommended, tested, and integrated security oriented technology solutions
  • Supported nationwide sales force and in-house customer service and management staff
  • Maintained front-end CRM system to supply data to Microsoft Dynamics AX 4.0 ERP system

Data Communications Training Program Manager Oct 2004-Aug 2006
Confidential, Offutt AFB, NE
Additional responsibility as a Network Administrator

  • Chosen by board from 100 of my peers to establish the first formal classroom training for our aircraft
  • Lead instructor for more than 20 data communication specialists
  • Supervisor for 10 airmen, instructors and students
  • Network Administrator for unit with over 160 computers and 400 user accounts
  • Hand-picked to assist with the largest aircraft modernization project in over 20 years, including in-flight internet access and an integrated all digital telephone system
  • Utilized Microsoft Project to track project milestone deadlines and completion
  • Designed and developed training materials in Microsoft Office Suite 2003
  • Assisted with Windows XP migration, completed 3 months before deadline

Airborne Communications Data Instructor Sep 1998-Oct 2004
Confidential, Offutt AFB, NE
Additional responsibility as Team Computer Custodian

  • Appointed as Team Data Supervisor, responsible for supervision and shift scheduling for 6 airmen
  • Primary instructor for over 40 communication professionals, oversaw on-the-job training as well as career development, continuing education, and routine currency training
  • Assisted in the migration from a proprietary 286-based messaging system to a standardized system based on a Windows 2000 Server/Professional environment
  • Provided various communications support (phone, radio, data, satellite) for high-level government officials, including Secretary of Defense, Secretary of State, and the Joint Chiefs of Staff
  • Provided telephone and data message processing capabilities for crews of up to 114 people
  • Provided connectivity with upper-level government agencies
Computer Consultant Nov 1997-Sep 1998
Confidential., Fort Madison, IA
  • Worked directly with dealership owner and managers to meet project expectations and deadlines
  • Primary technology point of contact for a dealership with two locations
  • Designed software to enable automated generation of inventory lists
  • Maintained over 20 computer systems with over 40 users
  • Coordinated network installation for both dealership locations, encompassing all outlying buildings and allowing employees access to Ford, Chrysler, and GMC networks

EDUCATION
Master of Arts in Management 
Confidential University 
Bachelor of Science in Business Information Systems 
Confidential University 
Associate of Applied Science in Avionic Systems Technology 
Confidential College

COMPETENCIES

  • Active Directory Administration
  • Cisco/Polycom/Snom IP Phone Administration
  • Citrix Metaframe Client
  • Digital Persona Pro Server and Workstation 4.0
  • Disk Imaging (Ghost & Acronis)
  • GFI Webmonitor
  • HP Openview Service Desk
  • HP ProCurve Networking
  • Interactive Intelligence Phone System
  • Microsoft Dynamics AX 4.0 ERP
  • Microsoft Exchange Server 2003
  • Microsoft Forefront Client Security
  • Microsoft Hyper-V
  • Microsoft IIS
  • Microsoft ISA Server 2004/2006
  • Microsoft SQL Server 2005
  • Microsoft Project
  • Microsoft Visio 2003/2007
  • Microsoft Virtual Machine Manager 2008
  • Microsoft Windows Server 2003/2008
  • Microsoft Windows Mobile 5/6/6.1/6.5
  • Powerware Enterprise UPS systems
  • Microsoft Office
  • Proprietary CRM systems
  • ProClarity Desktop Professional (BA)
  • Symantec Client Security
  • Symantec Antivirus Server 10
  • TCP/IP Networks
  • Symantec pcAnywhere
  • IPSec and SSL VPN Clients
  • TeamViewer Remote Support
  • Curriculum and Training Development

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