Telecommunications Technician/university Assistant Resume
ConnecticuT
Objective
- Successful Information Technology Administrator seeking a new opportunity focused on Information Security and ensuring the confidentiality, integrity, and availability of data.
- Personally committed to continued professional education in order to remain current and relevant in this rapidly changing field.
TECHNICAL SKILLS
Products and Technologies: VMware ESX/vSphere, Windows XP, Windows 7, Windows Server
Operating Systems: Dell PowerVault MD3000, EMC AX150i SAN, HP EVA 4400 SAN, Dell
Storage: PowerVault Tape Library, HP MSL Tape Library, HP 3PAR SAN
Network/Telecom: Cisco Switches, TCP/IP, OSI, Physical Cabling, Toshiba Strata CIX, Toshiba Phones, Cisco Wireless LAN Controller, Cisco Aironet, DHCP, DNS, VPN
Security: Active Directory, Symantec Endpoint Protection, Symantec Encryption Desktop, Symantec Encryption Management Server, Cisco ASA, Tumbleweed Secure Messenger, Tumbleweed Email Firewall, Axway MailGate, Trend Micro InterScan for Cisco CSC - SSM, Microsoft WSUS, Shavlik, Wireshark, WinSCP, PuTTY, eToken PKI Client, VPN, VMware High Availability Clustering, NTFS
Applications: File Services, Microsoft Group Policy, nmap, Kali Linux Microsoft Exchange 2003/2007/2010, Symantec Backup Exec and CPS, Symantec Enterprise Vault, Veeam, Microsoft Terminal Services/Remote Desktop Services, BlackBerry Enterprise Server, DocSTAR, Numara Track-It, Castelle FaxPress
PROFESSIONAL EXPERIENCE
Systems/Network Administrator
Confidential, Connecticut
Responsibilities:
- Advise on policy implementation and the technical requirements of HIPAA and PCI-DSS.
- Provide strategic planning and budgeting for all hardware, software, and communications equipment, including but not limited to Servers, Storage, Networking
- Workstations, VoIP Phones, Smartphones, Firewalls, VPNs, WAN links, Operating Systems, Applications, and Security Software.
- Implement and maintain a redundant VMware vSphere cluster with SAN storage.
- Maintain infrastructure services such as Active Directory, DNS, DHCP, File and Print Services.
- Make recommendations for physical security of the data center, including Two-Factor PIN/Proximity Card locks, and HVAC/environment sensors.
- Coordinate with consultants and VARs to successfully complete information technology projects that require additional expertise or resources that we do not have on staff.
- Design, Implement, and Maintain technical Access Controls for objects including Files, Directories, Network Ports, and Devices.
- Implement and Maintain Whole Disk Encryption on mobile devices
- Design and Maintain a schedule for backing up critical data. Monitor daily backup jobs and respond to any errors. Verify that data can be restored from backup.
- Destroy data on any media that is being retired by in accordance with current NIST or DoD standards for media destruction
- Provide Incident Response for security breaches involving Viruses and other Malware that have been alerted via signature or heuristic-based detection.
- Perform Patch Management tasks on all devices, including but not limited to Servers, Workstations, Networking Devices, and Smart Phones
- Audit systems and security logs on a regular basis in order to proactively detect underlying errors or attempted security breaches.
- Perform periodic network scans to identify ports/services that are open, and other vulnerabilities such as missing patches or service packs. Mitigate any vulnerability found.
- Implement and maintain a method for exchanging secure, encrypted E-mail with third parties.
- Maintain a site-to-site VPN tunnel with a remote location, and remote access VPN connections for mobile users using RADIUS authentication.
- Maintain a secure WLAN using WPA2 encryption and 802.1x authentication.
- Coordinate with 3rd party security vendors to conduct physical penetration/social engineering tests and network penetration tests.
- Assist in all technical aspects of Business Continuity and Disaster Recovery Planning
- Review vendor contracts to ensure alignment with our Information Technology goals and compliance with our security policies.
Telecommunications Technician/University Assistant
Confidential, Connecticut
Responsibilities:
- Provided network support for Faculty and Staff accessing the telephone and data networks
- Responded to moves, adds, changes, deletions, and trouble tickets for the telephone network from the Systems Office
- Responded to work orders for the Local Area Network from the Help Desk via Numera Track-It help desk software
- Established and maintained physical Category 5, 5e, and 6 Ethernet network connections utilizing Cisco network switches and Hubbell patch panels
- Established and maintained twisted pair cross-connect wiring for telephone, fax, and modem lines on an Avaya/Definity Private Branch Exchange (PBX)
- Repaired loose or broken voice and data jacks
ResNet Technician/Student Worker
Confidential, Connecticut
Responsibilities:
- Provided network and desktop support for on-campus residents accessing the residential Local Area Network through Cisco Clean Access Agent (Network Admission Control) software
- Received requests for assistance with Cisco Clean Access requirements from students via telephone and e-mail, evaluated the problem
- Determined the appropriate action to take to resolve the issue, initiated a work order, recorded the actions taken with Numera
- Track-It help desk software, and conferred with colleagues to resolve problems that could not be immediately repaired
- Installation of McAfee Anti-Virus software and virus definition updates
- Automatic and manual installation of Windows updates
- Configuration of various software firewalls (including Norton, McAfee, and Windows Firewall)
- Configuration of NIC TCP/IP settings