SYSTEMS ADMINISTRATOR / SYSTEMS SUPPORT Specialist

• 10+ years experience of increased responsibility and personal growth within IT.
• Competent team player with a proven track record of successful collaborative projects.
• Determined self-starter capable of producing tangible benefits for an organization with little to no supervision.

TECHNICAL SKILLS

Operating Systems & Services: Server 2012/2008/2003/2000 , Active Directory, Group Policies, DHCP, DNS, and FTP, SMS 2003/SCCM 2007Windows (8, 7, Vista and XP), Macintosh OS 10.x and 9.x.

VPN: Juniper, Cisco, Checkpoint and Windows.

Software: Exchange 2010-5.5, VMware vSphere 5.0/ESXi 4.x, SharePoint 2007, Roaring Penguin, Iron Mail, What’sUpGold Network Monitoring, Nagios Monitoring, Citrix MetaFrame 1.8 - 4.5, Oracle 8.1 - 11g, SQL Server 6.5-2008R2, Active Directory, Acronis, Symantec Ghost Solution Suite 2.5, Microsoft Office Suites 97-2013, Remedy ITSM, Service Now and various other remote control and proprietary software applications.

Hardware: Cisco Catalyst 3750 Switches, Cisco Wireless LAN Controllers, Cisco AP’s, Nortel Switches, Sonic and Nokia Firewalls, Bomgar Network Appliance, Dell Servers and Storage Tape Libraries, Compaq Proliant Servers, NAS Devices.

PROFESSIONAL EXPERIENCE

Confidential

Network/Systems Administrator

• Configure and troubleshoot network connectivity and VPNs on Juniper and CheckPoint devices.
• Create, test, implement and maintain Group Policies for Corporate and Production environments.
• Support hosts and VM’s in both VMware vSphere 5.0 and ESXi environments with a total of 600 VMs.
• Manage and deploy Windows patches to Production and Corporate environments.
• Manage and support DHCP and DNS for Production and Corporate environments.
• Manage and support Exchange 2010 and Roaring Penguin email filtering for Corporate environment.
• Monitor and respond to alerts using What’sUpGold Network Monitoring tool.
• Support SharePoint 2007 (users, permissions and lists).
• Configure and troubleshoot storage Tape Libraries and ARCserve backup jobs.

Confidential

Senior Support Consultant

• Managed and supported Active Directory (2 Domains) for 1000+ nodes, 5 sites and 13+ business units.
• Administered and supported Server 2003 and 2008 (32-bit and 64-bit).
• Managed, administered and supported File (including DFS) and Print Server/Services for all supported clients.
• Administered Blackberry Enterprise Server for all supported customers and departments .
• mplemented Bomgar Network Appliance for Remote Support and deployed agent to managed endpoints.
• Deployed critical security patches to all workstations in assigned business units using VMware vCenter Protect Essentials.
• Supported Windows 7 Enterprise desktops and laptops (32-bit and 64-bit) imaged via MDT.
• Supported Snow Leopard 10.6 and Lion 10.7.
• Deployed PGP full disk encryption security solution to departments storing critical or confidential data.
• Worked with various business units to achieve goals in timely manner.
• Provided training to faculty and staff on newly implemented technology and educate them on best practices.

Confidential

System Administrator

• Administered Active Directory upwards of 100 servers (multiple physical locations and sites).
• Administered Windows 2000/2003 Servers (Dell) in a clustered environment.
• Administered and supported Citrix MetaFrame Presentation 4.0 server and client issues.
• Implemented and Administered Symantec Ghost Solution Suite 2.5 for imaging of workstations and servers.
• Administered and support Blackberry BES 4.0 and related devices.

Confidential

System Administrator

• Participated as a key contributor in data center relocation and network transition cutover.
• Administered and supported Active Directory and 200+ physical and virtual servers on 2000/2003/2008 platforms in a clustered environment.
• Managed and supported File and Printer server services on Server 2003 platform.
• Deployed, administered, and supported virtual client VMWare Workstation/ ESX Server.
• Responsible for monitoring backups using Symantec NetBackup.
• Administered Exchange 2003.
• Deployed operating system patches via WSUS.
• Administered Checkpoint firewall by adding, modifying, or removing routes.
• Configured and supported Citrix MetaFrame Presentation 4.0 server and client issues.
• Resolved Citrix 4.0 user profile, printing, and policy issues for local and remote users.
• Administered DHCP / DNS.
• Proactively monitored data networks and generated trouble and change tickets and submitted and/or escalated outage notifications.
• Administered Cisco 3750.
• Created, maintained, and deployed workstation and server images.
• Configured, installed, and supported Network Attached Storage devices.
• Configured and supported VPN accounts and connectivity on Checkpoint and Cisco Platforms.
• Assisted with post-action report generation for all escalated events.
• Monitored and supported system flow and ran scripts to implement changes in production environment.
• Provided senior level client (desktop) support for executives and internal users.
• Supported and maintained telephone system, and security system.
• Purchased IT equipment and software licenses.
• Maintained an accurate inventory of all information technology equipment (network devices, servers, end-user machines and software licenses).
• Worked closely with local and remote staff in supporting all information technology requirements.

Confidential

Client Services Specialist

• Installed, configured, and supported Cisco Wireless LAN Controllers, Access Points, and Layer 2/3 Managed Ethernet Switches.
• Configured and deployed Sonic & Nokia firewalls for security protection. Configure and support Secured ID hard token VPN access.
• Configured DHCP scopes, exclusions, and reservations updated DNS record entries as needed.
• Proactively monitored data networks and generated trouble and change tickets and submitted and/or escalated outage notifications.
• Supported Windows Server 2000/2003 on Dell 1950 and 2950 Hardware Platforms.
• Created, tested, and deployed group policies for Windows XP Workstations in a Windows 2003 Active Directory environment.
• Diagnosed and resolved operating system and application problems using SMS 2003.
• Ensured workstations were current with required security patches using SMS 2003.
• Performed problem diagnosis, troubleshooting, and resolution to ensure all SLA’s are met.
• Responsible for VOIP implementations, VLAN configurations, port management.
• Performed various System Admin and Desktop Support duties as needed using SMS 2003.
• Installed, configured, and supported Windows XP workstations in a Windows 2003 Active Directory environment.
• Supported Blackberry's and other Windows Mobile/Pocket PC PDA devices.
• Assisted with post-action report generation for all escalated events.
• Managed and implemented network projects and leveraged appropriate resources for successful on-time implementations.
• Escalated issues to on call SME when necessary to be in compliance with SLA’s.
• Assisted field personnel through technical problem resolution as required.
• Diagnosed and replaced hardware components in Windows desktops, laptops, and printers.

Confidential

Sr. Systems Support Analyst

• Provided 1 hour SLA repair time on Business Critical issues for all GEPS executive officers and administrative assistants with hardware and software issues on a 5 building campus.
• Solved software and hardware problems through thorough troubleshooting and diagnosis.
• Provided extensive client follow up on unique problems needing additional research. Worked closely with various IT and/or other business units to ensure minimal down time for clients.
• Provided software/hardware support on IBM and Dell laptops and desktops.
• Provided support to remote users via various Remote Connectivity tools.
• Performed data backup/restores, system update deployments, client/server configurations/deployments.
• Provided Cisco VPN connectivity support.
• Installed, configured, and supported Blackberry’s and Windows Mobile Devices.
• Deployed non-standard applications and provided Level III support functions as needed.