SUMMARY

Over 15 years of experience in Systems and Network Administration, and IT Infrastructure Management. Experience includes data center operations, system administration, desktop support, help desk, and networking. Provided IT Maintenance & Support to various domains such as Hospitality, Finance, Human Resources, Law, Computer Systems, and Trading.

TECHNICAL SKILLS:

OS Platforms: WINDOWS 2008/2003 Server, Windows Client (8, 7, XP, 2000), Linux, Mac OSX and basic knowledge of UNIX and Solaris 8 & 9.

Messaging: Microsoft Exchange 2010/2007/2003.

Network and Security: Windows Domain and Active Directory, Cisco/Aruba/Fortigate/Sonicwall Routers & Switches, Wireless Networking with Aruba Networks equipments, Trend Micro/Symantec/McAfee/Bitdefender Security, Hardware and Software VPN.

Backup: Symantec/Veritas/Windows Backup.

Database: Oracle Database and Application Server, MS SQL Server.

Miscellaneous: Microsoft Outlook, Windows Terminal Service, Citrix, IIS, OPManager, N-able, What’s UP Gold, Compeat Restaurant Management System,

Servers: HP Proliant, Blade, IBM, DELL, Compaq.

Desktop: HP, IBM, TOSHIBA, DELL, MAC.

Printers: HP, Xerox, Canon, ImageRunner Copiers, Konica.

Network: Cisco, Aruba Networks, 3Com, Netgear, Fortinet, Sonicwall.

Miscellaneous: NAS, SAN, UPS power protection, Mobile devices.

PROFESSIONAL EXPERIENCE

Confidential , Edison, NJ/NY

IT Infrastructure Manager

Responsibilities:

• Provide maintenance & support for Windows Server and Clients, Active Directory, Exchange Servers, Terminal Servers, Backup Servers, Security Servers, IIS, SQL, Mac OSX and Cisco, Fortigate and Sonicwall Network Administration.
• Presently deployed at Balthazar Group of Restaurants in New York to manage their entire IT Infrastructure.
• Responsible for Infrastructural planning, implementation and support for entire organizations’ Network (LAN & WAN) including the other branch restaurants across NY City.
• Co-ordinate with IT Vendors for support of all Micros POS Networking, Compeat Restaurant Management System and Payroll Systems.
• Provide helpdesk support for Balthazar
• Administered and managed the migration of on-premise email exchange to cloud based hosted email services
• Responsible for all ongoing email issues.
• Manage and administer all backups and recovery management systems.
• Manager and administer security systems for the entire network systems including all branches located at various locations.

Confidential, New York, NY

Systems and Network Engineer

Responsibilities:

• Provided support for Windows, Active Directory (AD), UNIX/LINUX, SQL, IIS, Exchange Servers, Cisco Fortigate and Sonicwall Network Administration.
• Responded to Help Desk problem inquiries and resolved technical issues.
• Responsibility included:
• Infrastructural planning, implementation and support for Network (includes both LAN & WAN) for the client.
• Planning, implementation and support for Server side Infrastructure (includes both Domain and Data Network, Backup Plans, Security etc.) for the client.
• Planning, implementation and support for Wireless Network System from Aruba Networks.
• Managed and administered the IT Security Application from Shavlik Technologies and Supported security servers, Symantec and McAfee platforms.
• Designed and supported the Database (Production) Management Systems.
• Managed Client Network infrastructure (LAN, WAN, DNS Admin), coordinated with ISP companies for any issues.
• Managed and administered the Tape Backup Recovery Systems.
• Assisted the installation of Data Center hardware including HP Proliant servers with SAN storage, HP Blades, TSM Windows servers with associated tape library, and KVM consoles.
• Managed various clients in New York such as: Balthazar Group of Restaurants, House of Pearl, May Bank, Fort Forwarding and many more.

Confidential , Kolkata,

Senior Systems Administrator

Responsibilities:

• Worked as Systems Departmental Head and responsible for all IT related issues.
• Responsible for Planning, Implementation, Administration and Support for the entire organization.
• Responsible for the IT Security - Data Security, Access Control, Network and Internet Security.
• Managed, administered & supported Windows Domains, Active Directory (AD), DNS, Mail Servers, Database Servers, Backup servers and WSUS server.
• Managed PVCS (Version Control) and CTI (Computer Telephony Integration) servers.
• Technically managed and administered the BPO center.
• Managed the overall Network infrastructure and set up LAN and WAN links and coordinated with various ISP companies to accomplish such connectives.

Confidential, Kolkata, India

IT Departmental Head

Responsibilities:

• Worked as IT and OA Department Head.
• Responsible for Planning, Implementation, Administration and Support for the entire IT Infrastructure for the various branch Offices.
• Prepared various MIS Reports as per the guidelines laid out by the UK Head Office.
• Administered and supported customized application software developed in Equinox for the NBR Project in Asia Pacific Region (Thailand, Malaysia, Singapore & Bangladesh).
• Responsible for the Office Automation Department across the company.
• Prepared and implemented ISO 9001:2000 procedures for IT and OA Department across all branches
• Responsible for the overall IT Security of the company, including Data Security, Access Control, Network Security and Internet Security through hardware security appliances.
• Supported & maintained Windows Domains, Active Directory (AD), DNS, Mail Server, Database Servers, Backup servers and Security servers.
• Managed the overall Network infrastructure and set up LAN and WAN links across offices located at various locations. Coordinated with various ISP companies to accomplish such connectives.
• Managed and maintained inventory of all technology assets and coordinated with vendors for such purchase.

Confidential , Kolkata, India

Project Trainee (Systems Administration)

Responsibilities:

• Responsible for System Administration, networking and maintenance of the Education & Training Department.
• Installed, configured and maintained 150+ desktop’s including the servers of the department and the Training Labs.
• Managed and Maintained inventory of all technology assets.
• Organized and conducted training courses related to Hardware Engineering.

Confidential , Kolkata, India

Trainee Hardware Engineer

Responsibilities:

• Worked under the supervision of Senior Customer Support Hardware Engineer.
• Troubleshot and repaired desktop computers, monitors and printers.
• Specialized in repairing motherboards, CRT monitors and dot-matrix printer heads over the period.