Objective

To obtain a challenging position as a senior IT professional in a managerial or engineering role that will utilize my skills and training while providing an opportunity for career development.

Highlights

• Current Top Secret/SCI Clearance
• Current CISSP Certification
• ITIL V3 Foundations training
• Excellent customer service skills
• Extensive knowledge of VoIP
• Project management experience

Experience

Network Manager

Confidential – Arlington, VA

• Responsible for the daily operation and maintenance of the customer’s voice and data enterprise network.
• Brief senior leadership daily with the status of the network.
• Coordinate with DISA for all circuit outages and upgrades.
• Utilize Solarwinds to monitor the customer’s environment and troubleshoot any alerts.
• Utilize Remedy to respond, update, and resolve change requests and trouble tickets.
• Utilize Cisco Telepresence to schedule and monitor customer teleconferences and VTCs.
• Assist the systems team with imaging all laptops and desktops that are used on the customer’s enterprise network.

Senior VoIP Engineer

Confidential – Culpeper, VA

• Responsible for the daily operations and maintenance of the customer’s voice network which contains redundant clusters located in geographically separate areas and multiple customer sites located across the country with minimal downtime.
• Researched, proposed, configured, installed, troubleshot, and maintained voice solutions for customer upgrades and new installs.
• Utilized OpManager to monitor the voice environment and troubleshoot any alerts.
• Utilized Remedy to respond, update, and resolve change requests and trouble tickets.

Network Operations Manager

Confidential – Fort Belvoir, VA

• Responsible for the daily operations and maintenance of a multi-million dollar enterprise comprised of 10 data, voice, and video networks of various classifications and over 2500 network devices at over 60 sites worldwide.
• Responsible for the planning, scheduling and coordination of a project to replace the customer’s legacy Avaya/Mitel PBXs with a Cisco Call Manager solution while minimizing downtime to the customer.
• Managed and provided direction to a team of 10 network engineers/analysts with varying degrees of experience that were located at multiple customer locations throughout the area.
• Managed a team of 3 network engineers that were responsible for designing and building new customer requirements.
• Monitored ticket queues using Altiris Service Desk to ensure that tickets were resolved in a timely manner and to the satisfaction of the customer.
• Created maintenance schedules that ensured the uptime of the customer’s networks.
• Administered a circuit database that captured endpoints, circuit information and contact information for all circuits.
• Assisted the security section with the certification and accreditation of each network by assisting with STIGs, POAMs, and remediation schedules.

Site Project Manager

Confidential – Fort Belvoir, VA

• Responsible for the daily operations of the site.
• Managed a staff of 8 engineers/analysts that were responsible for networks, systems, emerging technologies, and training.
• Acted as a liaison to the customer by assisting with project prioritization and problem solving.
• Collaborated with cross-functional teams to draft project schedules and plans as well as ensure that the designs met the needs of the customer.
• Served as the lead network engineer for the site and was responsible for the configuration, maintenance, troubleshooting, and monitoring of all of the customer’s networks.

Network Engineer

Confidential – Fort Belvoir, VA

• Designed and implemented numerous LAN, WAN, and voice solutions utilizing Cisco routers, switches, Cisco Unified Communications appliances, TACLANEs, etc
• Designed and implemented two Cisco Unified Communications Systems projects that replaced legacy Mitel PBXs which improved voice capability and reliability for over 2000 users.
• Utilized Cisco ONS 15454 to migrate TDM circuits to IP and provide high availability via a ring architecture.
• Utilized Fireberds and T-Berds to perform BER tests on circuits.
• Utilized Wireshark to perform packet captures to diagnose network isuues.
• Utilized GEM to remotely configure, maintain, and troubleshoot more than 50 TACLANE IP encryptors.
• Utilized Altiris Service Desk and Remedy to initiate, update, and resolve trouble tickets and change requests.
• Utilized Solarwinds to monitor 6 networks and approximately 1500 network devices.
• Utilized Visio to create network documentation.
• Supported junior engineers and analysts in technical troubleshooting and mentoring.

Network Security Analyst

Confidential – McLean, VA

• Worked as a member of the Treasury Department SOC that was responsible for monitoring the encryption devices on all Treasury Department circuits 24x7.
• Responsible for the configuration, installation, monitoring, and maintenance of Cylink and Racal encryption devices for the Treasury Department circuits.
• Utilized Remedy to initiate, update, and resolve trouble tickets for any encryption problems on the network.
• Responsible for the keying of all of the encryption devices as well as ensuring that the key destruction process was followed properly.

Network Installation Technician

Confidential – McLean, VA

• Responsible for the installation and troubleshooting of Treasury Department circuits during site stand-ups.
• Responsible for the installation of all associated network equipment which included CSU/DSUs, encryption devices, routers, switches, etc.
• Utilized Remedy to initiate, update, and resolve installation tickets.
• Utilized Visio to redline design drawings after each installation.

Automated Communications Computer System Repairer

Confidential

• Worked as a team member on the helpdesk and was responsible for the maintenance of workstations, servers, printers, etc.
• Worked as a team member on the network team and installed Ethernet and fiber optic cabling IAW NSTISSAM TEMPEST/2.95.
• Installed, configured, and maintained Cisco routers, Cisco switches, KIV-7s, CSU/DSUs, etc.
• Utilized Remedy to initiate, update, and resolve trouble tickets and change requests.
• Managed the Telecommunications Maintenance team which consisted of 6 military and 2 contractors.