SUMMARY

• Manage and assign work orders from our ticketing system (Track It) to other analyst and responsible for monitoring their work.
• Configure and administer Microsoft Deployment Toolkit 2010, 2012 and 2013 Server (MDT) for Microsoft Windows XP, 7, 8 and 8.1 deployment. MCSA MCSE
• Work on SCCM MDT Server to deploy Windows 7 and 8.
• Configure and administer an imaging/file server on Windows Server 2008 R2 and Sever 2012 R2.
• Responsible for the maintenance, troubleshooting and repair of more than 500 computers at off - site locations while still assisting with more than 1,000 computers at our main campus.
• I am also responsible for the support of our top executives (Division Managers, Directors and Chiefs).
• Pentax computers. (These computers are used for capturing video and audio of procedures).
• Define, research and address existing information technology challenges.
• Build and install new computers to meet our employee’s and customer’s needs.
• Repair and trouble shoot hardware and software issues.
• Oversee the network and file server stability and trouble shoot any issues that may occur. Server 2003.
• Administer Kaspersky Business Space Security which we used as our anti-virus security manager.

SKILLS

• Memory (Install, test, recommend amount and troubleshoot using various pieces of software or hardware)
• Print devices (Install local and network devices as well as troubleshooting and repair)
• Able to troubleshoot hardware issues on any model PC.
• CD and other hardware based data transfers and backup services.
• Power supplies (Recommend, install and troubleshoot)
• Video conference cameras and devices (Install, configure and troubleshoot) Lync exchange active directory cloud helpdesk
• Hands on training with CCNA and CCNP certified technicians multi-task organized prioritize
• Physically configured networks to work with a specified software structure.
• TCP/IP, Routing, General Network Troubleshooting

PROFESSIONAL EXPERIENCE

Confidential,  

Lead Senior Technical Support Analyst

• Manage and assign work orders from our ticketing system (Track It) to other analyst and responsible for monitoring their work.
• Configure and administer, 2012 and 2013 Server (MDT) for Microsoft Windows XP, 7, 8 and 8.1 deployment. 
• Work on SCCM MDT Server to deploy Windows 7 and 8.
• Configure and administer an imaging/file server on Windows Server 2008 R2 and Sever 2012 R2.
• Responsible for the maintenance, troubleshooting and repair of more than 500 computers at off-site locations while still assisting with more than 1,000 computers at our main campus.
• I am also responsible for the support of our top executives
• Define, research and address existing information technology challenges.
• Manage computer accounts in an active directory (AD) environment.
• Configure computers to work in a TCP-IP environment with an understanding of DHCP, DNS and WINS settings.
• Setup video conferencing using Polycom systems.
• Configure, troubleshoot and repair local and network printers including: Savin, Ricoh, Xerox, Dell, HP.
• Act as an informational resource and consultant to customers regarding computer related systems and software.
• Troubleshoot computer problems and determine whether the problems are hardware or software related.
• Plan migration of files, applications and settings from one system to another using User State Migration Tool (USMT) or manually.
• Coordinate office moves to new locations.
• Provide remote troubleshooting via Systems Management Server (SMS), System Center Configuration Manager 2007 - 2012 R2, Remote Desktop, Radmin,
• Proven ability at removing malicious software using various
• Configure portable devices to connect to wireless network, VPN and exchange email accounts.

Confidential,

IT Support Analyst

• Build and install new computers to meet our employee’s and customer’s needs.
• Repair and trouble shoot hardware and software issues.
• Oversee the network and file server stability and trouble shoot any issues that may occur. Server 2003.
• Administer Business Space Security which we used as our anti-virus security manager.
• Setup and maintain VPN connections using Check Point Safe Office Hardware.
• Create and maintain scheduled backups of user pc’s and servers using Symantec Backup Exec.
• Assist with the fabrication and customization of various products that we create for our customers.
• In charge of ordering, shipping and receiving of all products and equipment for customer orders and office needs.
• A variety of administrative duties: 
• Involved in the creation of user manuals for our products that we manufactured to be given to customers.

Physical Fitness Trainer

• Trained a powerlifting team to three straight World Championship Titles.
• Won 4 World Championship Titles,  Titles and 5 State Championship Titles in the sport of powerlifting.
• Holder of 12 world records, 4 national records and 14 state records in the sport of powerlifting.
• I have trained multiple individuals onto win multiple World Championship Titles and set World, Currently training 5 world champions in powerlifting and all of them hold world records.

Physical Fitness Trainer and Sales Representative

• Successfully trained employees in sales to increase sales by 200% over a 2 month period.
• Created a superior workplace by hiring employees that were more skilled and qualified.
• Educated employees in personal selling and marketing.
• Coached employees to enhance and advance their training techniques.