Network Support Technician Resume Gainesville, FL - Hire IT People

SUMMARY

Solutions - driven IT management professional with over 17 years of experience in IT project management, risk mitigation, IT business strategy, budget management, decision making. Currently pursuing Microsoft Certified Systems Engineer and Project Management Professional Certifications. Skilled in directing executive level information systems implementation and execution. Proven skills in executing well defined plans, and adhering to project schedules therefore ensuring effectiveness and compliance. High level of competency in providing technology based solutions for optimizing business performance, service level agreements, executive dashboards and resolving business issues

TECHNICAL SKILLS

Hardware: Servers, Routers, Switches, Hubs, Telephony Devices, PC’s (Dell, Gateway, Acer and HP), Macintosh, Servers, CD/DVD Burners, Audio/Visual Equipment, Network Printers, Hewlett-Packard (HP) Proliant Switches, Cisco Catalyst Switches, Wireless and Mobile Devices, CCTV Devices

Software: Active Directory, MS Exchange, MS Office Suites, Office365, Microsoft HyperV, MS SharePoint 2007 & 2010 , RDP, Network-Attached Storage (NAS), Storage Area Network (SAN), VMware, Remedy, MySQL, GroupWise, Conferencing Programs (i.e.- Polycom), PeopleSoft, Lotus Notes, Helpdesk Expert Automation Tool (HEAT), Symantec Antivirus, McAfee ePolicy Orchestrator (ePO), FrontPage, Dreamweaver, Adobe CS3, Ghost, Dameware, Virtual Network Computing (VNC), Firewalls, Blackberry Server, TrackIT,

PROFESSIONAL EXPERIENCE

Confideential,

Network Support Technician,

Gainesville, FL

Acted as Technical Support Technician for the University of Florida’s athletic department serving coaches and staff.
Effectively maintained network connectivity and ensured timely computer repair. Assisted with equipment disbursement and client training.
Efficiently built and upgraded computer systems to specification for use on Local Area Network (LAN).
Updated website through innovative ideas and/or technology.

Confideential,

IT Manager

Washington, DC

Coordinated with functional business areas and leaders to plan and implement migrations, deployments, and upgrades.
Ensured optimal performance of existing networks, workstation equipment, user applications, and databases.
Researched new technologies and evaluating future needs to ensure accurate capacity planning.
Directed development and implementation of new use, administration, and support policies/procedures.
Oversaw procurement of hardware, software, and requisite equipment while administering vendor contracts.
Reengineered school’s network leading to improved structure, performance, and security. Efficiently oversaw product configuration, testing, and deployment in a Server 2008/2003 environment.

Confideential,

IT Field Support Specialist,

Washington, DC

Served as the Washington DC area Field Support Specialist for an international educational management company servicing pre-school to grade 8 in a multiple campus as well as business office setting consisting of over 700 students and staff.
Responsible for overall territory management including related project management and administration of customer calls, timely completion and documentation of service line agreements into a tracking system, expense reports and weekly time reports. Also managed Fortigate and Barracuda Firewall solutions to improve network security and performance.
Administered installation, testing, upgrading and maintenance of components relating to network infrastructure.
Maintained company assets as per company guidelines.

Confideential,

IT Specialist,

Gainesville, FL

Provided helpdesk support for statewide department of the Institute of Food and Agricultural Sciences (IFAS) ensuring connectivity for over 6000 end-users in Active Directory.
Facilitated 60% phone and 40% desktop support for computer hardware/software configuration for the statewide university system. Ensured e-mail viability for clients utilizing MS Exchange and other platforms.
Promoted department to service a mobile/remote user support population.

We provide IT Staff Augmentation Services!

Network Support Technician Resume

Gainesville, FL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship