Network Engineer Resume
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Mason, OH
SUMMARY
- Leverage selling skills and knowledge of existing client base to build more business
- Write processes to be followed along with handoffs for onboarding
- Marketing of North America Delivery Center throughout Accenture globally
- Manage software engineers and database administrators
- Leader of Service Desk and ITIL implementation
- Executive briefings and Crisis Management
TECHNICAL SKILLS
- Lead by example to drive to company, people, and personal success
- Extensive operations management using ITIL methodologies
- Leading global, cross - cultural teams to deliver to contract specifications
- Understanding business needs to align them with technical disciplines
- Aligning contracts/agreements to delivery needs, manage vendor contracts/relationship
- Building and managing teams and client relationships
- New business development and upselling to current client base
PROFESSIONAL EXPERIENCE
Confidential, Mason, OHNetwork Engineer
- Design, build and support many intricate networks in General Electric’s highly-available, global core (application, www and local load balancing, layer 2 and 3 switches, routers, VPNappliances, firewalls, sniffing and troubleshooting of all layers of the OSI model, implementation and support of over 1000 T1, E1, DS3, OC3 and greater links worldwide, CSU/DSU support, PBX and voicemail, cabling, extensive infrastructure planning-patch panels, under floors, etc.)
- Project management using the Six Sigma ideology, methodologies and tools
- Security Council representative for network consultation, patching and physical building security for access badging and camera network
- Project Managed/trained addition of team in India
- Six Sigma Project Manager for core network device inventory, network device labeling and tracking system, network management, syslogging, monitoring and reporting, help desk software queue and ticketing strategy
- Design, implementation and support of high-level business continuity/disaster recovery plans
- Development of new server/redeploy/de-install server flowsheet for team in 1600+ server, >100,000 sq. ft. raised floor environment
- Design and implement multiple DMZ +/or web hosting infrastructures
- Writing of standards and documentation deliverables
Confidential, Cincinnati, OH
Business Development Manager
- Leverage selling skills and knowledge of existing client base to build more business
- Write processes to be followed along with handoffs for onboarding
- Marketing of North America Delivery Center throughout Accenture globally
- Compose tools and own pipeline
- Rewarded for key management of business development
Business Development Manager
- Account Management
- Instrumental in achieving Cisco Gold partner status
- Cisco relationship management
- Marketing-updated all marketing collateral, editor of newsletter
- Certified Cisco Services Expert-SmartNet services for Cisco Hardware
Database Operations Manager
- Manage software engineers and database administrators
- Leader of Service Desk and ITIL implementation
- Executive briefings and Crisis Management
- Leadership for software development lifecycle (SDLC) that is responsible for deployment and support of patches and releases of software
Confidential, Mason, OH
Network Operations Manager
- Structured team functionality for better success
- Escalation manager for high severity issues
- Managed design and replacement of network core
- Managed design and implementation to re-cabling entire data center
- Implemented new change control procedures following ITIL guidelines
- Technical escalation for lower level engineers