SUMMARY

 Obtain a competitive technical position that leverages my experiences and abilities to anticipate and facilitate the objectives of the company in a highly proficient manner.

SKILLS

Java, COBOL, C++, C#, ASP.NET Visual Basic, HTML, Code Warrior, and SQL

WORK EXPERIENCE

 Network Admin Specialist

• Create & enforce IS policies for Operating Systems
• Implement & monitor customer IA policies (DSS/ODAA Baseline Standards/DISA STIGS
• Technical Documentation- Configuration Management, security processes, System Security plans
• Asset Sanitization/Disposal
• Provide Technical Guidance to programs
• Monitor system posture & risk level
• Support certification & Accreditation requirements for program life cycle - from system proposal to system disestablishment
• Data Transfers - Approve and execute
• Data Spills- response, communication, equipment handling, cleanup management details, internal communication, customer coordination
• Media Management - approvals, tracking, storage, disposal
• Weekly computer Audits
• Annual System Review - Risk assessment 
• Antivirus Updates (DAT Files)
• Critical System Patching (customer IAVA responses)
• System Security Plans- draft, review, update/maintain records
• Manage/Coordinate Network Updates & Maintenance 
• Software Requests - approvals, documentation, coordination with user & System Admin
• Disaster Recovery – documentation/update 
• Information Security requirement planning
• Customer meetings- Program Reviews
• Communication with or Designated Accrediting/Approving Authority (DAA) 
• ISSO Related Training as required by customer
• User hands-on training for IS
• Facility Manager for Classified & Unclassified VTC
• Act as POC for day-to-day technical support for closed and non-closed computing facilities including applications, engineering applications, account creation, password resets, initial diagnostics and resolve technical issues
• Identify, analyze and provide new hardware needs.
• Provide hardware /software support and integration for department level projects. Meet with project managers to understand project scope and priorities.
• Identify and procure required hardware/software.
• Independently build and support multipurpose Windows & Linux based client systems with standard desktop software.
• Provide technical support for unclassified computing facilities including management of department level servers and workstations.
• Support existing hardware and identification of new hardware needs
• Track equipment, coordinate rebuilds with IT dept., assist local and remote users with laptop reservations. 
• Support printers and copiers in department printing facilities and closed areas. 
• Setup, Configure and Manage VMware and Zero Clients for closed technical facilities.

 Technical Support Specialist

• Provides technical assistance and training to system users
• Responds to user requests for assistance by phone and in person
• Staffs the AAAS Help Desk and tracks the progress and resolution of technology issues
• Installs and modifies personal computer and Macintosh hardware and software
• Assists in the administration of Windows Active Directory, the Help Desk application, disk space, users, groups and server hardware
• Provides support for office email system and provides first-line support for AAAS software applications
• Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes Installs and configures peripheral equipment such as monitors, keyboards, printers and disk drives
• Loads and configures software such as operating systems, environments and applications Assists in recommending hardware and software purchases and testing applications in order to assess usefulness and appropriateness
• Provides technical support for telecommunications system including installing equipment, performing diagnostic checks, network analysis, documentation and end-user training
• Prepares and presents training sessions to educate staff on technology issues, procedures and applications

 IT Specialist

• Provided technical desktop and remote support to 30-400 users in a Microsoft and MAC environment.
• Built and maintained relationships with vendors and served as main contact for all IT matters.
• Set up, configured, and repaired all mobile devices including IPhone, I Pad, Blackberry, mobile hotspots.
• Communicated regularly with users, maintained computer systems, tested and implemented new solutions, evaluated resolutions for ways to prevent future problems, placed follow-up calls to users about ongoing issues.
• Answered questions and resolved computer software and hardware problems for end-user.
• Supported web design, site administration, network and system administration.
• Installed and maintained security systems on equipment.
• Performed project tasks for risk assessments and updated company internal infrastructure.

 Help Desk Analyst

• Supported 500-1000 users of all across the country.
• Developed and maintained SOPs for help desk support. Received and recorded all trouble tickets calls into Help Desk database.
• Installed and configured desktop software remotely. Recorded all incoming support calls and e-mails into the HEAT tracking for issue tracking and reporting purposes. Followed procedures for problem escalation/prioritization.
• Established and managed user accounts. Resolved routine technical problems for software, computers, networks and/or telephones utilizing standard troubleshooting methods.
• Provided instructions and assistance to end-users in the use of information technology systems and processes for commonly used systems.
• Recorded service requests and assisted users in the resolution of the request or transferred the request to the appropriate person. Performed system configuration, installation, and quality assurance, transport, deliver and retrieve equipment as assigned.
• Ran various reports on IT performance, usage or capacity. Respond to incidents and requests after normal business hours.