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Network Admin Resume

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Horsham, PennsylvaniA

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SUMMARY

  • I possess a robust and thorough troubleshooting skill set, along with a determination to resolve any issue that comes my way.
  • I work great as a member of a team and also independently.
  • I am very adaptable and enjoy helping others by providing them with knowledge on how to use a piece of hardware, tips and tricks for the latest operating system, or utilizing software.
  • I ensure all my end users are aware of the status of each of their requests or issues by staying in constant communication.
  • I am proficient in explaining highly technical scenarios into non - technical terms to my customers.
  • I also posess excellent leadership values, including honesty, the ability to delegate, a sense of humor, commitment, confidence, a positive attitude, and the ability to inspire.

TECHNICAL SKILLS

  • PC, Mac, iPhone, iPad, Windows-Based Servers, Wireless Routers, Smart TV’s, Printers, Copiers, Scanners, Android Devices (phones and tables), Hubs, Switches, Projectors, Patch Panels, Video Conferencing, and VoIP Phones.Software
  • Microsoft OS - Windows 95, 98, 2000, XP, Vista, 7, 8, Server 2003 and Server 2008.
  • Apple OS - Mac OS X Snow Leopard and Lion
  • Mobile OS - Android and iOS
  • Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, Publisher, Visio
  • Miscellaneous - Numara Track-It, DameWare MiniRemote, McAfee Enterprise, Symantec Endpoint Protection, Oracle VM VirtualBox, SAP GUI, Service-Now, Altiris Deployment Console, TeamViewer, Internet Explorer, Mozilla FireFox, Google Chrome, VMware vSphere, and Active Directory.

PROFESSIONAL EXPERIENCE

Confidential

Network Admin, Horsham, Pennsylvania

  • Interacting/Troubleshooting desktops, laptops, peripherals, and smartphones on a daily basis via onsite, remote, and phone.
  • Creating and deploying laptops, desktops, and VM’s to users across the enterprise.
  • Deploying Software through the Altiris Deployment Console.
  • Interacting with executive staff, senior vice presidents, various administrative assistants, and other VIP’s onsite, through phone, and remotely on a daily basis to ensure hardware/software is working correctly and addressing any issues or concerns accordingly.
  • Assist with various projects across the enterprise, including traveling to remote sites to setup new clients and initiatives.
  • Creating and processing purchase orders to vendors for various hardware and software purchases.
  • Directing and providing leadership to a staff of 15 local and remote technicians across North America.
  • Providing tutorials to end users on software and hardware.
  • Creating and documenting training materials for various troubleshooting or hardware/software installations to be distributed amongst the enterprise.
  • Working on tickets through an ITIL based work order system (Service-Now).
  • Working on tickets through with a work order system (Track-It).
  • Providing onsite, phone, and remote support to end users across the enterprise.
  • Creating and preparing operating system images for mass deployment across the enterprise.
  • Regular use of Active Directory, including creating new/unlocking/disabling accounts, password resets, adding/removing security groups, and moving objects into various Object Units.
  • District Mobile EasyTech for Greater Philadelphia Area (2007 - 2011)
  • Providing tier three technical support to 13 different retail stores in the Greater Philadelphia Area.
  • Responsible for training, technical support, and promoting IT sales for 13 different retail stores in the Greater Philadelphia Area.
  • Assisting with interviewing candidates for in store technical roles and passing along recommendations to management.
  • Setting up and troubleshooting networks, wireless networks, servers, and various other PC peripherals.
  • Working on tickets through a web-based, proprietary work order system.
  • Providing onsite tutorials for customers with new hardware/software.
  • Traveling onsite to customer’s homes and small to medium sized businesses to perform various computer hardware/software/peripheral related repairs, installs, and configurations.
  • Traveling to various retail stores in the Greater Philadelphia Area to ensure new policies and procedures are understood and providing any necessary
  • Retail Store EasyTech (In-store technician) (2003 - 2007)
  • Setting up and troubleshooting PCs on a daily basis.
  • Performing PC troubleshooting, repairs, and configurations.
  • Interacting with customers to find a PC solution that works best for them (repair or purchase replacement).
  • Providing in-store tutorials for customers.
  • Working on tickets through a web-based, proprietary work order system.

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