Network Administration Support/tech Support Resume
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Winter Park, Fl
SUMMARY
- Superior experience in installing, integrating and maintaining LAN/WAN
- Sound knowledge of TCP/IP, Ethernet, LAN/WAN, Active Directory, DHCP, WINS, MS Windows 2003/2000/XP, MS Server 2003/2000, MS Office 2003/2000/XP, Exchange, Citrix, VMware, VPN, Ghost, Veritas/Symantec, Switches and Routers
- Proficient in diagnostics, installation and maintenance on PCs, laptops, tablets, printers, A/V, and related computing devices including upgrades, optimizations and general support
- Excellent software installation, maintenance and problem resolution
- Proven problem identification, research, analysis and solution skills
- Efficiency in supporting multiple employees within a diverse technology environment and end user community
- Exceptional verbal and written communication skills, including sensitive supervision, guidance and mentoring
- Expert work ethics with concentration on security policies and procedures
- Outstanding organizational abilities with a focus on detail and project management
- Experienced under a demanding production environment with a good sense of professional humor
TECHNICAL SKILLS
TCP/IP, Ethernet, LAN/WAN, Active Directory, DHCP, WINS, MS Windows 2003/2000/XP, MS Server 2003/2000, MS Office 2003/2000/XP, Exchange, Citrix, VMware, VPN, Ghost, Veritas/SymantecPROFESSIONAL EXPERIENCE
Confidential, Winter Park, FLNetwork Administration Support/Tech Support
- Network configuration, administration and support
- Client/Server administration support and maintenance
- Peer - to-Peer administration support and maintenance
- User profile and accounts support and maintenance
- Backup operation installation and maintenance
- Testing, maintenance and troubleshooting of LAN/WAN environments
- Router configuration
- Patch Panel, Hub, Distribution Rack, LAN and WAN full installation, maintenance and troubleshooting
- Operating System installation, ghosting, maintenance and troubleshooting
- Program installation, maintenance and troubleshooting
- Help Desk administration support
- Software and hardware installation, maintenance and troubleshooting
- Hardware and software diagnosis and repair
- Installation, maintenance and troubleshooting of peripherals
Network Support Specialist
- Answer questions, diagnose, troubleshoot and resolve issues for all software, hardware, peripherals and network environments
- Upgrade, configure, deploy and maintain all new and old hardware and software
- Support for multi-site connectivity, IP phone systems and remote connectivity
- Manage user accounts, permissions, email, anti-virus and anti-spam
- Recognize and respond to priority issues
- Administration of network and local printers
- Research issues, analyze and find solutions to all software and hardware problems
- Work with higher level management for diagnosing, troubleshooting and resolving LAN/WAN connectivity issues
Network Support Specialist
- Diagnose, troubleshoot and resolve issues for all software, hardware, peripherals and Wifi connectivity issues
- Build, upgrade, configure, integrate, install and maintain all desktop devices, printers and network environments
- Track and document all network hardware and software changes
- Assist in administration and management of servers, user accounts and permissions, including group setup and password manipulation
- Administration of network and local printers
- Record, document and report the need for new equipment and supplies
- Recognize and respond to priority issues
- Cable ceiling and classrooms for projectors, Wifi and classroom eBoards
- Answer questions and continually help, guide and mentor students, teachers, and colleagues about new software and hardware
- Distribute tablets, projectors, laptops, cameras and other equipment to teachers and students as needed and assist them with wireless connectivity
- Update school and email website calendar and pictures
- Edit, update, and post weekly newsletter each week
- Plan, support and deploy network and computing infrastructure
- Re-image, ghost, move and deploy all computers, laptops and tablets each school year
Computer Technician/Scheduler
- Computer and printer installation
- Workstation, modem, router and software troubleshooting, diagnosis and repair
- Schedule patients, answer phones, process and verify insurance information to enter and update patient demographics into database
- Maintain confidential records and files
- Accounts receivable
- Complete payment contracts and administration
Technical Analyst
- Diagnose, troubleshoot and resolve issues relating to all software and hardware, including mainframe accessibility, Intranet websites and remote issues
- Research issues, analyze, and find solutions to all software and hardware problems, including 3rd party software issues
- Recognize and respond to priority severity issues and ensure they get addressed in a timely manner
- Password manipulation with a focus on security policies
- Work with internal 2nd and 3rd level groups for diagnosing, troubleshooting and resolving LAN/WAN connectivity issues
- Answer questions, diagnose, and resolve problems relating to all PC hardware, software, and network environments
- Direct unresolved issues to the appropriate internal 2nd or 3rd level group
- Provide employees with ongoing general support of new and existing systems and software
- Document all issues clearly and precisely
- Document new resolutions found for any software or hardware problem and submit information to be shared with other analysts via web boards