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Network Administration Support/tech Support Resume

3.00/5 (Submit Your Rating)

Winter Park, Fl

SUMMARY

  • Superior experience in installing, integrating and maintaining LAN/WAN
  • Sound knowledge of TCP/IP, Ethernet, LAN/WAN, Active Directory, DHCP, WINS, MS Windows 2003/2000/XP, MS Server 2003/2000, MS Office 2003/2000/XP, Exchange, Citrix, VMware, VPN, Ghost, Veritas/Symantec, Switches and Routers
  • Proficient in diagnostics, installation and maintenance on PCs, laptops, tablets, printers, A/V, and related computing devices including upgrades, optimizations and general support
  • Excellent software installation, maintenance and problem resolution
  • Proven problem identification, research, analysis and solution skills
  • Efficiency in supporting multiple employees within a diverse technology environment and end user community
  • Exceptional verbal and written communication skills, including sensitive supervision, guidance and mentoring
  • Expert work ethics with concentration on security policies and procedures
  • Outstanding organizational abilities with a focus on detail and project management
  • Experienced under a demanding production environment with a good sense of professional humor

TECHNICAL SKILLS

TCP/IP, Ethernet, LAN/WAN, Active Directory, DHCP, WINS, MS Windows 2003/2000/XP, MS Server 2003/2000, MS Office 2003/2000/XP, Exchange, Citrix, VMware, VPN, Ghost, Veritas/Symantec

PROFESSIONAL EXPERIENCE

Confidential, Winter Park, FL 

Network Administration Support/Tech Support

  • Network configuration, administration and support
  • Client/Server administration support and maintenance
  • Peer - to-Peer administration support and maintenance
  • User profile and accounts support and maintenance
  • Backup operation installation and maintenance
  • Testing, maintenance and troubleshooting of LAN/WAN environments
  • Router configuration
  • Patch Panel, Hub, Distribution Rack, LAN and WAN full installation, maintenance and troubleshooting
  • Operating System installation, ghosting, maintenance and troubleshooting
  • Program installation, maintenance and troubleshooting
  • Help Desk administration support
  • Software and hardware installation, maintenance and troubleshooting
  • Hardware and software diagnosis and repair
  • Installation, maintenance and troubleshooting of peripherals
Confidential,Timonium, MD 

Network Support Specialist

  • Answer questions, diagnose, troubleshoot and resolve issues for all software, hardware, peripherals and network environments
  • Upgrade, configure, deploy and maintain all new and old hardware and software
  • Support for multi-site connectivity, IP phone systems and remote connectivity
  • Manage user accounts, permissions, email, anti-virus and anti-spam
  • Recognize and respond to priority issues
  • Administration of network and local printers
  • Research issues, analyze and find solutions to all software and hardware problems
  • Work with higher level management for diagnosing, troubleshooting and resolving LAN/WAN connectivity issues
Confidential,Baltimore, MD

Network Support Specialist

  • Diagnose, troubleshoot and resolve issues for all software, hardware, peripherals and Wifi connectivity issues
  • Build, upgrade, configure, integrate, install and maintain all desktop devices, printers and network environments
  • Track and document all network hardware and software changes
  • Assist in administration and management of servers, user accounts and permissions, including group setup and password manipulation
  • Administration of network and local printers
  • Record, document and report the need for new equipment and supplies
  • Recognize and respond to priority issues
  • Cable ceiling and classrooms for projectors, Wifi and classroom eBoards
  • Answer questions and continually help, guide and mentor students, teachers, and colleagues about new software and hardware
  • Distribute tablets, projectors, laptops, cameras and other equipment to teachers and students as needed and assist them with wireless connectivity
  • Update school and email website calendar and pictures
  • Edit, update, and post weekly newsletter each week
  • Plan, support and deploy network and computing infrastructure
  • Re-image, ghost, move and deploy all computers, laptops and tablets each school year
Confidential, Baltimore, MD

Computer Technician/Scheduler 

  • Computer and printer installation
  • Workstation, modem, router and software troubleshooting, diagnosis and repair
  • Schedule patients, answer phones, process and verify insurance information to enter and update patient demographics into database
  • Maintain confidential records and files
  • Accounts receivable
  • Complete payment contracts and administration
Confidential,Orlando, FL 

Technical Analyst

  • Diagnose, troubleshoot and resolve issues relating to all software and hardware, including mainframe accessibility, Intranet websites and remote issues
  • Research issues, analyze, and find solutions to all software and hardware problems, including 3rd party software issues
  • Recognize and respond to priority severity issues and ensure they get addressed in a timely manner
  • Password manipulation with a focus on security policies
  • Work with internal 2nd and 3rd level groups for diagnosing, troubleshooting and resolving LAN/WAN connectivity issues
  • Answer questions, diagnose, and resolve problems relating to all PC hardware, software, and network environments
  • Direct unresolved issues to the appropriate internal 2nd or 3rd level group
  • Provide employees with ongoing general support of new and existing systems and software
  • Document all issues clearly and precisely
  • Document new resolutions found for any software or hardware problem and submit information to be shared with other analysts via web boards

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