Network Administrator/Help Desk Tech Resume

SUMMARY

Successful IT technician with more than 12 years of experience
Successful Enterprise Account Executive with 8 years experience
Expert at Network trouble shooting with over12 years
Expert at implementing new policies and upgrading clients with new Hardware and software.
Skilled in setting up Windows environments: Peer to Peer work groups, server client mail.
Troubleshooting Internet and server maintenance utilities.
Expert in installation of new hardware and other network devices on new or existing networks.
Extensive experience in new implementation projects.
Expert at Analyzing Network Architecture
Expert in dealing with Problem and difficult Clients

TECHNICAL SKILLS

Software: Windows XP, Vista,Windows7,windows 8 Remedy 7, Magic, Sales force, BMC Express

Active Directory, Oracle,: Microsoft Office2003,2007.2010 Windows Server 2003/2008r2 /2012/Enterprise GroupWise, Admin, Exchange, ghost server Net Monitor, Wire shark, telnet, Putty Pollex Video conference, Go to - meeting WebEx

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator/Help Desk Tech

Setup peer to peer network and maintained desktops, printers, fax machine etc, confidential using Windows XP and Windows 2003 Server From the workstations to the servers, troubleshot problems such as Applications running over the network and Server crashes
Provides local and remote support to LAN/WAN users, performed troubleshooting, diagnostics and evaluations to determine best solutions and alternatives
Maintain and manage Active directory (Add and remove users and machines

Confidential

Help Desk / Desktop support

Trouble Shoot Network and workstation Issues( Tear 1 and Tear 2)
Integrated 2000 Nortel employees from all over the world
Authenticated new user accounts to Domain
Created email address
Created Entrust Certificates
Used Webex to remote in and solve user problems
Activated users accounts on Bes (Blackberry Enterprise Server)
Assisted in integration of over 4000 Nortel employees into Ciena
Department of Transportation / Perot Systems
Help Desk / Desktop support
Support over 4000 users
Phone support for network, windows XP, MS office and remote access problems
Use of remedy for all incidents
Use Active directory for password reset, info update and Group changes
Use Safe-boot for Laptop Security
Use SMS for remote Access to Clients systems
Map Clients to Network Drives and Print servers

Confidential

Enterprise Technical Support Sr. Analyst

Investigate and resolve issues reported by customers related to Dell Backup software typically done over email, remote sessions and phone
Helped Enterprise clients restore Exchange, SQL, Domain Controllers
Helped Enterprise clients with Granular restores of Whole Exchange or SQL Data stores or singular profile restores
Helped Enterprise clients with Specking out the proper hard ware and configurations to Run the back-up software correctly
Resolve issue by Analyzing windows logs, application logs and using network monitoring tools such as wire shark, Network monitor, Telnet, and many others
Recognizes inconsistencies in data as a result of Hardware issuers Hardware issues or Operating System errors
Work directly with development to resolve unusual or unique problems.
Present problem analysis and recommendations solutions in a creative and logical manner to enterprise level clients
Create new procedures and processes to drive desired results( helping clients institute and deploy Power Shell scrip’s and hardware configurations and upgrades )
Identifies opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels
Work or operational and project objectives determined by client needs or development

Confidential, Herndon VA

Business Development Manager /Sales Manager

Develop solid business sales programs to expand client base
Procure new networking partners to expand client base
Negotiated networking partners compensation programs
Drive Business in current markets and create relationships with client companies
Developed marketing strategies for networking partners and c - level executives
Developed and managed Account Executives and support staff

Confidential, Arlington VA

Senior Account Executive

Procure new clients and develop up selling strategies for current client base
Sold point to point T1,T3 and DSL circuits
Developed nationwide marketing network of computer and telecom integrators
Sold Cisco and Netopia Routers and software

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