SUMMARY

• Worked with Remote Desktop, Bombgar and LabTech remote desktop sessions
• Also found and resolved malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance (problem tickets).
• I also ensured SLAs for responding and resolving customer requests are met
• Resolved and troubleshot Confidential Office Suite applications

TECHNICIAL SKILLS

• Windows 8.1, 7, XP, Enterprise, Vista,
• DNS, DHCP TCP/IP, Configuration HyperV, Network Printers
• LAN/WAN, VPN, Cabling, Firewalls,, Routers, Network,
• Installations Cat5, Cats6, Multimode Fiber Cable, RJ11,RJ45, Plenum Cable, Coaxial Cable(BNC), Cable tools(Crimper, ECT..)
• Restore Data, System Recovery
• Windows Server 2008, 2012, 2012r2
• Remote Desktop, Bombgar, Labtech WEBex
• Imaging, Application Installation.

PROFESSIONAL EXPERIENCE

Junior Network Admin

• Configured Domain Controllers
• Worked with Window’s Server 2012R2
• Worked with HV and configured virtual environments
• Worked with Active Directory
• Established domain trusts
• Worked with Windows 8.1
• Assisted with Sonicwall nodes and assisted in configuring VPN’s
• Configured Confidential Exchange Server 2013
• Setup mailbox permissions in 365
• Created shared mail boxes and DL
• Worked with Active Directory, assigned roles, OU’s and, GPO’s
• Worked with Remote Desktop, Bombgar and LabTech remote desktop sessions
• Also found and resolved malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance (problem tickets).
• I also ensured SLAs for responding and resolving customer requests are met
• Resolved and troubleshot Confidential Office Suite applications
• Confidential for business
• Added/ Created/ Synced user accounts to 365
• Updated GPO’s in active directory
• Moved accounts to different OU’s in active directory
• Moved different computers to different OU’s in active directory
• Enable and added users and computers to the domain in active directory
• Office 365 (integrated sharpoint also to office 365)
• Confidential, Confidential
• Used a computer diagnosed tool such as Rapid Tools
• Setup WAP’s
• Troubleshot 365 as you would the regular client base version

Confidential

user/phone /desk side/ system admin support/ email support/mobile device support

• Working with 365 and troubleshooting office pro plus 2013/2016
• Answering user inquiries regarding computer software or hardware operation to resolve problems
• Providing technical support for e - mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
• Configuring users Andriod/IO’s mobile devices with Confidential
• Configuring mail settings along with browser issues such as extensions and flash plugin’s
• Using WEBex remote software
• Enabling and added users and computers to the domain as well as accounts
• Working with Remedy Force hosted ticketing software
• Working with Confidential

user/phone /remote support/ system admin support/ email support/mobile device support

• Common AD tasks (deletion/permissions/locking/unlocking/ password resets/and moving user accounts in the proper OU’s and security groups
• Worked with Zendesk ticketing system
• Answered user inquiries regarding computer software or hardware operation to resolve problems
• Provided technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
• Worked with 365 and troubleshooting office pro plus 2013/2016
• Configured exchange admin mailbox delegations, mail flow, and adding/removing users from DL’s
• Configured users Andriod/IO’s mobile devices with Confidential
• Configured Proxy settings and mail settings along with browser issues such as extensions and flash plugin’s
• Worked with GOTOASSIST remote desktop tool

user/phone /remote support/ system admin support/ email support/mobile device support

• Created user accounts in both Active Directory and Hosted Exchange Mail Servers. 
• Worked with Connect Wise ticketing systems
• Answering user inquiries regarding computer software or hardware operation to resolve problems
• Provide technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
• Collaborate with IT team to resolve security weaknesses following system audits and risk assessments
• Used Appriver and added user alias managed 365 licensees and spam filters in the hosted application its self
• Working with Citrix VPN
• Assisting with managing/ creating KB’s and SOP’s

 user/customers/phone, deskside, remote support, email, and walk in support

• Worked with Confidential Ticket SMS systems
• Installed software/hardware and uninstalling it
• Used RDP, Remote Assistance, and WEBex remote software
• Used Adaxes a third party active directory
• Phone support, and Deskside troubleshooting
• Walk in and email support
• Assisted with managing KB’s and SOP’s
• Creating, assigning, and resolving Confidential Tickets
• Troubleshot Citrix VPN issues
• Troubleshot Micros, People Soft and, POS application issue
• Reversed Tethering with mobile devices
• Tethered mobile devices
• Confidential, Confidential, Blackberry
• Imaged PC’s and Laptops and shipping them
• Mapped Network Drives
• Mobile support
• Rest Phones
• Added them to our wifi
• Setup/ Synced our organization email account
• Configured phone settings for the organization usage
• Added PC’s on the domain
• Added File and mailboxes permissions in Adaxes
• Created shared mailboxes and DL
• Configuring Proxy settings and mail settings
• Troubleshot and installed Confidential Office Suite applications
• Installed and trouble shoot CISCO VOIP phones
• Worked With Genesis (GAG)
• OWA
• Added/ Created/ Synced user accounts to OWA
• Active Directory
• Updated GPO’s
• Moved accounts to different OU’s
• Moved different computers to different OU’s
• Enable and added users and computers to the domain

 user/customers/phone, deskside support

• Worked with team members to develop and maintain internal knowledge base.
• Worked with basic Active Directory functions such as user accounts, password resets
• Imaged hard drives using the ImageX application.
• Installed and configured various internal hardware components.
• Diagnosed and resolved hardware and software issues.
• Worked with SMS forums, researching Technet and Knowledge Bases.
• Resolved and troubleshot Confidential Office Suite applications
• Implemented the Total Contact Ownership (TCO) and first call resolution protocol.
• Earned commendations for teamwork, flexibility and work excellence in providing IT support to my classmates and faculty.
• Worked with and configured and troubleshooting VPNs.
• Worked with the Spice Works Help Desk ticketing system
• Tutored high school students on IT basics
• Confidential for business
• Office 365
• Added/ Created/ Synced user accounts to 365
• Updated GPO’s in active directory
• Moved accounts to different OU’s in active directory
• Moved different computers to different OU’s in active directory
• Enable and added users and computers to the domain in active directory
• Confidential, Confidential
• Troubleshot 365 as you would the regular client base version