Director of New Technology Resume Philadelphia, PA - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Director of New Technology

Responsibilities:

Installation and configuration of IPCC Express 5.0.2 (skills, resources, queues, scripts, applications, triggers).
Upgraded Call manager from 4.05 to 6.1.2, Upgraded IPCC from 4 to 5.
Upgraded Confidential from 4.x to 5.0.1. Maintain call handlers and subscribers.
I am able to handle day to day operation of the two Cisco clusters.
I am familiar with CUCM 7.1 and 9.1.X and have working knowledge of Confidential Connection 8.1.
I am Familiar with backup and restore procedures from command line interface.
I have, Knowledge of Jabber or WebEx Connection, IM and presence is a plus.
I have, Experience with Cisco Emergency Responder 8.1 plus cisco 9.1.3 open source versions of telepresence
I am an Experienced with CCVP & Routing and Switching and CIT expert
Implemented QOS to improve call quality and SRST for survivability.
Performed Cisco Conference Connection server installs and troubleshooting.
CUAE, Beacon Office, and Emergency Advisor server implementation.
Improved client satisfaction by troubleshooting and resolving VOIP issues from past implementations which consisted of various versions

Call manager

Confidential,Philadelphia, PA

Responsibilities:

Over 5000+ users at over 100+ sites migrated from three CCM 3.3 clusters to one 4.1.3 cluster.
Used BAT tool to import/export users and phones. Created BAT macro to automate conversion from 3.3 to 4.1.3 formats.
Troubleshot and solved customer ticket requests such as dialing/routing issues, name/extensions changes, voicemail password resets, and CCMuser issues.
Integrated gateways with new cluster.
Created network diagrams which showed gateways, phones, call flow and network connectivity to other sites.
Setup 55+ branches with T1 PRIs and 7970 phones using CCM 4.1.3.
Troubleshot T1 PRI issues.
Setup site specific info in CCM.
Used BAT to insert phones/users and to update lines.
Configured router (2811) and switches (3560) with relevant dial - peers and SRST to IndyMac standards.
Perform basic MACD (Telecom moves, additions, changes & disconnects) work on the switch, e.g. password resets, provisioning/de-provisioning phones.
Support end users post migration in corporate headquarters and other locations.

Confidential, Mount, New Jersey

IT Specialist

Responsibilities:

Confidential

Instructor Systems Specialist

Responsibilities:

Maintain 26 workstations, 2 servers and T1
Build new PCs and provide repair services to walk in customers
Deliver PC and network support to businesses and corporations. This includes services such as spyware removal, virus removal, OS repair and patching, cloning hard drives, driver installation, application repair, network cable drops, network setup including file/printer sharing and active directory management, hardware and software upgrades, 2000/2003 server management, firewall management, and website development.

Confidential

Owner

Responsibilities:

Provide small to medium sized businesses new computer systems, parts and accessories. Contracted for services such as problem diagnosis and resolution, hardware/software repairs and upgrades, and software services such as website development and custom software builds.
Build networks for corporations which include wall cabling, router and switch installation, file/printer sharing, and wireless 802.11b/g

Stack Buildand Release Engineering

Confidential, Horsham, PA

Responsibilities:

My responsibility was to install, develop, and administer WebSphere
Commerce Edition, Service Provider Edition on the NT and Solaris platforms. WCS SPE provides a facility for small merchants to host their products in their online store.
Coded utilities in Net. Data: Change passwords. Lock stores.
DE provision stores. Authenticate users.
Coded utilities in Perl: Report status of various WebSphere processes.
Remove stores from WebSphere.
Tweaked SPE templates to provide custom functionality such as multiple stores by a merchant, create store options, maintain store options.