TECHNOLOGY PROFESSIONAL:
Network/Technical support Engineer experienced in providing Network System support, file server installations, troubleshooting and technical consulting for multiple networks in an intensive networked environment

TECHNICAL SKILLS

Technical Expertise: Well sounding in window platform, Dos, client tools, familiar with Netware , DHCP, Active Directory, LAN/WAN, TCP/IP, VPN, POP3, ATM, UDP, IP Subnetting, TCP, IPX/SPX, CHAP, PAP, SMTP, Network Installation, LAN and WAN technologies (Ethernet, GigabitEthernet, L2/L3/L4 Switching, Frame Relay, ISDN, etc.), Cisco firewalls, Knowledge of OSI model from layer 1 to layer 7,FIX connectivity and Bloomberg, Microsoft Word, Excel and PowerPoint. Ticket management (Remedy and Magic), Managed VoIP Solutions, VoIP Phone Systems - Configuration / Installation / Support, supporting VOIP network in a Cisco centric Network, Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x, Thorough understanding of WLAN security and network management
Operating System/Server: Microsoft NT/2000/2003/XP/Vista and window 7 professional
Remote Control Software: Citrix, Remote Desktop connection
Operating Systems: Microsoft NT/2000/2003/XP/Vista and window 7 professional
Hardware and Applications: All major server platforms

TECHNICAL EXPERTISE

PROJECTS:

Confidential
Network Specialist
Current Project

Roles and Responsibilities

• Installed new Lexmark Laser printer
• Join it to the network
• installation of PCs during a large PC refresh
• Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
• supporting VOIP network in a Cisco centric Network
• maintain servers, hardware, and software on Windows platform
• installs and configure software, build new servers, network monitoring, migrate data
• windows account Creation.
• add user account and give priority

Confidential
Network Support
Aug 2010 - Dec 2010

Roles and Responsibilities

• Provide Desktop Support services to the OPM IT user community.
• Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk.
• maintain servers, hardware, and software on Windows platform
• installs and configure software, build new servers, network monitoring, migrate data
• windows account Creation.
• add user account and give priority.
• Create Remedy tickets for incidents and requests that are received by the user community while working on the floor.
• Schedule resolution times with customers prior to resolving incidents and requests remotely utilizing LANDesk or by desktop visits.
• Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available.
• Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, Blackberry, Citrix, VPN.
• Deploy hardware and software to fulfill user requests.
• Escalate tickets to Tier 3 Technicians in the event that an incident or request cannot be resolved at the Tier 2 level.
• Troubleshoot and resolve user incidents and requests dealing with OPM owned hardware and peripherals.
• Ensure all Asset Management information is passed to the Asset Management Team to ensure accurate information is recorded in Remedy Asset Management
• Answer phone calls when directed by the Tier II Lead Manager during peak hours and when call volumes are high.
• Routing protocols such as OSPF, BGP, and using static routes.
• Supporting LAN and WAN networks

Confidential
New York, NY
Desktop Support Engineer
Jan 2008-Aug 2010

Roles and Responsibilties

• AD Migration Project that resulted in migrating Novell GroupWise users to MS Office Outlook users using VB Scripts and MS Exchange Server.
• Troubleshoot, documented and resolved all technical issues pertaining to MS Windows 2000, XP, Office 2000, 2003, Network Connectivity, and hardware related issues.
• Setup and configuration of handheld devices (e.g Blackberry / iOS/Palm/Andriod) outlook email in enterprise environment.
• Install, configure, and troubleshoot proxy technology from Bluecoat, Websence, Cisco IronPort and Scansafe
• configure, and troubleshoot VPN and SSL VPN technology from Citrix and Juniper
• Provide End User support (desktop support), assist with VDI migration
• Assist with troubleshooting issues as a result of the migration
• Provide end user support after migration.
• Troubleshoot and maintain all of Continuum health partners' networked Dell, Cannon, Xerox, and HP (Printers and Scanners) on Windows 2003 Print Server.
• Provide support to nurse station, business user including executive high end users.
• Configured and support MS Outlook to run on Exchange Server.
• Assigns and coordinates work projects, such as converting to new hardware and software
• Assists user to resolve computer-related problems, such as inoperative hardware
• Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x
• Thorough understanding of WLAN security and network management
• Trains workers in use of new software or hardware
• Installs new hardware and maintains existing hardware.
• Supports and maintains user account information including rights, security and systems groups.
• System hardware and software end user support including Network connectivity, Windows 7 and XP clients, Lotus Notes, Norton Antivirus, and Microsoft Office.
• Manage Checkpoint and Cisco firewalls for security purposes.
• Analyzes complex network problems and coordinates resolutions.
• Support the roll-out of new hardware and software in hospital environment.
• Joining the domain, move users profile Installation of desktop hardware and software applications, security updates, and security packs

Confidential
New York, NY
Lead-tech Dell support
Mar 2007-Dec 2008

• Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
• Monitoring of proprietary application performance, uptime, and operability FIX connectivity and Bloomberg
• Full command of Unix Command-line operations
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Trains end users in use of equipment and software. Interacts with brokers staff and users to determine user PC and Networking needs and resources required to fulfill needs
• Imaging of Computers, and Laptop. (Symantec ghost)
• Installing all network applications that were approved

Confidential
Edison, NJ
Support Technician
Aug 2006- Nov 2008

• Remotely support desktop technology platforms
• Effective queue and ticket management (Remedy Ticketing System)
• Perform software install pushes using remote access tools
• Performs restorative and maintenance tasks either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills.
• Establish connectivity via dial-up modem, DSL, or Cable modem
• Configure router with filters and usernames and passwords using hyper-terminal

Confidential
Edison, NJ
Jr. Network Support
Dec 2004- Dec 2005

Responsibilities:

• Responsible for network issues related to LNP Support ( Local Number Portability)
• Responsible for analyzing, testing, isolating and repairing network and customer issues.
• Performs proactive monitoring, configuration management and fault resolution of complex voice and data services
• interaction and escalates troubles internally and externally (LECs) and other carriers) on behalf of the customer
• Standard network services is expected (DNS, DHCP, NTP, TFTP, HTTP, FTP, SMTP, SSL, SNMP, etc.)
• Managed VoIP Solutions.
• VoIP Phone Systems - Configuration / Installation / Support
• Develop and maintain liaison relationships both internal and external to the company.
• Used Ticket management for Documentation - Magic Ticket System
• supporting VOIP network in a Cisco centric Network

EDUCATION/CERTIFICATIONS

BSC of Science in Computer Information System,
Dell Certified - Valid
Network+ Valid
Cisco Certified Network Administrator (CCNA)

Professional Affiliations
Information Technology & Telecommunications Association, Network Professionals Association