IT Specialist Resume

TECHNICAL SKILLS:

Microsoft Windows 2008, 2003, 2000, NT Server Enterprise Administration (11 years experience).
Local area network and PC support (11 years experience).
McAfee E Policy Orchestrator, Anti-virus, and Policy Auditor Administration (10 years experience).
Lumension (Patchlink) certified Administrator and Operator.
Able to operate Microsoft Exchange Server, Microsoft SQL Server, VMware, Symantec Backup Exec, and Secure Shell Tectia Server.
Exceptional customer service skills (15 years experience).
Outstanding leadership, organizational, interpersonal, communication, and adaptation skills.

PROFESSIONAL EXPERIENCE:

Confidential
LAN/McAfee ePO Administrator (Senior Security Engineer) June 2003-June 2012
My technical support consisted of Microsoft Windows enterprise administration, configuration, and system security of 180 servers and 2,500 workstations. As the technical engineering lead of system security, responsibilities included the testing, administration, deployment, and auditing of thousands of security, software, and anti-virus related patches, service packs, and hotfixes installed on all Windows production servers and client workstations. Other primary responsibilities included the administration of the McAfee E Policy Orchestrator, Anti-virus, and Policy Auditor services on Windows servers and workstations. I established, trained, advised, and made recommendations to employees and contractors regarding Microsoft Windows and McAfee software best practices, security policies and procedures.

Key accomplishments: Instrumental in securing network systems to 100% compliance.

Confidential
Help Desk RepresentativeMarch 2001-June 2003
Provided technical support on all network platforms and priority levels. Assisted customers with intranet and internet connectivity, domain account administration, Secure ID remote access authentication, local and remote network printing, network application instructions, software installations, and Windows systems dial up access configurations. Trained new employees and contractors on Help Desk policies and procedures. Key accomplishments: Awarded for excellent customer service in 2003.

Confidential
Technical Sales Representative April 1998-January 2001
Responsible for corporate and individual CDMA data and voice technical communications sales, activation, and account management. Key accomplishments: 1999 top sales representative with a record 668% to quota attainment; awarded perfect evaluation for sales and customer service; sales employee of the month from June 1999 through December 1999.

EDUCATION:

Associate of Arts degree in General Studies. Microsoft Windows Systems Engineer Program. Lumension Patchlink Administrator and Operator Certificate programs.

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