Professional Summary

Aggressive and highly skilled team leader who consistently obtains excellent performance from team members and colleagues in meeting team goals by utilizing personnel and office management skills and by demonstrating superior performance and a commitment to excellence. As a team member, consistently exceeds expectations and is rewarded with increased responsibilities.

Experience

Confidential, Washington, DC, Sept 2010 to Present

Networx Transition Task Manager

• National Capital Region Project Manager responsible for transitioning Federal Government voice and data services to GSA Networx contract.
• Assists and coordinates with communications network specialists to add, delete or modify voice and data circuits to increase efficiency and optimize cost saving opportunities.
• Initiates inventory reconciliation process with Designated Agency Rep, performs technical assessments, develops transition plan and submits transition order files.
• Provides functional guidance, technical support and quality control to a team consisting of civilian and federal government employees. Also resolves first level escalations.

Confidential, Washington, DC, Sept 2008 - Sept 2010

Tier II, VoIP Eng

• Resolves complex and non-routine problems, questions or complaints. Troubleshoots route pattern errors, echo complaints and class of service, class restriction issues. Programs and configures Avaya's 4610 & 4620 IP phones utilizing Avaya's Site Administrator application.
• Accesses Cisco 7200 routers and 3700 switches to troubleshoot voice vlan Remedy tickets, analyze voice packets and trace station level packet delivery issues.
• Implemented a user training program which dramatically reduced trouble tickets during initial VoIP roll-out. Provides operational support, supervision and training to Tier I personnel.

Confidential, Washington, DCm Dec 2006 - Sept 2008

Network Control Technician

• Configures data ports, Vlans and trunks on Cisco 7204 routers and Catalyst 6500 & 3750 switches. Processes change control requests to complete IOS upgrades and security patches.
• Increased system up-time by performing daily analysis of router interface uptime, CRC errors and other reliability indicators.
• Performed Tier I, Avaya IP phone moves, adds and changes. Provided customers refresher and advanced message system training.

Confidential, Reston, VA, Oct 2005 - Dec 2006

Network Operations Center Tech

• Serves as focal point of contact for U.S. Federal Courts customer queries regarding outages, network latency and other issues affecting frame relay network operations.
• Utilizes telnet, ping and nslook-up to perform comprehensive investigation of network gateways, nodes and network servers to ensure optimum availability to end users.

Confidential, Vienna, VA, Aug 2004 - Oct 2005

MCI Network Activation Engineer

• Creates and provisions PVC's and directs implementation of frame relay upgrades and DSL installations for USPS Project. Remotely tests T1 and fractional circuits and tests head to head with field techs to isolate faults.
• Opens and tracks trouble tickets using Enterprise Trouble Management System (ETMS). Bonds tickets to Lec's to test and clear smart jack or for network errors.

Confidential, Ft. Lee, VA, May - Aug 2004

Defense Commissary Agency (DeCA) TSR Engineer

• Provides administrative and planning support for telecom services including market research of various vendors and IXC\'s to obtain quotes for voice and data network services in support of DeCA sites in the conus and o\'conus regions.
• Conducts feasibility studies and prepares business cases for the application of IT solutions; recommends systems scope and objectives for senior and executive level management approval.

Feb 2003 - Jul 2004 Confidential, Capital Heights, MD
Independent Contractor for Comcast

• Installs high speed internet service for residential customers in Prince George's County.
• Tests signal level from pedestal, ground block and aerial locations to ensure optimal signal strength. Activates digital and HDTV converters, repairs system faults and troubleshoots customers PC problems.

MCI-WORLDCOM Network Implementation Engineer for FTS2001 Project

• Interfaces with customers to resolve voice/data network issues. Utilizes technical expertise to provide Implementation Manager's a range of options to accomplish complex activation's within strict time constraints.
• Monitors, detects and analyzes network related problems using HP-Openview. Tests and provisions backbone circuits and verifies quality of service parameters.
• Oct 1998 -Nov 1999 Lucent / Contractor Arlington, VA

Network Operations Center (NOC) Data Provisioning Technician

• Performs provisioning, testing and turn-up of new customer circuits using Unix based operating systems and Lucent Network Management platforms. Analyzes alarms and initiates corrective action to restore service.
• Provisions ATM and frame relay circuits; Establishes cross-connects for PVC/SVC's and trunks for frame relay and ATM services in the Ascend GX-550 and CBX-500 switches; provisions OC3 and OC12 circuits in the DDM-2000 and Fujitsu FLM-600/FLM-2400.

Field Service Engineer

• Performs network level testing on CSU/DSU equipment utilizing the Sage 930 and Fireberd 6000A to turn up DS1 and DS3 circuits for voice and data links.
• Configures and installs modem banks, multiplexers and routers using cat-V and fiber optic cabling; Prioritizes installation and fault isolation activities to meet deadlines.

Confidential

Sept 1977 - Nov 1997

USAF active duty, Secure Communications and Computer Maintenance Technician

CCNA: expires June 2013

Equipment Certification
Tellabs Titan 532L & 5500 DACS
Ascend GX-550 and CBX-500 ATM Switches
Ascend ATM Configuration
Ascend Frame Relay Configuration
Ascend Frame Relay-ATM Internetworking
Hekemian React GUI. (DS1/DDS/DS

Clearance: Public Trust Jan/2012