Professional Aspiration:

Available to discuss a challenging and responsible position where my education, high motivational level, excellence of leadership and professional attention to detail can be fully utilized to our mutual benefit. Preferably within an environment where my organizational skills and ability to coordinate and communicate with clientele and management can be equally beneficial.

Summary of Qualifications: Ten years of troubleshooting experience encompassing many various military systems and networking environments: Installation, Service, Diagnostics, Implementation, Testing, Integration, Research, Troubleshooting, Group Leadership, and Management.

Software/ Operations: Loran - C, Link-11/16, Link-14 Teletype, DOS, Windows 3.1/95/ 98/ NT 4.0/ 2000/ Vista/ XP/ Win 7, LINUX/ UNIX (user), MS Office 97/2000/2003/ 2010 Suite, Netscape, Internet Explorer, MS Exchange Server, SQL Server 7.0/2000, DB2 Application, Reflections Application, AR Remedy Systems

Hardware: Installed and serviced the following major systems and systems components

Military Systems | Ethernet Cards | Cisco Switches

Communications Equipment | Network Computers | Hubs

Network Printers | Video Adapters | NT/ 2000/2003/2008 Servers

Macintosh | RAM Upgrades | Routers

PC | Hard Drives | GPS

Professional Experience:

Confidential, Abbott Park, IL

Technical Analyst

• Responsible for global call-ticket tracking system and monitoring until resolved for all Abbott internal personnel
• First call resolution and troubleshooting for 10,000 applications in a global enterprise environment.
• Escalates issues to properly to second-tier support for on-going resolutions.
• Effectively troubleshoots global remote access (AVPN) connectivity issues and training for all internal Abbott employees and Abbott vendors
• Efficient in remote administration to all internal clients via SMS, Dameware, Remote Desktop, and PC Anywhere ver 12.5
• Supports all connectivity issues while migrating users to new domain, globally.
• Currently supports clients that are being migrated from Lotus Notes (Domino server application) to Outlook (Exchange Server application)
• Supports desktop issues while migrating users globally from Windows XP to Windows 7 environment.

Confidential, Rolling Meadows, IL

Techical Services Engineer

• Migrating all existing clients (approximately 150 clients) from old Telco provider to new Telco provider.
• Responsible for troubleshooting wiring issues with Category 5, 6, Muti-mode, Single-mode fiber optic.
• Troubleshooting network connectivity to ensure all client can report data/voice back to network Co-Lo.
• Maintains servers to ensure connectivity to all network resources.
• Installation and routing and switching troubleshooting of all Cisco hardware.

Confidential, Mount Prospect, IL

Network Analyst

• A vital member of a team responsible for migrating 6,300 Walgreen's stores from ADSL to DS3 fiber network
• Responsible for both migrating from old circuits to new and implementing new circuits
• Installation and troubleshoots connectivity issues with the existing network and while migrating over to new circuit.
• Approximately 80 devices per store are renegotiated to the network once migration is completed.
• Documenting new IP and data circuit information as information changed once migration was completed.

Confidential, Schaumburg, Illinois

PC/Network Analyst

• Administers approximately users within multi-functional network.
• Responsible for maintenance of user accounts, creating usernames/passwords, creating home directories, resetting passwords, etc.
• Applies patches and security updates to servers within network infrastructure.
• Sets up user PC's and ensure all pertinent applications are available for busy call center environment.
• Sets up network printers and desktop printers to ensure that users are able to complete printing tasks..
• Maintains connectivity of all IDF closets and ensures users are properly connected to switches, routers, hubs, smart jacks or patch panels.

Confidential, Hoffman Estates, Illinois

• Problem resolving where problems are apparent, but precise identification of the nature of the problem may require further inquiry or research. Solutions are based on standard procedures and established methods.
• Superior communication skills including telephone and verbal skills to effectively install and train clients on applications.
• Responsible for reading technical materials, interpret documents and concepts, and convert this knowledge into training content.
• Installs selected ADP applications at dealership sites via telephone. Prepare dealership sites for migration and software conversions.
• Entails a basic understanding of the interface of the ADP DMS, and the client's internal network.

Confidential, Rosemont, Illinois

Network Consultant

• Accountable for root cause, analysis and daily operations, including, configuration and load balancing of servers across cluster configurations.
• Troubleshot and maintained stability of quotes for Quote New Business portion of large web site consisting of custom applications in long term roll-out cycle.
• System architecture includes NT4 and Windows 2000 Active Servers running IIS 4.0 and 5.0, MTS, MSMQ, SNA, Custom Application Servers, Client Soft Servers connecting to AS/400 via DCOM topology, SQL, DB2, Oracle, and mainframe back end in 24 x 7 production environment.
• Monitored web site infrastructure and systems coordinate and oversee code migration, and application maintenance.
• Developed documentation, including diagnosis knowledgebase and statistical references for presentation; maintain daily logs.
• Initiated and implemented automated solutions for routine maintenance and data gathering.
• Analyze data from ACE/TNG, Web Trends, and other monitoring tools for web site scaling and trending reports.
• Liaison between development team, enterprise client, and network operations center.

Confidential, Oak Brook Terrace, Illinois

Network Support Analyst for Information Technology Group

• Provided administration of personal computers and network including, software setup and maintenance, licenses, registrations, trouble-shooting, and personal computer inventory.
• Maintained NT, Novell and Unix (Solaris) based systems and application servers.
• Documented and maintained software libraries, computer supplies, job requests, and maintenance logs.
• Administered Microsoft Exchange server.
• Conducted daily, incremental, and full backups (Veritas) for entire Chicago Region.
• Accountable for daily maintenance of Cisco switches, routers, hubs and ensure connectivity between networks.
• Performed region wide install AR Remedy Systems; provide network technical support for it.
• Assisted with network operations, process, and procedure development. This was to ensure that logical, well-developed processes and procedures were in place that would maximize customer satisfaction while improving departmental efficiencies and reducing operational expenses.

Confidential, Elmhurst, Illinois

Technical Support Consultant

• Managed client relationship through helpdesk support for AT & T's Broadband Internet products and services.
• Senior level technical representative responsible for handling complex technical issues.
• Resolution responsibility of level III, IV, and V of the AT & T Network.
• Oversaw progress of Network Outages and ensures Customer Care informed of issues.
• Supported Windows95/ 98/ NT and Macintosh network configuration inquiries from subscribers.
• Documented follow-up trouble calls using Remedy Systems (Oracle Database).
• Supervised 50-60 people within AT & T's Technical Support Team.
• Provided exceptional customer service to all individuals and organizations supported.

Confidential, Norfolk, Virginia

Operations Specialist 6

• Maintaining/ troubleshot Tactical Data Link- 11/ 16 via satellite for entire battle group.
• Provided grid coordinates/ bearings via Link-11/ 16 to accomplish precise air intercept strikes.
• Maintained/Troubleshot radio communications for command, as well as entire battlegroup.
• Calculated latitude/ longitude position of ship's movement/ satellite navigation via GPS.
• Entrusted with cryptographic material carrying "TOP SECRET" information.
• Supervised 60 combatant personnel during wartime operations.