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Network Support Engineer Resume

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Santa Clara, CA

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OBJECTIVE Seeking a career in the exciting area of Network/Systems engineering that allows utilization of my academic background and prior experience.
SKILLS

Business Applications:Microsoft Excel, Visio, Word, Outlook, Power Point, Entourage, Photoshop, Active Directory.

Operating Systems:Mac OS X, Windows XP/7/2000/95/98, UNIX, LINUX

Remote Desktop Tools:GoToAssist, WebEx

Web Technologies:HTML

Programming:Familiarity with Perl, C, C++, SQL

Networking:DNS, L2/L3 Switching, STP, TCP/IP, UDP/IP, Network Planning, Cisco Router Configuration, Cisco Switch Configuration, Troubleshooting, Subnetting & Server Load balancing.

WORK EXPERIENCE

Confidential, 4140, Dublin Boulevard, Dublin, CA 94568
IT Specialist Intern (Jun '10 - Present)

  • Assisting entry level System/Network Administrator tasks and troubleshooting PC laptops, desktops, printers, mobile devices and software applications for Taleo users.
  • Monitor and maintain Network performance and stability.
  • Performs Network Troubleshooting to isolate and diagnose network hardware and software problems.
  • Diagnose, Image and configure new laptops for On boarding Taleo employees and long term Off boarding tasks.
  • Active Directory administration for user accounts for permission management, password resets, adding Taleo users to requested distribution list, distribution list creation etc.

Confidential, Hyderabad, India (May '09 - Aug '09)
Network Support Engineer (Summer Intern)

  • Implementing, Configuring, Maintaining and Troubleshooting LAN, WAN, Inter-VLAN.
  • Worked on Networking Protocols: TCP/IP, Subnetting.
  • Worked on configuring, troubleshooting RIP, OSPF, EIGRP and VOIP.
  • Lab Assistant, Digital design Lab, San Jose State University (Jan'09 to May'09)

EDUCATION

M.S. in Computer Networking
Related Coursework:
Computer Network Design, High Speed Communication Networking, Special Topics in Computer Engineering (Virtualization), Internet Security and Cryptography, Systems Engineering, Engineering Management, Software Quality Assurance and Testing.

B.S. in Electronics and Communication Engineering
Related Coursework:
Internet working with TCP/IP, Telecommunication Principles, Radar, Data Communication & Networks, Digital Networks, Industrial Networks, Digital Signal Processing, Microwave Communications, Industrial Control Systems.

PROJECTS A Performance Comparison of Virtual Servers: This project done in a team of four, aimed to empirically compare the performance analysis of the four leading virtualization products of VMware, Microsoft, XEN and Virtual Iron. Sun's Glassfish Product Community: Performed a live project on testing Sun Microsystems Glassfish product. The objective of this was software quality and testing project was to validate the update center, checking Admin GUI and Performance validation for selected components using GUI testing tool. The task involved manual and automation tests, test plan, test design, manual test report and automation test report.

Data Center Security versus Virtual Data Center Security: This research study compared security benefits and concerns associated with traditional data centers & virtual data centers.

REFERENCES Available upon request.

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