Objective

• Functional consultant, with experience spanning a wide range of industries, seeking Oracle consulting opportunities.

Career Summary

• Technology consultant/ Functional Analyst, focused on Oracle software implementations.
• Ten years of hands-on consulting experience, designing and implementing service/ financialssolutions, utilizing Oracle’s Customer Relationship Management/ Financialssuite of products.
• Full Life Cycle implementation experience in three projects.
• Experience with Oracle Application Implementation Methodology and documentation.

Industry and Customer Engagement Experience

Employer: Confidential (Sep 2008 - Apr 2009) Service Solution Design Customer: Confidential(Sep 2008 - Apr 2009) Functional consultant on Oracle Teleservice & CRM Foundation support and maintenance,at an industry leading Confidential wireless telecommunications company. Work responsibilities included preparation of functional design documents, mapping of customer requirements to the Oracle application, and post production support. Setup and tested Oracle inventory/ configurator in test instance, and published to Oracle iStore.

Employer: IT Convergence, San Francisco, CA (Dec 2007 - Jan 2008) Solution Design for Parts Ordering Process Customer: Confidential, St. Louis, MO (Dec 2007 - Jan 2008) Consultant designing parts ordering process for a defense contractor. Responsibilities included involvement in solution design, gap analysis, current state and future state documents, and documentation of conversions, forms, reports and interfaces.

Employer: Oracle Consulting, Redwood Shores, CA (Jun 2006 - Oct 2007) Implementation of Customer Facing Service Module Customer: Confidential, San Jose, CA(Apr 2007 - Oct 2007) Team lead in implementation of Oracle iSupport application, at a leading San Francisco bay area storage devices, software and services provider.

Common Business Services Design Customer: Confidential, San Jose, CA(Sep 2006 - Feb 2007) Team lead on common business services design at a large San Francisco bay area telecommunications company. Work involved analysis of following business areas - entitlements, service selling rules, access management, and pricing and discounting, to design a common business services layer that would meet organizational requirements, using standard Oracle products, with customizations where necessary.

Employer:Confidential, Tampa, FL (Nov 2005 - Jun 2006) Service Contracts and Customer Support Solution Design Customer: Confidential, Sterling, VA(Nov 2005 - Jun 2006) Consultant on Oracle Teleservice & Service Contracts, for product warranties company. Worked closely with Oracle support and team members on problem resolution, performance optimization, and functionality enhancements, during upgrade process. Involved in preparation of test scripts, and extensive testing of customizations. Also involved in migration of legacy data from db2 database to Oracle database and application. Applications were upgraded on a Sun Solaris platform.

Employer: Confidential, Hyderabad (Apr 2004 - Mar 2005) Service Solution Design Customer: Confidential (Aug 2004 - Mar 2005) Functional consultant on Oracle Teleservice & CRM Foundation implementation,at an industry leading Indian wireless telecommunications company. Implementation supported end user base across five towns in India, and involved large volumes of data. Work responsibilities included preparation of functional design documents for CRM Foundation, Customer Care & ERP Base, implementation of call to resolution business process flow, mapping of customer requirements to the Oracle application, product demonstrations, User Acceptance Tests, and providing go-live and post production support. Integration with third party software Keenan-Arbor for Order Management and Accounts Receivable was also part of the implementation. Upgrade was conducted on an IBM AIX platform.

Mobile Field Service - Proof of Concept Customer: Confidential (Apr 2004 - Jun 2004) Conducted an assessment of Oracle Mobile Field Service's viability, for a Thai wireless telecom provider, who was considering providing Oracle ERP and CRM functionality, to some of its corporate customers, using the Oracle Mobile Field Service application, on a hosted platform. Studied business requirements, and available hardware and software, and prepared feasibility report.

Employer: Confidential, Torrance, CA(Aug 2001 - Nov 2002) Service Module Implementation Customer: Confidential, Atlanta, GA(Jul 2003 - Aug 2003) Consultant at equipment monitoring and troubleshooting call center. Analyzed business requirements; involved in designing solution, and configuring the test instance.

Oracle Teleservice and Service Contracts Customer: Confidential, San Diego, CA (Sep 2002 - Nov 2002) Business Analyst at customer operating in the fitness industry. Involved in design of appropriate solution. Researched Service Requests, Service Contracts & Counters functionality, and configured CRM Foundation, Teleservice & Service Contracts modules in test instances.

Field Service,Service Contracts and Teleservice Implementation Customer: Confidential,Sunnyvale, CA(Aug 2001 - Jun 2002) Team Lead on project at a medium size company, which manufactures equipment used by the biotech industry. Implemented following modules:Oracle Service Contracts, Contracts Core, Field Service, Order Capture, Depot Repair, CRM Foundation and Tele service functionality: Task Manager, Resource Manager, Calendars & Work Shifts, Service contracts authoring, Inventory item master setups for service items & serviceable products, price lists, Field Service report, Depot Repair, fulfillment of service items and serviceable products through Order Management, Installed Base, Universal Work Queue, Order Capture & quoting, Service Requests & Service Request Charges. Responsibilities included analyzing business processes with Oracle Financials, Order Management & Inventory implementation teams as part of joint application design, preparation of Current State and Future State design documents, Gap analysis and recommendation of necessary customizations, configuration and testing of standard Oracle applications and customizations, generation of setup documents and test scripts, and working with Oracle support on problem resolution. Implementation also involved migration of customer and contracts data from legacy systems to Oracle. Applications were implemented on a Sun Solaris platform.

Employer: Confidential, Fremont, CA (Oct 1999 - Jul 2001) Sales Compensation and Service Module Implementation Customer: Confidential, San Jose, CA(Jan 2001 - Jul 2001) Business Analyst on project at network storage solutions provider. Involved with implementation offollowing modules: Oracle Teleservice & CRM Foundation functionality: Notes, Calendars & Workshifts, Assignment Manager, Task Manager, Service Request, Service Request Charges, Universal Work Queue, and Installed Base. Client site responsibilities included Business process analysis, Gap analysis, configuration and testing of Oracle CRM applications, generation of setup documents and test scripts, interaction with Oracle Support on functional and technical queries, management of multiple application instances, conducting Conference Room Pilots for end user training, and analysis of business requirements for implementation of Oracle Incentive/ Sales Compensation. Sun Solaris combination was used for the implementation.

Oracle CRM Foundation & Teleservice Customer: Confidential, Burlingame, CA(Oct 2000 - Dec 2000) Implementation at medium size manufacturer of telecom equipment. Involved in setups and testing of following Oracle CRM functionality: Notes, Calendars & Work Shifts, Tasks, Assignment Manager, Service Requests & Service Request Charges, Universal Work Queue, Installed Base. Worked with Oracle Support on problem resolution. Products were implemented on a Sun Solaris platform.

Oracle Financials Project Customer: Confidential, Redwood City, CA (Aug 2000 - Oct 2000) Business Analyst on Oracle Financials implementation at gaming software designer. Implementation involved Oracle General Ledger, Accounts Payables, Accounts Receivables & Fixed Assets. Worked with team members, to set up and test Financials modules, design Chart of Accounts structure and cross validation rules, and prepare design documents and test scripts. Involved in on-site end user training.

Finance Modules Design Customer: Confidential, Mountain View, CA (Jun 2000 - Jul 2000) Implementation at start up client, providing web based residential real estate title and closing services. Oracle financials modules implemented were General Ledger, Accounts Receivables, Accounts Payables and Fixed Assets. Analyzed business requirements. Worked with team, to configure and test relevant modules, design appropriate Chart of Accounts structure, and prepare design documents and test scripts. Worked with Oracle Support on problem resolution, and functionality enhancements. Implementation was done on a Sun Solaris platform.

Oracle Financials Customer: Confidential, San Jose, CA(Jan 2000 - Feb 2000) Consultant on Oracle Financials implementation at start up company providing web based real time communications solutions. Conducted analysis of business requirements. Mapped functionality of Oracle Financials products, against those needs. Helped in designing Chart of Accounts structure and cross validation rules. Prepared system design documents and test scripts. Applications were implemented on a Sun Solaris platform.

Oracle Financials Customer: Confidential, Santa Clara, CA(Oct 1999 - Dec 1999) Consultant on Oracle Financials implementation at start up customer, who was developing high-speed technologies, for discovery of new materials. Setup custom financial reports using Oracle Applications Desktop Integrator (ADI). Uploaded legacy General Ledger and Fixed assets, using Oracle ADI.

Skills Summary

Consulting

• Technology Consulting
• Business Process Analysis
• Leading Project Teams
• Gap Analysis
• Implementations
• End User Training
• Enhancements
• Upgrades
• Customizations
• Conference Room Pilots

Oracle CRM & FinancialsApplications

• Foundation
• Teleservice
• Service Contracts
• Contracts Core
• iSupport
• Spares Management
• Field Service
• Quoting
• Depot Repair
• Incentive/ Sales Compensation
• Mobile Field Service
• General Ledger
• Accounts Receivables
• Accounts Payables
• Fixed Assets
• HRMS

Hardware, Operating Systems & other software

• Windows
• IBM AIX
• Sun Solaris
• Microsoft Office

Education Master of Business Administration Bachelor of Business Studies, Marketing

Work Status Lawful Permanent Resident of United States of America