Profile

• 10 years of IT industry experience encompassing a wide range of skill set, roles and industry verticals including 7 years of Siebel working experience.
• Working with direct clients for past 4 years in USA. Now having valid H1B Visa with IBM India Private Limited.
• Worked for Middleware Product Development companies (Seebeyond and Cordys Middleware) for 3 years in my initial period of career. So possessed with good basics on the ERP, CRM & Middleware Products.
• With 7 years of hands-on experience in Siebel, I am proficient in Siebel Configuration, e-Scripting, Workflow & Enterprise Application Integration.
• Extensive experience in analysis, design, development, customizations and implementation of software applications including CRM, Web-service applications.
• Proficient in analyzing and translating business requirements to technical requirements and architecture.
• Strong in Integration, Database concepts, Object Oriented Design & Programming.
• Handled multiple roles - Solution Architect, Project Lead, Team Lead, Developer, Tester and EAI Consultant.
• Worked in designing SOA complaint applications.
• Executed software projects for Government, Telecommunication, Field Service Industries and Quality Labs.
• Hands-on experience in Middle ware Product Development and Maintenance.
• Started the career in a Middleware company which was emerged from industry best ERP solution, which gave me the insight of the ERP, CRM, Middleware, etc. This developed my passion into Service Oriented Architecture arena.

Skill Set

CRM: Siebel 8.0, 7.8, 7.7, 7.5 - Configuration, e-Scripting, Workflows(CSW), EIM EAI: Siebel EAI, Oracle ESB, Seebeyond ICAN Suite, Cordys BCP Suite Tools: JDeveloper, Eclipse, MS-FrontPage, Visual C++, TOAD, MS-VSS, Benthic Technologies: Enterprise Application Integraiton, XML, J2EE, SOA Servers: IIS Web Server, JBoss Application Server Domain: Telecom, Government, Quality Lab, Field Service RDBMS: Oracle 10g, SQL Server 2005, MS Access Languages: C++, Java, Oracle SQL, HTML, XML

Education:

• Bachelor of Engineering (Information Technology)
• Diploma in Computer Technology

Professional Experience

Nov 05 - Till Date Solution Architect, Confidential For the past seven years, working with Confidential playing different role from Developer to Architect.

Aug 08 - Till Date Solution Architect, Confidential, CA,USA Confidential is one of the nation\'s fastest growing wireless providers. Confidential is the first Mobile Virtual Network Operator (MVNO) in the United States and is the first U.S. Company to create a step-down price plan with no contracts to sign and no fine print. Under the arrangement with Sprint, Confidential is utilizing Sprint\'s wireless network to deliver service to its customers, while retaining all responsibility for customer service and subscriber maintenance. Now the VMU is under Sprint Umbrella. Confidential CRM implementation is done with Siebel CRM. E-Communication & Email Marketing Service are the products being used in Siebel CRM Suite to accomplish the requirement of VMU business. With closed integration between BEA's Weblogic, Siebel manages Account Activation, Plan Migration, Top-up, kind of functionality and works as source for the customer's management as well.

• As Solution Architect, I am responsible for disintegrating the requirement and integrating them through XML interfaces between systems for a given module and till date I have handled around 25 such modules.
• My responsibilities are like conducting requirement gathering calls with client, map their requirement with different systems in VMU and discuss with the respective system lead to come up with a design document for the same. Then I integrate the designs as a complete solution and present it to the client in a big picture.
• Interact with business team on the requirements clarifications, help them to understand the grey areas and bridges the gap between development team and business team.
• Delegated the design work to my team leads & assisted them to come up with full-pledged design document.
• On a total of 3 years, I am working as Project Lead/Architect and project's SME, I was finalizing the interface changes, documenting that & circulating to the respective teams within the project for each module.
• Leading the team for the past 3.5 years. Single handedly built the whole new team couple of years back and running it successfully.
• Previously as Siebel System/Team lead, I was performing requirement analysis exercise along with Project Lead for all up-coming Siebel requirements and thereby helping the Business Analyst to bring up the neat Requirement Specification Documents.
• As a lead, am responsible for Siebel development projects & designed the high level technical design document, which helped the designers to come up with Low Level Design documentation.
• Started the work as a 3rd line production support executive, and then moved to development. By performing reverse engineering, I was fixing the issue through Configuration, Scripting, Workflow (CSW) and Interface part (EAI).
• As developer, I held responsible for coming up with Low Level Design Document and implementing the same through eScripting & workflows.
• With good reverse Engineering skills, I was tackling the development bugs & production tickets in timely manner. I never missed Service Level Agreement when I held this responsibility. As well as helping the Production Support team to fix it faster.
• Working in the design and implementation of the Siebel Strong Encryption Pack for VMU to comply with PCI Standards.

Environment: Siebel 7.7, Siebel 7.8, Oracle 11i, Rational Portfolio Manager, Visual Source Safe, Maximo Ticketing Tool, Team Size: 120

Oct 07 - Aug 08 Integration Specialist, Confidential, NY, USA Worked as an EAI Consultant - responsible for gathering requirements, analyzing, designing and implementing on Siebel CRM's Public Sector Application for Confidential. Confidential Improving Customer Experience - is a significant, multi-year initiative that dramatically improves the way in which Confidential conducts business with external customers as well as internal customers. Confidential is to automate manual processes within 3 Business Units (Leased Housing, Application and Tenancy Administration (ATAD) and Maintenance Operations), as well as expand enterprise-wide successful technology initiatives such as the Call Center and Hand Held Inspections. The Siebel e-CRM package is designed to provide integration between various functional modules through an integrated data model and shared data services.

• Started as a Siebel Business Analyst - interviewed Customers, gathered requirements, documented it and got sign-off from customers.
• Prepared Interface Requirement Specification template for EAI works and documented all the Interfaces involved at Project level.
• Worked closely with Siebel & Maximo Data Analyst for mapping the legacy data structure to the new platform.
• Designed the System Context Diagram for all 3 Business Units in Siebel perspective.
• Worked closely with Business Analyst to identify the Integration Points and to gather the requirements around all possible Integration Points.
• Analyzed and fixed entities with Siebel BA\'s for the identified Interfaces in Siebel perspective.
• Received knowledge about existing legacy applications and gave inputs to convert those applications into SOA complaint.
• Prototyped VBC, Work-flows, Web service scenarios and helped in demonstrating it to customers.
• Designed a Pilot Project in Java for Middle-ware part of the project.
• Gathered and documented the data dictionary of all legacy applications which was helpful for Data Migration team to kick-off their work.
• Involved in designing Technical flows for Shared Services work in Middle ware perspective.

Environment: Siebel v8.0, Oracle ESB, Java, J-Developer, Oracle 10g Database, SQL Server 2005, Rational Clear Case & Clear Quest, MS-Visio, System Architect Team Size: 50

Jan 06 - Oct 07 Siebel EAI Consultant, Confidential, Bangalore, India As an EAI Team-Lead, responsible for delivering Design and implementation of EAI work on Siebel CRM's e-Communication platform for Confidential. Siebel eCRM is a sales centric Platform. ECRM is deployed across various functions including Opportunity Creation, Account Management, Credit Check, Customer Inventory Retrieval, Sales Target Management, and Contract Management etc. It provides Confidential Business Services with the capability to replace pieces of software application, and integrate with, its existing legacy system infrastructure. The Siebel eCRM package is designed to provide integration between various functional modules through an integrated data model and shared data services.

• Responsible for leading a project in delivering solutions to the customers in the Inventory Retrieval component.
• Worked for 6 Quarters in 21 Projects revolving around Opportunity and Accounts.
• Designed & delivered new and complex high quality solutions to clients in response to varying business requirements.
• On daily basis, I was working on almost all components of Siebel ranging from Configuration, eScripting, Workflow, Web Service Interface (EAI), Admin, EAI, etc.
• Taken care of EAI development works which included Work-flow process, Integration Objects & Components, Business Service, and Web Service for in-bound and out-bound.
• Responsible for effective communication between the project and the customers.
• Helped in translating the customer requirements into formal requirements and design documents, establishing specific solutions, and lead the efforts including programming and testing that culminate in client acceptance of the results.
• Utilized in-depth knowledge of functional and Technical experience in Siebel EAI, XML and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Established Quality Procedure for the team and continuously monitored to ensure that team meets quality goals.
• Key projects handled include Customer Demand Inventory Retrieval, Product Inventory Retrieval, and Attachments in Opportunity, Sales Incentive Plan, Service Availability, BID & Work Request creation.

Environment: Siebel v7.5.3, Oracle 9, Windows, Internet Explorer, Rational Clear Case Team Size: 85

Nov 04 - Nov 05 Senior Software Engineer Confidential, Seebeyond is one of the leading Middle-ware Product Development Company, based in US, having prestigious pharmaceutical & Hospital clients. Now it is in Confidential as one of the product. E-Gate is one of the core integration components in the ICAN Suite in Seebeyond. This Integration layer communicates with different application with the help of Seebeyond Proprietary Adapters. My role was as follows:

• Lead analyst and Emergency Software Developer (ESR Dev) for the customer issues in EGate component in Seebeyond Suite.
• Second line of Support was the nature of the duty performed.
• Assigned tickets depending on the severity & nature of the issue to the respective team members.
• Negotiated with the customers if the issue was not reproducible.
• Coordinated and communicated tasks with developers.
• Performed Reverse-Engineering for almost all of the issues and reproduced the issues, which helped to reduce the development time to fix the issues.
• Assisted new joiners with the technology and the working-style in the team.
• Handled couple of high severity tickets single-handedly and got appreciation from the US Counter-parts.
• Ensured that development is performed in-par with the issues and requirements.
• Communicated activities/progress to project managers, product partners and clients.
• Key components handled so far include Java Collaboration Definition (JCD), Object Type Definition (OTD), Web Service, Connectivity Map, etc.

Environment: Seebeyond ICAN Suite 5.0.4/5.0.5, XML, Java, Eclipse, J2EE, Windows, CVS Team Size: 18

Nov 02 - Nov 04 Application Developer Confidential Confidential is one of the Visionary Leader in EAI & Middle-ware space having a Business Collaboration Platform Suite for Integration, based in Netherlands, which is having good reputation with BAAN ERP as its parent concern.

• Handled Multiple roles and responsibilities: Data Modeler, Application Developer, and Lead Tester in Service Manager(SM) v2.1 and Quality Manager(QM) v2.1, to deliver the product & patches for Dutch Water-Board, Reddys Lab, Qatar Oil Corporation, etc.
• Data Modeler - for a new collaboration product used in manufacturing industry to automate the Real-time Manufacturing process. This concept was based on BAAN ERP, which is famous for manufacturing domain.
• Worked as a developer for Quality Manager(a large scale product for Quality (QA&QC) Labs) in VC++ for Business Logic part and DTHML for Front-end application. Worked extensively in VC++ part which included large learning curve during interaction with the clients. Had good exposure to DHTML at the earlier stage.
• Tested the QM v2.0 extensively in testing phase and received good recognition from the Project leads & managers as a tough customer for developers.
• Acted as a Dynamic Code reviewer for the VC++ & DHTML part of my peers.
• Designed and developed couple of modules for Service Manager (Product for Field-Service Engineers) in VC++ for back-end and DHTML for front-end application. Worked extensively in VC++ Business Logic part, which included coding for Hand-held device in Windows-CE.
• Analysis Report & Invoice Report are the Key modules handled in Quality Manager. Field Service Information in Pocket PC version is the major module handled in Service Manager.

Environnent: Cordys BCP Suite, VC++, DHTML, XML, Oracle, SQL Server, Windows 2000, CE, Internet Explorer, MS-Visual Source Safe. Team Size: 25

Training:

• Siebel Essentials
• Siebel Core Consultant Certification training
• Siebel EAI training
• System Architect
• Tele-Management Forum Training
• Cordys BCP Suite
• Seebeyond ICAN Suite training
• Seebeyond e-Gate training

Awards:

• Bravo Award for successfully built & led the Siebel EAI Team in ATT .
• Best Project Award for the Engineering Final Year project.