Information Technology Solution Architect, Technical Consultant, and Confidential Certified Consultant

Results-driven Award Winning Solutions Architect/Consultant with 20 years of extensive IT business consulting experience across multiple industries with a proven track record of developing and improving business processes through the application of technology and process re-engineering I have an illustrious career of building and leading teams that build high quality solutions that meet and exceed business expectations and turn executive vision into reality

Areas of Expertise:

Technical Proficiencies

Professional Experience

Confidential

Senior CX Confidential Consultant

Client-facing senior consultant that led customer requirements gathering and solution architecture for Confidential CRM Solutions.

Key Achievements:

• Led requirement gathering and clarification sessions with cross-functional teams Transformed Operational requirements into functional detail design documents and technical design docs Participated in customer object model and customer management processes reengineering that resulted in reduction of future implementation costs and increased customer information visibility across the enterprise.

Confidential

Confidential Application Architect/Solution Architect

Confidential Application Architect for Confidential Development team Confidential platform Manager Confidential Confidential Consultant Confidential Enterprise Architect for new Confidential implementation, functions and integrations Translated client corporate vision into technical reality Managedrelationship between vendors, internal and external development teams Led development team through all phases of Software Development Lifecycle Designed/developed custom Confidential solutions for Confidential Clients Gathered client requirements Business Case development and Presentation Led process mapping andreengineering effort for multiple projects Resource and budget management Provide technical design support, sizing, availability guidance, failover strategies and disaster recovery procedures to all Confidential Projects Collaborated with international sales team to develop and design sales proposals Confidential Resolve technical design gaps that involve multiple organizations and functions globally and regionally

Key Achievements:

• Created custom Confidential Dev-to-Prod process that resulted in a 90 reduction in release cost and 70 reduction in system down time
• Created Confidential System roadmaps for Confidential Installations Cisco, Starbucks, USPS and presented the Confidential Application Roadmap executive team and stakeholders
• Reduced client USPS development cost 75 by designing and implementing 100 transactions per second address lookup and standardization system between Convergys and USPS that allowed USPS to change data vendors without system modification or development this also allowed Convergys to extend its service offering and create a new revenue stream of 900K annually with USPS while reducing USPS overall IT spend 70 Web service, XML, Java
• Designed, lead Confidential integration efforts for client Systems to Confidential Installations. EAI, Workflow, Policies, eScripting, EIM, Web services, 3rd party Integrations, Integration objects, Virtual Business Components
• Spearheaded Starbucks fields services capabilities enhancements to reduce case management resolution by 80 Reduced product support cost by 150k annually Confidential
• Assisted in day to day software development efforts mentoring junior developers Responsible for designing and developing more complex application Responsible for design review for all Confidential implementations both internal development team and external consulting team. Simultaneous Development release effort
• Perform product technical evaluation and provided technical support for platform replacement and migration for Cisco Outbound Sales unit from Confidential to Microsoft Dynamics 320K annual reduction in license and support costs
• Managed and coordinated offshore and onshore remote and co-locational development efforts for Confidential and custom Java development.
• Developed Proof of Concept Demos that led to several application development projects Java, GWT
• Lead for Confidential application and server performance and tuning for multiple Confidential Environments Went from Confidential SLA violations to setting the standard SLA for Customer Applications 2 second response time to sub-second response time
• Served as Confidential Platform manager which included 3 very large clients 4 production instances, 12 development support instances over 4000 users, and over 100k transactions daily.
• Lead Java Development team for enhancements to internal Java application Offshore, Onshore .
• Technical lead for Java UI development team for external customer J2EE, jQuery, Spring
• Served as Solution consultant for clients collaborated with operations mangers, executive teams, end users to build Confidential releases that met businesses needs exceeded their expectations, and provided new functionality that increased user through puts and provided unparalleled reporting capability to Management

Confidential

Principal Software Engineer/Confidential Architect

Served as Application Architect for Confidential Sales Development, support and new function implementation Designed and led Contact-to-Cash Implementation Spearheaded Campaign implementation process and application implementation to support teams Led Sales Automation development process Coordinated cross functional teams to implement technical solutions across multiple platforms

Key Achievements:

• Design and implemented first real-time integration at Standard Register between Sales Application and datawarehouse Created real-time integration standards and design template 80 reduction in system down-time System availability increase from 90 to 99
• Led Design, Developed and Implementation of Integration effort between Confidential,Smart Works, internal and external Systems Reduced data reporting latency issues from 30 to less than .05 .
• Spearheaded Mainframe integration and replacement of CADD System with Confidential Application Led Customer definition effort that allowing Standard Register to reorganize sales and fulfillment effort Worked with end users, executive team and vendors to define requirements, design, develop and implement a solution beneficial to all parties Reduced order to fulfillment process by 95 Increased overall ROI of Confidential application by more than 50
• Led Marketing Campaign process definition team Led Confidential solution development and implementation 30 increase in sales in cold-call process by prequalifying leads. Confidential Marketing Campaign Management Implemented custom prospect promotion that automated the creation of a contact Webservioce communications, custom Web service development in Java
• Created custom Training environment that allowed training to be performed in multiple locations in disconnected mode and custom database reset that could be initiated by the trainer Enterprise Confidential Environment

Confidential

Principal Consultant/Confidential Consultant

Served as a principal consult in client facing role Worked with various clients in identifying and solving business pain points Provided technical leadership and mentoring to Jr. team members Provided project estimation, tracking and managing costs

Key Achievements:

• Designed and implemented issue tracking system for Confidential Implementation Provided reporting to management and executive team on a self-service basis via a web interface Auto Ranking of issue priority based on issue criterion Provided E-script Training to Jr. developers
• Performed Gap Analysis Led Confidential Integration upgrade effort Design UI for new functionality based on Requirements Wrote application that interfaces directly with Confidential application that allows business analysis team to write requirements based of changes made to Confidential Wrote applications- EIM .IFB Writer used by data integration professionals to save time and eliminate errors. The use of this application saves an average of a month of development time
• Led Application Development for command wide suspense tracking system used worldwide Designed and Developed fitness tracking system used command wide Provided Application support and enhancements Created rollout plan for worldwide update Created Toxicology research database to track research projects and hazardous material.