Professional Summary

• Overall 7 years of experience in Instructional Design and content management
• Tools such as Lectora, Snag It, Captivate and Camtasia Studio.
• 5 years of experience in Oracle 11i Order Management, Purchasing and Inventory and manufacturing segments.
• 5 years of Project Management experience in managing eLearning projects and LMS.
• 5 years of experience in working with the Manufacturing, Sales, Accounts Receivable AR and Invoicing processes and business segments.
• 5 years of experience in leading eLearning and LMS global roll outs across various business segments
• Overall 7 years of experience in MS Word, MS PowerPoint and MS Office and MS Visio.
• Experience in creating 508 and SCORM compliant courseware.
• Dell certified Instructional Designer trained on the ADDIE model.
• Sound understanding and practice of industry standard Instructional Design
• techniques, concepts and methodologies and strategies.
• Excellent communication skills and business etiquette.

Confidential

Technical and Computer Skills:

Confidential

• AREAS OF EXPERTISE
• E-learning and LMS Learning Management System
• Instructional Design and ADDIE
• Web Based and Instructor Led Training
• Technical writing for CRM/ERP applications
• Tracking/reporting and analytics
• Design ILT Instructor Led Training 's or virtual classroom sessions
• Adult Learning methodologies and Kirkpatrick's evaluation methodologies
• TNI Training Need Identification and gap analysis
• ROI Return Of Investment and knowledge assessment methodologies
• Skill/Knowledge/Behavior gap analysis and measurement

EMPLOYMENT HISTORY

Senior Instructional Designer

Confidential

Project

• Design and develop and implement Instructor Guides and Participant Guides for the Municipal Markets Portal MMP implementation.
• Led designer responsible to create, design, and edit Instructor Guides, Participant Guides and Self-Study Guides for Municipal Markets Portal MMP implementation.
• Work closely with business partners in understanding and analysis of training needs for all business partners of MMP.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Manage project plans for the entire design and development of training materials for the MMP.
• Organize periodic review meetings with the business partners/vendors on project status/progress/review cycles linked to the content development effort.
• Design and develop storyboards as a part of the design process for end clients.
• Create training project plans and organize WBT review sessions to validate the content used for training as a part of the review process.
• Deliver 5 WebEx virtual Instructor Led courses comprising of Navigation, Creating a transaction, reviewing a transaction and submitting a transaction.

Senior Instructional Designer

Confidential

Project

• Design and develop and implement WBT solutions for end clients within the AMG, Staffing Services and the Talent Development segments for PNC University.
• Create, design, edit Oracle 11i and Oracle OBIEE training materials job aids, training exercises, QRCs, and training guides
• Work closely with business partners in understanding and analysis of training needs for all business partners of PNCU.
• Support Senior Project Managers in testing/quality checks that need to be conducted as a part of the WBT review process.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Manage project plans of vendors like Cinecraft to ensure the delivery of the WBT content as per business partner expectations.
• Organize periodic review meetings with the business partners/vendors on project status/progress/review cycles linked to the WBT solutions.
• Work closely with Learning Technology in updating scorm files of the WBT to both Saba learning test server and My Learning.
• Design and develop storyboards as a part of the design process for end clients.
• Create training project plans and organize WBT review sessions to validate the content used for training as a part of the review process.
• Work closely with vendors like Cinecraft in analysis and design of WBT curriculum for the Asset Management Group.

Learning Technical Lead

Confidential

Confidential is a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies. Cummins is a Fortune 200 company. Their website is

Project

• Lead the eLearning initiative for the OBIEE Business Intelligence project and establish the eLearning project plan and design.
• Establish the eLearning prototype for OBIEE using Lectora and present the blended training solution for Cummins IT projects.
• Design and develop guided simulations for OBIEE using Captivate 5.0 and create job aids using UPK 3.0.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS and Design QA Quality Analysis process.
• Manage a team of instructional designers and trainers within OBIEE to ensure eLearning and ILT Instructor Led Training projects are designed and deployed effectively across OBIEE support teams and business partners.
• Provide constant feedback to instructional designers and trainers on the team on KPIs and performance related issues.
• Create writing standards guide and templates for both the Captivate simulation/demonstrations and the job aids.
• Ensure standardization and SCORM/LSO compliance across all eLearning deliverables for OBIEE.
• Create, establish and implement the pilot process for Power Train LMS and launch the eLearning course on Power Train.
• Deploy the eLearning prototype to OBIEE business partners via ILT and webinar WebEx sessions to members as a part of the global roll out for OBIEE 11g migration.

Senior Instructional Designer,

Confidential

Confidential benefit insurance broking and consulting. We design and provide employee benefit plans that attract and retain employees, human resource solutions that benefit clients in areas of training and development, commitment surveys and human resource outsourcings. Their website is

Project

• Lead the eLearning solutions for Confidential using Adobe Captivate 4.0, MS Word templates and Lectora.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Create, design, edit WBT and captivate demos for the Taleo Human Resources application and Taleo LMS.
• Provide analytical and reporting support to the Human Resources team on a periodic basis.
• Mentor other instructional designers and ensure adherence to Captivate standards, writing reference manuals and validate the accuracy of the eLearning content across eLearning courses for BAC.
• Design and development of eLearning solutions for Aon Hewitt's HR BPO Solutions Group by using the ADDIE model of creating eLearning demonstrations and simulations.
• Follow the LSO Learning Solutions QA and testing process for testing the web-based courses in both the Unix and QA testing environment to ensure the accuracy of content, functionality and other QA parameters are met in an accurate and consistent manner.
• Create, implement and follow the LSO launch process and guidelines to launch the course on the LSO calendar after testing so that the course can be LIVE in the production environment.
• Deploy the eLearning courses to BAC business partners via ILT and webinar WebEx sessions to members as a part of the BAC Taleo global roll out.

Senior Instructional Designer

Confidential

We are the largest communications holding company in the world by revenue. We serve customers nationwide with a broad range of wireless voice and data services... Their website is

Project

• Design training/project plans for various IT projects within the BAU Business As Usual unit.
• Create, design, edit Oracle 9i training materials job aids, WBT and training guides .
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS and Design QA Quality Analysis process.
• Convert instructor led training to web based training solutions using Captivate 4.0 and Lectora and Articulate.
• Generate reports in MS Excel to track course completion/status and training effectiveness metrics for the Human Resources segment within AT T IT services.
• Mentor other instructional designers and ensure adherence to Captivate standards, writing reference manuals and validate the accuracy of the eLearning content across eLearning courses for BAU.
• Deploy the eLearning courses to BAU business partners via ILT and webinars using WebEx sessions to members as a part of the global roll out.
• To design and develop a curriculum that consists of a blended learning approach, which includes online learning, virtual classroom materials, and instructor led.
• Follow the LSO Learning Solutions QA and testing process for testing the webbased courses in both the Unix and QA test environment to ensure the accuracy of content, functionality and other QA parameters are met in an accurate and consistent manner.
• Implement and follow the LSO launch process and guidelines to launch the course on the LSO calendar after testing so that the course can be LIVE in the production environment.

Senior Oracle Lead Designer

• Implement and follow the LMS launch process and guidelines to launch the course on the Saba LMS.
• Deploy the eLearning courses to BAC business partners via ILT and webinar WebEx sessions to members as a part of the SAP R/3 global roll out.
• Mentor other instructional designers and ensure adherence to Captivate standards, Lectora standards, writing reference manuals and validate the accuracy of the eLearning content across eLearning courses for Oracle 11i implementation.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Create, design, edit Oracle 11i training materials job aids, training exercises, QRCs, and training guides.
• We help companies improve their claims management process through better decision-making. We do this by maintaining a singular focus on integrated claims management and providing industry-leading collision repair and insurance estimating software solutions, analytical tools and comprehensive data.
• Project:
• Design the training and end user strategy plan for Oracle OTC Order To Cash implementation.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Create, design, edit Oracle 11i training materials job aids, training exercises, QRCs, and training guides.
• Design and manage the project plan for the OTC Oracle 11i implementation across CCC Information Services.
• Mentor other instructional designers and ensure adherence to Captivate standards, writing reference manuals and validate the accuracy of the eLearning content across eLearning courses for OTC.
• Liaison with various business segments like ASG Automotive Service Group and Accounting Services to design the future state process maps and eLearning programs.
• Design and develop training and post go live support strategy for the OTC Order To Cash project.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Design eLearning courses like Oracle tips and tricks, Oracle Navigation using UPK3.1.
• Deploy the eLearning courses to BAC business partners via ILT and webinar WebEx sessions to members as a part of the OTC Taleo global roll out.
• Design a knowledge management repository to house the content for final OTC training delivery.
• Implement and follow the LMS launch process and guidelines to launch the course on the Saba LMS.
• Senior Instructional Designer
• We're a global team of more than 55,000 people who share a passion for finding new ways to improve the health, hygiene and well-being of people's lives every day... Their website is
• Project:
• Create ILT Instructor Led Training and eLearning courses for SAP R/3 implementation using Lectora, Captivate 5.0 and Camtasia Studio.
• Design and manage the project plan for Oracle11i implementation across Sales, manufacturing, inventory and financial segments across Kimberly Clark.
• Apply Kirk Park's and Bloom's taxonomy to the various task analysis created for training purposes and ensure ADDIE standards are followed while developing course curriculum.
• Work closely with business partners and SME's to gather training needs and requirements and design knowledge checks.

Senior eLearning Consultant,

Confidential A federal government organization established in Confidential is one of two national, nonprofit agencies designated by the Committee for Purchase From People Who Are Blind or Severely Disabled a federal government agency to support nonprofit agencies NPAs . Their website is

Project

• Mentor other instructional designers and ensure adherence to Captivate standards, Lectora standards, writing reference manuals and validate the accuracy of the eLearning content across eLearning courses for NISH.
• Create, design, edit Oracle 11i training materials job aids, training exercises, QRCs, and training guides.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS AND Design QA Quality Analysis process.
• Deploy the eLearning courses to BAC business partners via ILT and webinar WebEx sessions to members as a part of the NISH roll out.
• Implement and follow the LMS launch process and guidelines to launch the courses on the LSO LMS.
• Generate reports in MS Excel to track course completion/status and training effectiveness metrics for the Human Resources segment within NISH Learning services.
• Provide analytical and reporting support to NISH Learning services on a periodic basis.
• Design and development of Computer/Web Based Training solutions by developing storyboards, conceptualizing screen layouts and creating thumbnail representations of targeted concepts using Adobe Captivate 3.0,Snag It and Camtasia Studio.
• Develop in-depth simulations and demonstrations as a part of the LMS for Siebel 8.0 CRM tool for the NISH business segment.
• To design and develop a curriculum that consists of a blended learning approach, which includes online learning, virtual classroom materials, and instructor led.

Senior eLearning Consultant

Confidential

Optima Resources a leading software solutions and product development company catering to diverse industry segments. Their website is

Responsibilities:

• Lead the eLearning initiative for the Optima project and establish the eLearning project plan and design.
• Establish the eLearning prototype for Optima using Articulate and Camtasia studio and present the blended training solution.
• Design and develop guided simulations and eLearning solutions for Optima using Captivate 5.0 and Lectora.
• Manage a team of instructional designers and trainers within Optima to ensure eLearning and ILT Instructor Led Training projects are designed and deployed effectively across support teams and business partners.
• Provide constant feedback to instructional designers and trainers on the team on KPIs and performance related issues.
• Mentor other instructional designers and ensure adherence to Captivate standards, Lectora standards, writing reference manuals and validate the accuracy of the eLearning content across eLearning courses for Optima Resources.
• Deploy the eLearning courses to Optima business partners via ILT and webinar WebEx sessions to members as a part of the IT roll out.
• Implement and follow the LMS launch process and guidelines to launch the courses on the LSO LMS.

Senior Instructional Designer

Confidential

Confidential is a trusted technology partner that listens to customers and delivers innovative technology and services they trust and value. The website is

Responsibilities:

• Lead the eLearning initiative for DHS Dell Home Sales and establish the eLearning project plan and design.
• Create, design, edit Oracle 11i training materials job aids, training exercises, QRCs, and training guides.
• Ensure methodologies, guidelines, standards, and tools are followed as per the LMS and Design QA Quality Analysis process.
• Establish the eLearning prototype for DHS using Lectora and present the blended training solution.
• Design and develop guided simulations and eLearning solutions for DHS using Captivate 5.0 and Lectora.
• Manage a team of instructional designers and trainers within DHS to ensure eLearning and ILT Instructor Led Training projects are designed and deployed effectively across support teams and business partners.

Senior Instructional Designer

Confidential is one of India's leading outsourcing companies operating in the BPO / CRM space providing a high-quality, cost-effective solution to Global 1000 companies...

Responsibilities:

• Lead the eLearning initiative for Transworks and establish the eLearning project plan and design.
• Establish the eLearning prototype for Transworks using Lectora/Camtasia Studio and present the blended training solution.
• Design and develop guided simulations and eLearning solutions for Transworks using Captivate 5.0 and Lectora.
• Manage a team of instructional designers and trainers within Transworks to ensure eLearning and ILT Instructor Led Training projects are designed and deployed effectively across Transworks support teams and business partners.