Career Overview:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths:

• Strong organizational skills
• Active listening skills
• Seasoned in conflict resolution
• Sharp problem solver
• Courteous demeanor
• Energetic work attitude
• Telephone inquiries specialist
• Customer service expert
• Fashion knowledge
• Opening/closing procedures
• Creative problem solving
• Data collection
• Filing
• Microsoft Excel
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Multi-Task Management
• Telephone Skills
• Type [50] WPM
• Account Management
• Client relations

Accomplishments:
Customer Assistance

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

• Consistently generated additional revenue through skilled sales techniques.

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience:
Cashier
June 2012 to Current
Confidential – Tallahassee, FL

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Prevented store losses using awareness, attention to detail and integrity.
• Trained [4] new employees quarterly.
• Excelled in exceeding daily credit card application goals.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Created new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning.
• Computed accurate sales prices for purchase transactions.
• Expressed appreciation and invited customers to return to the store.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Customer Care Associate
March 2011 to December 2011
Confidential – Tallahassee, FL

• Responded to telephone inquiries and complaints accurately and timely using standard scripts and procedures in a call center environment.
• Gathered information, researches/resolves inquiries and logs customer calls.
• Documented all call information accurately in the system.
• Ensured clear and complete responses are given to all customers by following applicable procedures outlined in training and information available in the system.
• Ensured all inquiries are answered accurately and professionally.
• Quickly assessed callers needs and informs them of available services.
• Maintained policy knowledge by following and staying abreast of new/revised procedures.
• Maintained a strong customer service focus.
• Maintained a clean and professional work environment.
• Reported all system issues to the Help Desk immediately.
• Maintained Provider Services values.
• Operated as a team player.
• DOL Workers Compensation.
• Customer Resolution Rrepresentative II.

Customer Service Human Resources Advisor
July 2009 to February 2011
Confidential – Tallahassee, FL

• Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listened attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Met customer requirements through first contact resolution.
• Confirmed customer understanding of the solution and provide additional customer education as needed.
• Prepared complete and accurate work and update customer file.
• Make inbound/outbound calls.
• Created cases to resolve medical insurance errors.
• Reinstated health coverages.
• Entered data entry.
• Calculated payroll.
• Processed State of Florida reimbursement warrant checks.
• Filed legal documents.
• Approved legal documents.
• Verified payments of medical benefits.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Developed effective relationships with all call center departments through clear communication.
• Ran reports and supplied data to fulfill customer report requirements.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Assisted with the development of the call center's operations, quality and training processes.
• Properly directed inbound calls in phone queues to improve call flow.

Sales Associate
September 2008 to April 2009
Confidential – Tallahassee, FL

• Described use and operation of merchandise to customers.
• Received and processed cash and credit payments for in-store purchases.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Shared product knowledge with customers while making personal recommendations.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Maintained friendly and professional customer interactions.
• Worked as a team member to provide the highest level of service to customers.
• Verified that all merchandising standards were maintained on a daily basis.

Warehouse Worker
May 2006 to February 2008
Confidential – Tallahassee, FL

• Operated heavy machinery such as the BMB and LTL machines.
• Assembled blinds for manufacturers.
• Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
• Staged final products for shipment.
• Attached identifying tags to containers.
• Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.
• Used item numbers to properly stock warehouse.
• Started machine operations by inserting control instructions into control units.
• Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Cashier
February 2006 to March 2006
Confidential – Tallahassee, FL

• Executed cash transactions quickly and accurately.
• Greeted all customers.
• Handled products and equipment in accordance with safety and sanitation guidelines.
• Handled resets according to schedule, including deleted and new merchandise.

Cashier
December 2005 to February 2006
Confidential – FL

• Performed customer service and sales duties.
• Answered multi phone line systems.
• Performed data entry.
• Assisted at cash register.

Education:
James S. Rickards 2005
Tallahassee, FL, USA
General Studies
Confidential.