I am a Information Technology Professional with 15+ in hands-on implementing and managing various technical projects with experiences: spanning a majority of the Oracle e-Business Suite footprint for 10 years; performing networking infrastructure design and implementation and software integration. In additional, I have significant experience with Project Management while executing various Methodologies along with team leadership experience spanning across all phases of the project lifecycle.

My proven track record has enabled me to help clients maximize their business case benefits using Oracle and other technologies. Along with having the technical knowledge required to ensure that customizations are technically feasible, I also provide developers guidance with solution design, build, and test. In addition to my Oracle experience, I also specialize in developing cost-effective technology solutions to increase client business operations.

Oracle Module Experience:
Customer Care, Install Base, TeleService, TeleSales, Service Contracts, Subscription Contracts, Depot Repair, Charges, Field Service, Spares Management, Mobile Field Service, Knowledge Base, CRM Foundation, iStore, iSupport, BOM, Customer Data Hub(Customers Online, Data Quality Management), Content Management, Business Intelligence, Order Management, Advanced Pricing

Management Experience:

• Manage and Lead projects, gather business requirements, map requirements to new application functionality, set up applications to meet customer needs, direct testing efforts, and assist with conversion mapping.
• Experience using various project and software implementation methodologies, including Oracle AIM Methodology.
• Business Process Reengineering
• Communication and presentations to technical and non-technical audiences
• Experience with managing direct and indirect while making budget considerations.
• Develop and manage project plans, design new features, direct development efforts, oversee testing efforts, and train end users.

Industry Experience:

• Networking Engineering (Windows NT/2000/XP Hardware & Software, Novell Network Engineering)
• Business Intelligence technologies
• Document Management Systems
• Java Technologies(Oracle Javascript and Java based applications)
• Microsoft Office technologies
• E-Commerce, Web Portal technologies
• PL/SQL

Certifications & other skills:

• MCSE
• C++ ª Java ª Visual Basic ª HTML

CAREER TRACK

Managing Director - Consultation Services 2002-Present
Company: Confidential

• Manage various Technical Projects that included Process re-engineering and Applied Oracle technologies to meet requirements.
• Establish direct relationship with Oracle Product Managers for modules related to CRM, Order Fulfillment and Customer data Management (TeleService, Install Base, Knowledge Base, Field Service, Service/Subscription Contracts, TeleSales, Customers Online, Data Quality Management, Order Management, Advanced Pricing and Accounts Receivables)
• Work directly with Oracle Support Management and Product Development communities in order to ensure the client engagements have direct access to Oracle contacts with resolving application issues and provide direction on future product releases.
• Establish relationship with Product Vendors to assure that the technology is being fully utilize and meeting clients' requirements.

Company: Confidential
September 2005 - Present
Role: Senior Oracle Architect

• Provide technical guidance and hands-on implementation on multiple client engagements that include but not limited to: Sales Force Automation, Field Service, Customer Service Management, Contracts Management, Order Management (Inventory and Pricing), Customer Data Modeling and Systems Integration.
• Implemented Knowledge Management while integrating the functionality into iSupport so that external customers would have access to perform self-service diagnosis.
• Implement Field Service technologies along with modifications to inventory, order management and the customer data for the various Product Support groups. Performed all necessary setups in Field Service, Order Management and Inventory related to implement the use of creating Internal Orders via Field Service.
• Implemented Service contracts for several organizations. The scope of this project included implementing the creation and management of warranties base on product configurations. Also, provide the ability to capture various details on the configurations. In addition, all of the required setups related to the configuration of parts and integrated with Service Request and Field Service were performed.
• Implemented Service contracts - extended warranties programs. The scope of this project included the migration of warranty creation to a more flexible model. As a result, the contracts will be created automatically at the time of sales order creation.
• Implement iSupport for the external customers so that they can have self-service ability to submit Service Request, view their customer products along with access to the Knowledge Based system.
• Implemented the functional and technical aspects of Oracle modules that included but not limited to Oracle Service, iSupport Framework, Field Service, Spares Management, Service Contracts, Installed Base, Content Manager. In addition, implemented various functionalities related to Inventory, Order Management, Accounts Receivables, Accounts Payables, and other financial and Customer Model applications.
• Implemented various technical aspects of iSupport including the customization of Java Server Pages and implementing custom features and functionality related to the UI, utilizing Oracle and 3rd Party development tools.
• Implemented and integrated the functionality related to creating Service Request, performing Knowledge Base searches; accessing the document library, etc... via the iSupport Framework.
• Worked with the DBA staff to configure the application and database level security for iSupport that is required to meet security requirements and make the system accessible from outside of the company's firewall.
• Implemented Oracle Content Management system with data security restrictions that provided external clients only access to specific documents based on pre-defined industry mappings. Data security was also implemented in other areas of the application.

Company: Confidential
Apr. 2005 - September 2005
Role: Oracle Solutions Architect

• Based on business requirements, designed a custom Customer WebSite Portal for the B2B customers - providing functionality to perform online product ordering, submit service request, perform user registration, review and submit meter readings for copiers, etc...
• Integrating with Oracle applications and database, this solution contained approximately 15 customized JSP pages, workflow mailers to manage the email notifications, PL/SQL queries, etc...
• Re-designed the framework (iStore and iSupport's JSP pages, User Management) and workflow processes to manage the custom registration and approval processes that were implemented as part of this system.
• Designed the registration and approval process to take advantage of the Trading Community Architecture's relationship management, and assignment of accounts.
• Developed system prototypes and presentation documents to assist with conducting design review meetings.
• Created functional and technical specification documents to assist with communicating the required system navigation, user interface and functionality to the technical staff.
• Integrated the custom JSP pages by utilizing iStore and iSupport configuration aspects and implementing seeded functionality.
• Developed the setup document to include the required system and functional setups.
• Performed the hands-on implementation of the system and functional setups.

Confidential
Dec. 2004 - Apr. 2005
Role: Oracle TCA Architect

• Developed project definition, approach, work plan, schedule, and resource requirements for the Customer Management project implementation plan.
• Participated in the hands-on implementation: Customers Online, Task Manager, CRM Foundations, Data Quality management modules and the integration of these modules with Sales Online, Accounts Receivables and HRMS.
• Developed system test plan and executed these strategies directly with testing team.
• Developed an enterprise business process model, and subsequent mid-level process flows for customer data and data quality management.
• Resolved open cross-functional design issues that covered multiple application areas and crossed multiple business units.
• Evaluated the availability and consistency of key Custom Structures requirements to support the "To-Be" global processes.
• Provided Oracle SME guidance across functional boundaries.
• Performed feasibility studies of the changes and functional impact of migrating from current patch levels of IMC and HZ to 11.5.9+, 11.5.10 across various e-Business applications.

Company: Confidential
August 2004 - December 2004
Role: Oracle Project Lead

• Developed the project definition, approach, work plan, schedule, and resource requirements for the Order to Entitlement implementation project.
• Provided extensive assistance with Customer data modeling of their current structures to maximize the benefits of utilizing the Trading Community Architecture.
• Participated in the hands-on implementation: TeleSales, Advanced Pricing, Quoting, Subscription and Service Contracts. Customers Online, CRM Foundations, Install Base and Inventory.
• Assisted the Technical team with developing a custom solution to customize the iStore Interface and programmatically integrate the ordering of products with the Install Base Counter functionality.
• Worked with restructuring the Inventory to meet iStore requirements.
• Implemented the Oracle CRM User Management framework for the iSupport module to manage the B2B and B2C Registration/enrollments, user approval process and user management functionality.
• Developed system test plan and executed testing strategies.
• Developed an enterprise business process model, and subsequent mid-level process flows for customer data and data quality management and business process re-engineering.
• Resolved open cross-functional design issues that covered multiple application areas and crossed multiple business units.
• Evaluated the availability and consistency of key Service Contracts requirements to support the "To-Be" global processes.
• Provided Oracle SME guidance across functional boundaries.

Company: Confidential
March 2004 - July 2004
Role: Oracle Senior Consultant

• Participated in the hands-on functional implementation of: TeleService, iSupport, Customers Online, Trading Community Architecture, Install Base, Knowledge Management,
• Performed functional setups relating to the integration of these modules with Inventory, Order Management and Service Contracts, HRMS, Accounts Receivables.
• Insured that the TCA was implemented correctly, and new customers are structured properly, so that existing functionality and business processes are improved and future implementations can take advantage of this new TCA framework.
• Implemented Data Quality Management to facilitate the following functional tasks: Party Merge, Customer Merge, and Data Cleansing of Customer data.
• Performed extensive business requirements, process identification, process re-engineering, application setups, and system profile configurations to maximize the applications and implement improvement strategies to streamline business processes.
• Worked directly Oracle Engineering and Development while providing resolution to application issues.

Client: Confidential
September 2003 - January 2004
Role: Oracle Principal Consultant

• While using the AIM Methodology, performed business requirements, requirements gathering, modeling key business processes and creating testing plans.
• Performed an extensive implementation of TeleService, Citizen Interaction Center, CRM Foundations, Install Base, Field Service modules, HRMS for the Customer Center and Field Service operations
• Defined resources by applying various security attributes that included creating responsibilities, resource groups, role and role types.
• Implemented TeleService and configured the Service application to meet their business requirements.
• Configured the following modules to interact with the Citizen Interaction Center and Field Service: Task Manager, Resources, Calendar and Territory Manager, Application Object Library, System Administration.

Client: Confidential
January 2003 - September 2003
Role: Senior Systems Engineer

• Build Dell, Compaq, and HP servers, and install and configure Windows OS, software, and hardware to customized client requirements, as well as troubleshoot and resolve network, server, and hardware issues at technical and operational levels.
• Project Manager for systems integration of new technologies into client's environment. Work with Product Architect to design and document SOPs and TOPs, and ensured the project requirements were met. Implementation of : Terminal Services, HIPPA Transactions, BlackIce VPN, TotalView, Symantec ESM & ITA, Connect Direct, and Server Migration, Microsoft Windows NT/2000 Server, Microsoft Windows XP implementation, Microsoft SMS, and Active Directory.

Company: Confidential
2000-2002
TITLE: Senior Principal Consultant

• As a Senior Principal Consultant, I was a Team Leader managing several CRM projects that included hands-on implementation of: Service, Install Base, Knowledge Base, Service Contracts, Order Management, Supply Chain, and Financials.
• Utilizing the AIM Methodology and Rapid Implementation Methodology, performed requirements gathering, and analyzed business processes to assist in the design and selection of Oracle technologies to meet the future business models.
• Worked closely with Oracle's Development organization to assure that client requirements were being met by product enhancement.
• Designed an effective project plan with the client and consulting team with the goal of accelerating the implementation process to fit a Rapid Implementation Methodology.
• Implemented the Field Service, Service and CRM Foundations modules to manage Service request, task creation, and the management of territories for the field service organization
• Configured Depot Repair to handle RMA and perform various setups that were required to complete this installation. The integration between Depot Repair, WIP, Inventory, Receivables, etc... to manage the return of customer products.
• Setup the configuration of sales orders through the Service Request interface to manage the request to purchase products. This configuration required integration between inventory, order management, etc...
• Implemented the Service Contracts module and performed various setups in the Inventory, Bill of Materials, Receivables to setup billing parameters, create service programs, warranties and other requirements as dictated by the requirements.

Company: Confidential
1999 - 2000
TITLE: Manager of Enterprise Network Communication
TECHNOLOGIES: Windows BackOffice Technologies, Windows Networks, Client hosting technologies, CISCO networking devices, AS5300, Call Center technologies which included: Siebel and Genesys.
My role as a member of the management team included managing the technical staff that provided Infrastructure support of Networking and desktop technologies. Providing recommendations and with various design elements relating to the implementation of upgraded and new Enterprise systems. In addition, was instrumental in documenting and implementing operational policies and procedures which were to provide the end-user community the Operational guidance on utilizing the technologies.

Company: Confidential
1998-1999
Title: Senior Consultant
As a member of the KPMG Enterprise Integration Services (EIS) Consulting Practice, I was responsible for managing and hands-on implementations efforts.

• Provided Technical support, project management and issue resolution to the Practice which included approximately 10 nationally based offices.
• Performed research and hands-on implementation of: Windows NT Domains, Clarify (CRM Application), Citrix Metaframe, SQL Server 6.5, 7.0, Microsoft Back office suite of products, etc.

LEARNING CREDENTIALS

Peirce COLLEGE - Philadelphia, PA.
Bachelors of Science in Information Technology - (June, 2004)

Other Technical Training Attended:
Oracle Technologies, Microsoft, Novell, E-Business Applications, SQL Database, Java, HTML, C++, PMI,
Obtained CNE / MSCE