International Database Administration Resume

SUMMARY

Over 10years of experience in Credit and Customer Service. Dependable and conscientious recent N.A.C.M. Certified Credit Executive who is attentive to detail and produces quality work. Ambitious team player who enjoyed increasing responsibility levels during Tech Data Corporation career.

PROFESSIONAL EXPERIENCE

Confidential, Clearwater, Florida 2002 2009
Distributor of IT products, logistic management and value-added services worldwide

International Business Coordinator
This function encompassed a wide range of projects relative to the Credit and Customer Service department needs.

Credit and Collections

Handled a portfolio of 3500 credit card customers.
Took over the function of Credit Card Analyst when it was critically needed and contributed to the credit card department's success. Analyzed customers' paying habits, reviewed and released orders in a timely manner, established trusting relationships with customers which improved past due balances.
Created and recorded credit, new accounts and customer service policies and procedures. The three manuals were posted on the company's intranet site for consultation purposes. Implemented a monthly meeting with managers and leads to discuss new policies and update existing policies.
Collected past due accounts for the Quebec Canadian region, achieving 102% of the expected collection goal.

Training and Training Manuals

Trained Customer Service and Credit Representatives on six-day training sessions; discussed and recommended candidates to management.
Developed step-by-step training manuals for Collectors, Reconcilers and Analysts that helped the department better train employees and offer comprehensive reference guides for senior employee.
Created a Mentor Class for Credit and Customer Service senior associates. The class focused on behaviors and interpersonal skills in order to facilitate new employees' integration.

International Database Administration

Managed 3 major worldwide databases covering twenty eight countries for Executive reporting. Designed and automated reports and reduced work load by 50%.
Generated and controlled for accuracy on a monthly bases ten major risk/aging reports which were distributed to worldwide executives.
Maintained all segments of the Third Party Financing database and established strong professional relationships with managers and Third Party Financial specialists. Created processes to have all segments of the database updated on a daily and monthly basis.
Automated two reports for the Blue Credit Book, by creating an access database. This automation gained five hours every month.
Participated in a Lean Sigma project. The goal was to reduce floorplan expenses for the company by identifying manufacturers sponsored product lines and incorporating updated notifications in the sales tools. This initiative reduced floorplan expenses by thirty five percent in the first six months. The group earned the rank of Yellow belt.

Confidential, Clearwater, Florida 1998 2002
Distributor of IT products, logistic management and value-added services worldwide

Executive Assistant to CEO and Chairman of the Board

Coordinated special projects for the CEO. Successfully organized Town Hall Meetings involving forty to forty five participant sessions, synchronized technological needs and kept attendance records.
Managed CEO's calendar by establishing a systematic approach to track time. Scheduled appointments; confirmed changes or delays to the appropriate recipient and made all necessary itinerary changes.
Coordinated business and private travel arrangements. Organized a forty person family reunion for the CEO in Colorado. Booked houses and apartments for every participant; organized restaurant outings, a picnic and various entertainments for the family.
Received customer complaints, comments recommendations and suggestions via letters or telephone calls, forwarded them to the appropriate associates/departments.
Prepared formal presentations for CEO and management.

EDUCATION

Bachelor of Art, International Commerce

Bachelor of Art, English Language

Certified Credit Executive (CCE)
National Association for Credit Management

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows, Access
Internet Research, Mainframe Software

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