SUMMARY

• Information technology professional with extensive experience in technical support, system administration, database administration.
• Results - oriented team player whose major strengths include excellent communication, time management, and people skills.
• Outstanding technical troubleshooting and problem solving capabilities.

TECHNICAL SKILLS

• Linux OS
• Vmware
• Centos
• Cloud
• Nimble
• JIRA
• ETL
• Perl Programming
• Unix Shell Scripting
• Java
• KVM
• Oracle
• Veritas Cluster Server
• Veritas Storage Foundation
• Jenkins Python
• SUN Solaris OS
• Tomcat
• NFS
• Voyager
• Apache
• SAN
• Veritas CFS
• ZFS
• Legato
• A10 Network Load Balancer
• KVM
• Chef
• NetApp
• Salesforce
• AIX OS
• KVM
• Virtualization
• Tufin
• Tomcat

PROFESSIONAL EXPERIENCE

Confidential

Cloud Support Engineer

Responsibilities:

• Provisioned Linux Virtual machines using kvm and vmware in Dev/QA/Production servers in teh cloud.
• Provisioned Windows virtual machines in Dev/QA/Production server.
• Configured and allocated Nimble and Netapp storage during server provisioning.
• Executed Firewall administration activity including defining and copy rules using Tufin.
• Configured A10 Load Balancer to meet requirements.
• Participated in Backup and Restore Nimble and NetApp storage management.
• Managed Live and cold server migration.
• Decommissioned products and services in teh Cloud.
• Trouble-shooting Cloud technical problems including Virtual servers, VCS, ETL, networking, Oracle and cloud applications
• Performed Cloud 2nd Tier support & 24x7 on call duty.
• Worked with application support, DBA and network engineering resolving issues.
• Coached CPG (cloud production group) team members.

Confidential

Technical Support Analyst

Responsibilities:

• Has received many excellent commendations from customers about my technical skills and halpfulness.
• Provided clear verbal and written communications to halp customers resolving issues.
• Performed Oracle performance tuning for various accounts fixing and preventing Voyager/Oracle crashing.
• Utilized my Perl debugging skill and resolved Voyager application problems.
• Used my scripting and OS skills to resolve various backup issues.
• Analyzed and fixed Java application performance problems using monitoring tools.
• Teamed up with Professional Service addressing teh customer requirements.
• Assisted Voyager technical and functional team members on OS, Oracle and scripting.
• Participated Voyager pager support rotation.
• Developed a Voyager migration-to-hosted-server checklist by communicating with various teams.
• Upgraded Voyager software using VIK tools. Debugged VIK tools in-depth and worked with teh installation team to improve teh tools.
• Based on cases, gathered data and created JIRAs for unresolved issues.For example, analyzed core dump and determined a JIRA be created.
• Solved challenging technical problems such as Web interfaces, Refworks (a non-supported Voyager application), as well as DBI port connection error.
• Utilized debugging tools such as STRACE, Tomcat debugging facility and Firefox firebug to analyze tough cases and achieved resolutions.
• Worked with Cloud group on firewall and network PDs and host downs. .
• Communicated with critical accounts via conference calls on VPN and security policy.
• Wrote and offered procedures for customers to apply fixes and customization of tools.

Confidential

Senior System Administrator

Responsibilities:

• Provided technical leadership and mentoring to junior level administrators.
• Recognized by management for outstanding teamwork and partnership as well as excellent technical and client support.
• Performed Solaris and Linux technical screening and made recommendations to management.
• Established strong working relationships with SAP, Oracle and Web application teams.
• Managed Projects on-time delivery.
• Obtained and applied excellent VCS trouble-shooting skills.
• Analyzed performance issues on UNIX servers and resolved them.
• Worked with SAN team to solve SAN storage problems.
• Worked with Oracle (Solaris) vendor on critical OS problems and resolved within SLA.
• Led Solaris server build team including zones, virtualization, ZFS, CFS. ILOM including using Jumstart and flar.
• Built M series type of servers for SAP and Oracle applications and T series type for Websphere applications.
• Led steady-state team supporting Unix servers - Solaris, AIX and Linux. We has over 500 Solaris servers.
• Configured, implemented Filesystems and mirroring using Veritas Volume manager as well asSolaris volume manager. Configured and implemented VCS solutions.
• Experienced with HBA adapters, SAN Storage, EMC Power Path, SAN LUNs, IBM SVC including HBA software upgrade.
• Migrated UFS to ZFS on Solaris servers.
• Applied Solaris 8, 9, 10 patching including Live Upgrade and VCS 5.0, 5.1 software upgrade.
• Supported SAP and Ecommerce servers managed by Veritas Cluster servers.
• Experienced in security compliance and audit projects.
• Worked with network group to resolve any networking issues such as IP/MP, Oracle listener, IP connectivity, firewall, ports.
• Provided RCA and recommended solutions to management. For example, analyzed VCS nodes communication issues and made recommendations.
• Installed and supported IBM tools and backup clients on unix servers.
• Supported AIX VIO, LPAR and HACMP.
• Built Linux servers using Red Hat 5.2.

Confidential

Technical Support (Consultant)

Responsibilities:

• Installed and configured SUN Veritas Storage Foundation software on V440/V240.
• Managed SUN 3310 and 3120 using Veritas Storage Foundation.
• Provided Sun servers platform support.
• Installed and tested Oracle Database products including 10G migration.
• Developed applications using scripting and PL/SQL.
• Designed InfoVista Runtime and VistaPortal for UVNS, BVoIP and IPTel applications.
• Developed InfoVista applications for performance reporting using InfoVista APIs and Unix Perl and Shell scripting.
• Implemented Netbackup product for Oracle servers.
• Installed/maintained SUN applications using scripts.
• Experienced in Java Programming during teh development and support of UVNS and VoIPapplications.
• Developed and automated processes to collect InfoVista application data and forward alarms for customers.
• Developed and customized tools to simulate TL1 alarms for VistaBridge migration testing as well as providing rapid query for alarms.
• Analyzed data using Oracle SQL as well as InfoVista ivcmd commands scripting.
• Used Capacity planning tools from InfoVista to estimate teh capacity for future growth of applications.
• Provided advice to InfoVista production support personnel and recommended solutions.
• Worked with InfoVista vendor on software problems and obtained solutions as well as applied hot fixes.

Confidential

Oracle DBA (Consultant)

Responsibilities:

• Upgraded Oracle to 8.1.7.4, 9.0.1.4, 9.1.0.5, 9.2.04. 9.2.0.5, 9.2.0.6 and applied Security patches on both standard Solaris, Linux platform as well as Veritas Cluster servers in a global 2000 plus Oracle databases environment.
• Performed database and application testing pre and post upgrade. Resolved any issues related to teh upgrade.
• Supported Oracle databases up to 1 terabyte in both development and production including performance tuning, Oracle DB monitoring using custom developed SQL and Shell scripts, Database recovery.
• Developed Oracle monitoring tools using scripting and PL/SQL adding exceptions into a central repository for server and database collections.
• Used TOAD to assist application users with E-R Diagram and schemas.
• Provided DB sizing for application groups.
• Utilized Stackspack for performance tuning of Oracle Databases.
• Performed replication/restore/refresh for Oracle databases between locations using hot backup and cold backup from both SQL Backtrack/Veritas Netbackup and Oracle standard backup.
• Implemented Data Guard to automate fail safe processes.
• Installed and supported in-house Oracle auditing application.
• Worked with developers and Oracle vendor on resolving application problems using DBMS Support package and TKPROF for session level SQL tracing.
• Created privileges, Roles and User Profiles and granting resources to users.