TECHNICAL SKILLS:

SQL, MS Office Products (Excel, Word, PowerPoint, Access), Peoplesoft (i.e. Time & Labor, Human Resources, Confidential, Application Designer, PeopleTools, PS Query), ClearQuest

PROFESSIONAL EXPERIENCE:

Confidential

Consultant - PeopleSoft Time & Labor Sr. Analyst - Help Desk Support

Responsibilities:

• Work closely with system users, Tier I & II staff, functional staff, and technical staff to provide Help Desk support and problem analysis and resolution to user reported application problems pertaining to the PeopleSoft Time and Labor system.
• Document and guide users through step-by-step solutions.
• Provide ongoing support for the PeopleSoft Time and Labor application: log trouble calls, analyze and correct problem at source.
• Modify/Create SQLs to identify, analyze, and correct data issues on the backend.
• Triage and pass complex problems on to higher-level support for resolution.
• Coordinate weekly data releases.
• Communicate release information and case resolution to users.
• Work with Test team to review test cases and to ensure complete testing of the Time and Labor application and it’s interaction with other modules such as Confidential for the PeopleSoft 9.1 Upgrade and other releases.
• Advise users and Help Desk staff of changes in procedures.
• Act as Help Desk Team Lead to provide guidance and support to Tier 1 and Tier 2 analysts; Coordinate workloads; Participate in customer, internal, and status meetings; Lead team meetings; and Create / modify Help Desk procedures where necessary.
• Work on other special projects as assigned.

Consultant - PeopleSoft Functional Sr. Analyst

Confidential

Responsibilities:

• Provided functional support on the Confidential application working with PeopleSoft Federal Confidential 8.4.
• Gathered, analyzed, and documented user requirements and Release Notes for system enhancements and change requests.
• Worked with technical personnel to identify specific system requirements.
• Test system changes/enhancements related to defect resolution.
• Worked closely with technical personnel to identify specific system requirements.
• Assist with Help Desk issues and questions when needed.
• Modify/Create SQLs to identify, analyze, and track specific transactions within the Confidential application and the Incident Tracking system for reporting purposes.
• Perform related tasks and duties as assigned.

Confidential

Consultant - PeopleSoft Functional Analyst

Responsibilities:

• Provided functional support on the Confidential contract working with PeopleSoft Federal Confidential 8.8.
• Gathered, analyzed, and documented business requirements for system enhancements and defects.
• Assisted with the configuration of Confidential PeopleSoft application to meet continuing Confidential needs.
• Worked with technical personnel to identify specific system requirements.
• Tested system changes/enhancements related to defect resolution.
• Acted as liaison between technical staff and client group.
• Documented test results.
• Updated existing functional requirement documents.
• Completed and review additional documentation prior to production release.
• Performed related tasks and duties as assigned.

Confidential, Washington, DC

Requirements Analyst - PeopleSoft Production Support & Disaster System Applications

Responsibilities:

• Gathered /wrote user requirements for Confidential system enhancements.
• Elicited and managed user requirements for Disaster System applications.
• Reviewed and maintained system requirement specifications and release notes.
• Supported development, testing, and maintenance activities of proposed system solutions and changes.
• Acted as liaison between Development, Test Engineering, and Customer groups.
• Troubleshoot production defects.
• Provided problem analysis and resolution identification for user reported application problems.
• Provided system and process content for user guides and training manuals.
• Performed related tasks and duties as assigned.

Confidential, Ashburn, VA

Staff Specialist - PeopleSoft Production Support

Responsibilities:

• Provided functional / administrative support to Confidential Depts.
• Developed / reviewed PeopleSoft Confidential system queries & reports as needed.
• Gathered / wrote requirements for Confidential system enhancements.
• Worked with Development group to test / implement Confidential system changes.
• Researched / analyzed Confidential system issues to support Confidential business needs.
• Developed Confidential programs & checkpoints to ensure data integrity.
• Provided training on Confidential applications / enhancements.
• Troubleshoot user issues.
• Identified areas where automation could increase efficiency.
• Managed day-to-day Confidential related system responsibilities.
• Assisted with Confidential Gap analysis to determine requirements for 8.3 upgrade.

Staff Specialist

Confidential

Responsibilities:

• Performed weekly labor close process & ran monthly accruals ensuring all capitalized labor was properly captured and recorded.
• Developed / maintained SQL reports to verify that all interfaces had occurred and were reconciled.
• Gathered / wrote requirements and tested system enhancements where necessary.
• Maintained / updated tables in Oracle database to ensure accurate rates & dept status.
• Developed / provided SQL Confidential reporting and analysis of labor results to field & management as well as to support data collections and analysis.
• Assisted with testing & conversion of mainframe based time entry system to web based time entry system.
• Handled requests from internal users to answer questions, correct labor data problems, analyze data, research problems, & assist in understanding labor results.

Budget Coordinator

Confidential

Responsibilities:

• Assisted in the coordination of monthly reporting, forecasting, & planning.
• Assisted in the development of annual budgets, forecasting, & expense analysis.
• Prepared and submitted departmental accruals.
• Tracked / accounted for variances for all departments within the group.

Financial Analyst

Confidential

Responsibilities:

• Audited / paid local access bills.
• Researched, analyzed, and resolved issues pertaining to billing disputes.
• Identified / explained month-to-month inconsistencies/discrepancies on invoices.
• Filed claims for inaccurate billings on invoices.
• Generated reports confirming billing accuracy in Confidential database.
• Tracked payment trends and account history associated with billing process.
• Performed tests on new financial and auditing systems.

Confidential, Washington, DC

A/R Accountant

Responsibilities:

• Prepared invoices.
• Solved invoice problems and handled inquiries from customers.
• Researched, analyzed, & resolved unapplied cash and credit on customer accounts
• Credit collections.
• Prepared daily cash receipts for deposit to bank & recording in accounting system.
• Processed credit card transactions.

Confidential, Washington, DC

Head Cashier

Responsibilities:

• Handled daily bank deposits.
• Prepared cashier’s banks.
• Prepared cash and sales reports.
• Noted staff errors as related to cash handling and revenue controls.
• Evaluated daily managers reports.
• Performed related duties and special projects as assigned.
• Interacted with members of management staff and corporate office in matters related to revenue controls as well as supervise and maintain employee relations with other staff and management.