SUMMARY:

• Extensive experience in system administration, reporting, training development, systems integration, requirements analysis, workflow design, project management, testing/quality assurance, software development, customer service and vendor relationships.
• Skilled at driving value - added solutions by applying current technologies to create project deliverables in a timely manner.
• Excellent leadership, interpersonal and communication skills. International training delivery experience.

TECHNICAL SKILLS:

• Peoplesoft 9.1 HCM/FSCM
• UltiPro HRMS system
• Skillsoft
• SABA OnDemand LMS systemsMS Office Word
• Excel
• PowerPoint and Visio
• HTML
• SQL
• Access DevelopmentMS Project
• WEBEX
• XML
• JavaScript
• Microsoft SharePoint
• Oracle UPK
• Captivate
• SurveyMonkey
• Remedy
• ChangeGear

PROFESSIONAL EXPERIENCE:

Confidential, Houston

Training System Administrator, Training Developer, HCM Subject Matter Expert

Responsibilities:

• Managed the full life-cycle of development and delivery for a training program aimed at teaching Peoplesoft 9.1 HCM to 15,000 employees.
• Conducted a Training Needs Assessment across several departments and several locations to gauge change tolerance and determine training needs. Compiled results and presented to HR Directors.
• Lead a team of developers in creating training materials for an implementation of Peoplesoft HCM 9.1 utilizing Oracle UPK software.
• Coordinated with and supported a team of Oracle trainers to ensure successful training development and delivery.
• Administered 5 instances of Peoplesoft HCM for training, including security and configuration. Coordinated the refresh schedule and defect resolution with the development team.
• Assisted trainers in staging and maintaining learner data for classroom use.
• Provided general HCM SME support for Go Live at one of five hospitals, including individual coaching and remote assistance.
• Created and administered the team Sharepoint site.
• Administered the UPK software

System Administrator, Training Developer, Project Coordinator, Technical Writer

Responsibilities:

• System Administrator for various HRIS systems including training, survey, and performance management systems. Provided reporting, end user training, and technical support.
• Performed duties as Organizational Development Team Lead and SME for the LMS and Performance Management modules of UltiPro HRMS implementation/migration, and for Skillsoft implementation/migration.
• Provided business requirements and process expertise during solution selection. Evaluated solution options.
• Mapped data migration.
• Managed the yearly Performance Review process, including drafting communications, administering the software, training employees, providing technical support and reporting.
• Utilized Oracle UPK and Captivate to maintain/create training materials.
• Monitored Remedy for Training related issues. Independently resolved issues.
• Administered and maintained various SharePoint sites Developed custom workflows and other custom functionality in Sharepoint to better meet project requirements.
• Created role based training materials for all implemented modules of PeopleSoft 9.0 utilizing Oracle UPK and Microsoft Office programs. Responsible for independently mastering Peoplesoft 9.0 transactions and related business processes across all disciplines to customize training delivery.
• Administered Saba’s OnDemand LMS for web-based delivery of the training courses. Provided training related reporting metrics.
• Administered WEBEX to deliver webinars to remote sites. Recorded/and converted webinar sessions for deployment in SABA OnDemand.

Training Development Project Mgmt & Delivery

Responsibilities:

• Managed the entire life-cycle of the training development project for the ProjecTools software. Responsible for designing, developing, and delivering all course materials and presentations. Designed and maintained the online training environment.
• Successfully delivered training program in a multi-cultural environment onsite in Singapore and Houston.
• Trained and managed a team of trainers. Monitored performance to maintain a high level of success.

Software Integration Project Manager

Responsibilities:

• Assembled a team of engineers, cost control managers, procurement specialists, and software developers to integrate the software with company processes.
• Provided end-user training for operating the software with a focus on specific functional areas.

Technical Documentation Team Lead

Responsibilities:

• Planned, designed and developed up-to-date technical documentation for several modules of the ProjecTools software application.
• Managed a small team of document control specialists that developed manuals for individual application modules, edited their work and supervised their progress.
• Ensured consistency between web-based tutorials and manual content/layout.
• Provided technical support and CRM for ProjecTools customers.

Inventory Management System Project Manager

Responsibilities:

• Analyzed the business and determined that an inventory management system application was required for the Woman’s Home Auxiliary Merchandising Group. Architected the solution.
• Managed application development to ensure that all user requirements were met prior to general release. Designed use cases for STQA functions and trained end-users.

MS Project Server Migration Project Manager

Responsibilities:

• Developed a Project Definition/Plan; migrated several ongoing Williams’ projects into a central repository. Managed the timeline and execution to a successful on-time completion.
• Trained other project managers and team members in the use of the MS Project Server.

GIS Documentation System Project Coordinator

Responsibilities:

• Coordinated geographical information acquired by the non-technical administration staff with the technical project implementation team.
• Trained non-technical staff members and managers in the use of the GIS input systems.

Confidential, Torrance, CA

Lead Developer

Responsibilities:

• Developed the metrics management portal and manager’s dashboard for the Toyota Business Gateway—Toyota’s identity management security umbrella for all IT assets.
• Generated XML portal interfaces that allowed the addition of new data sources of any type. Directed peers in this new technology.

Webmaster

Responsibilities:

• Managed the creation, modification and maintenance of various company web sites.
• Championed technical web projects to the Conoco web partners.