PROFESSIONAL SUMMARY:

• Senior Training Consultant, with over 20 years of expertise in training delivery, instructional systems design and change management.
• Specialize in developing PeopleSoft, SAP and Workday technical documentation, delivering web - based and classroom training for Human Resources, Financial and Supply Chain modules.
• Proven track record of leading training teams, producing deliverables within scope, on budget, on time, significant improvements in learning processes and client satisfaction.

TECHNICAL SKILLS:

PEOPLESOFT APPLICATION | MODULES: PeopleSoft Enterprise 9.0 - 9.2, Human Capital Management (HCM), Financial Management (FM), Supply Chain Management (SCM), Enterprise Service Automation (ESA) and Reporting

SAP APPLICATION | MODULES: SAP ECC 6.0 and SAP R/3 version 4.7, Finance and Controlling (FICO), Project Systems (PS), Human Resources (HR), Materials Management (MM), Sales and Distribution (SD), Plant Maintenance (PM) modules, Business Warehouse (BW) and SAP Portals (Employee Self-Service and Manager Self-Service)

SOFTWARE | TOOLS: ANCILE (RWD) uPerform, RWD Info Pak Suite, User Productivity Kit (UPK), Adobe Captivate, MadCap Flare, SAS Visual Analytics, Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Project and SharePoint), Box, Learning Management Systems, HP Quality Center, VM Ware, Adobe Connect, GoTo Meeting, WebEx and SnagIt

PROFESSIONAL EXPERIENCE:

Confidential, Lake Mary, FL

Instructional Design Team Lead

Responsibilities:

• Responsible for managing, designing, developing course curriculums, course designs, eLearning (Captivate), instructor guides and work instructions for Confidential Travel and Expense modules for 80,000 Verizon employees.
• Facilitate working sessions with Subject Matter Experts (SME) to identify the specific tasks for the rollout of Confidential .
• Facilitate weekly team meetings to communicate updates with project leads to ensure client satisfaction and on time completion of project deliverables.
• Manage the course creation in PeopleSoft and registration process in the Verizon branded LMS for users required to take live training sessions prior to Go Live.

Confidential, Atlanta, GA

Instructional Design Team Lead

Responsibilities:

• Responsible for overseeing the Instructional Design team that includes 5 members with day-to-day training activities on the Financials Management PeopleSoft 9.2 upgrade project.
• Develop course curriculums including: effective learning goals, course design outlines, eLearning, instructor guides and work instructions.
• Manage the design and development of thirteen instructor-led courses, eLearning (Captivate) and webinars to support a population of over 6,000 end-users university-wide.
• Act as Quality Analyst to ensure the Instructional Design team provides consistency across all training deliverables.
• Facilitate weekly team meetings to communicate updates with project leads to ensure client satisfaction and on time completion of project deliverables.

Confidential, Atlanta, GA

Training Consultant

Responsibilities:

• Instructional systems designer responsible for designing and developing concepts, exercises and work instructions for the Human Resources module.
• Facilitated working sessions with Subject Matter Experts (SME) to review and validate client specific training content.

Confidential, Irving, TX

Training Consultant (PeopleSoft)

Responsibilities:

• Instructional systems designer responsible for designing, developing online training courses and simulations (uPerform) for the Accounts Payable, Project Costing, Asset Management, Manager and Employee Self-Service modules.
• Facilitated working sessions with SMEs to identify the deltas within PeopleSoft versions 8.4 to 9.1 for the aforementioned PeopleSoft modules.
• Assisted training team to define on-going end-user training strategies to ensure training effectiveness for post-go live support.

Confidential, Chapel Hill, NC

Training Consultant (PeopleSoft)

Responsibilities:

• Training Team Lead for a team of 4 team members responsible for designing, developing and delivering ten end-user training courses to support PeopleSoft HCM ( Confidential ) for a population of over 250 HR central office end-users university-wide.
• Designed, developed and delivered PeopleSoft Query, XML, and BI Publisher reporting end-user training to over 300 key reporting central users across both FM and HCM for a population of over 1,000 HR, Finance central office end-users.
• Designed and developed the university’s proprietary reporting system enhancements training documentation and provided training support to the Director of Reporting for the new rollout of system updates for a population of over 1,000 central office end-users.
• Communicated effectively project team updates with project leads to ensure client satisfaction and on time completion of project deliverables.

Confidential, Chicago, IL

Training Consultant

Responsibilities:

• Instructional systems designer responsible for developing concepts, exercises and work instructions using Workday HR for HR managers.
• Engaged HR SMEs for Workday requirements gathering to ensure new business processes were captured in customized training documentation.
• Instructional systems designer responsible for updating work instructions and quick reference guides from PeopleSoft versions 7.5 to 9.1 for the HR module.
• Engaged HR clients and SMEs for requirements gathering to ensure new processes and updates to old processes were captured in training documentation.

Confidential, Baton Rouge, LA

Training Consultant

Responsibilities:

• Created and executed training strategies to support and leverage enterprise-wide Windows 7 and Microsoft 2010 upgrades in alignment with PMO milestones, objectives and deliverables.
• Assisted client training lead with managing multiple project plans and timelines to ensure training implementation milestones are met.
• Coordinated closely with the project team (some of which will be simultaneous) to assess project scopes, identify potential resource or timing issues and to mitigate risks.
• Participated in the design, development, and delivery of effective instructional and performance support solutions, curriculums, programs and tools.

Confidential, Decatur, IL

Training Consultant

Responsibilities:

• Instructional systems designer responsible for designing, developing concepts and simulations for Accounts Payable, Accounts Receivable, General Ledger and Fixed Assets modules.
• Performed quality assurance testing to ensure accuracy of system configuration and enhance the quality of the training documentation.
• Performed end-user training analysis, consult with stakeholders, project leads and SMEs to assess and recommend customized client training needs.
• Provided training support to Confidential SMEs and trainers to ensure training effectiveness.
• Maintained a global project training SharePoint site, enabling project team members worldwide to centrally access pertinent project documentation, including business process procedures and training documentation.

Confidential, Oklahoma City, OK

Training Consultant (SAP)

Responsibilities:

• Instructional systems designer responsible for developing concepts, exercises, work instructions and simulations (uPerform) for Plant Maintenance (PM) and Supply Chain (SC/MM) modules.
• Defined end-user training strategies to ensure the effectiveness of future training rollouts.
• Documented business processes for PM system enhancements and new functionality.
• Conducted Super User Train-the-Trainer sessions and end-user training for US and Canadian PM and SC employees.
• Provided post go-live support to end-user by helping to assist through use of the SAP system.

Confidential, Southfield, Michigan

Training Manager

Responsibilities:

• Defined Confidential work activities, training specifics, deliverables and timelines through statement of work (SOW) with clients.
• Collaborated with Confidential SMEs, various business groups and project leads to assist in gathering training requirements necessary for implementing new Confidential solutions or enhancements to an existing application.
• Conducted needs analysis with SMEs and business analysts to develop customized training programs to meet identified client needs.
• Designed, developed and delivered end-user training materials for government, court and insurance clients on the use of their customized Confidential solution enhancing organizational total effectiveness.
• Developed and packaged standard off-the-shelf Confidential training materials for various Confidential process areas including: End-User Training, Document Imaging and Workflow.
• Conceptualized and launched the new Confidential training department by establishing training services, branding, standard pricing and marketing.
• Composed and presented weekly project progress reports to management securing management’s ability to maintain project schedule and adherence to training budget.
• Created metrics for senior management for tracking monthly, quarterly, and yearly reporting of cost analysis, expense of future training activities resulting in improved forecasting and benchmarking for excellence.
• Managed, lead, motivated and developed the Confidential Training team.

Confidential, Troy, Michigan

Training Manager (PeopleSoft)

Responsibilities:

• Analyzed PeopleSoft training needs and assisted in the development of training strategies for current and future Payroll, Billing and Accounts Receivable employees transitioning from legacy systems during design sessions.
• Facilitated working design sessions with SMEs (SMEs) to identify and drive business requirements and identify business process improvements as it relates to the changes in processes, organizational roles and responsibilities.
• Lead the management and monitoring of multiple projects simultaneously by establishing training plans and objectives to ensure goal attainment for each PeopleSoft release.
• Implemented instructional design theory to create course content that included traditional eLearning courseware, software simulations using OnDemand (UPK) and blended learning.
• Lead instructional systems designer responsible for developing and deploying course curriculums and outlines, concepts, process flows, work instructions, exercises and course evaluations based upon PeopleSoft HR (Time & Labor and Payroll), Financials (AP, AR, Billing and GL) and Reporting (nVision and Query) functionality for use in classroom training support as well as online help via OnDemand.
• Collaborated with all levels of leadership and SMEs to conduct quality assurance testing on all training materials created.
• Engaged the FM and HCM SMEs with the training team in requirement gathering to ensure proper and effective data testing, defect reporting and resolutions to meet Kelly’s business needs prior to training.
• Lead training instructor for over 200+ Kelly employees, supervisors, managers, payroll representatives, and other support level employees and provided pre-and post go-live support.