SUMMARY

• HDI Certified with Help Desk Institute, ITIL V3 Foundation Certified with over 12 years of experience in the Information Technology (IT) industry. This includes strong knowledge of quality assurance, software management, project management, customer service management, and help desk experience. I have demonstrated experience in delivering results within the information systems department for government and commercial organizations. Strengths in technical solution to improve create and deliver new processes and programs to improve operations that contribute to sustained business growth, and improved staff productivity.
• Additional skills are in configuration management, operations, staffing, and customer problem solving. Effectively communicates with all levels of management when delivering products or solutions to clients.
• Knowledge of Agile and Scrum Methodology

TECHNICAL SKILLS

• Project, Visio, Excel, Word, Access, PowerPoint
• Remedy, Service Now, and Magic Helpdesk Database
• Ariba 8.1 Software
• E - Recruiting, E-Base, Hiring or Open Enrollment, Position Management
• PeopleSoft 8.1 Portal and Financial support in Recruitment, Hiring, Payroll and Time and Labor, Personal Actions, Job Codes and Requisitions.
• Asset Management, Transportation, Status Tracking, Procurement Desktop, Momentum
• Experience in TOAD (Tools for Application Developers)
• Experience with PeopleSoft HCM 8.1 ; 8.9 ; 9.1,and 9.2
• JIRA Ticketing System Vs 6.4.11
• SumTotal v 2013.02.00.05
• Workday HCM
• HP ALM Tool for Test and Defect Management
• Experience conducting group presentations using PowerPoint, Visio etc.
• Knowledge of Unified Modeling Language (UML) Use Case.

PROFESSIONAL EXPERIENCE

Confidential

Consultant - PeopleSoft Functional Analyst & Tester

Responsibilities:

• Provide ongoing support for PeopleSoft full implementation from PS 8.9 EHRP system to PS 9.2 EHCM system - HR Solution
• Apply an enterprise - wide set of disciplines for the planning, analysis, design, and testing of information systems on an enterprise - wide basis or across a major sector of the enterprise
• Perform requirements analysis and test planning, develop test strategy and test plan, design and implement testing methods and test procedures, and develop the approach for full system integration test of the technical implementation, including the integration of all hardware, software, and network components with emphasis on interoperability, interfaces, data management, data validation, system performance, security, COOP, disaster recovery, reliability, availability, and maintainability, parallel pay, training, and help desk
• Prepare and review system test specifications, covering database design, data conversion, application program interfaces, user interface design, and systems performance and ensure section 508 compliance and security compliance
• Assist with creating test plan for the Enterprise Human Capital Management (EHCM)-HR Solution implementation
• Perform testing, including functional testing, system integration, end - to - end testing, front and back - end testing, performance testing, and automation testing
• Work in Agile methodology environment in planning, creating, and updating trello cards for next sprint on Conference Room Pilot (CRP) pilot or project phase.
• Ensure adherence to government directives, standards, and guidelines concerning software quality assurance
• Prepare test results and reports, and troubleshoot and resolve issues and operational problems in conjunction with other engineering and technical personnel
• Provide communication of status and issues between the business areas and the project management teams
• Assist in the production of Change Management deliverables (requirements, test scripts, CRP scenarios, documentations, and test plans)
• Participate in project meetings for any system changes or implementations.
• Create test cases aligned with developed requirements and design documentation.
• Engage in business process management analysis and identify ways in which we can improve business operations for my clients.
• Engage in the planning and implementing of project for each sprint using trello
• Identify research and resolve all technical issues.
• Schedule and facilitate client and internal team meetings.

Confidential

Consultant - System Administrator

Responsibilities:

• Provide support on Workday HCM for all Human Resources Business Partners (HRBP).
• Assist with creating and verifying the test scripts for Workday HCM implementation.
• Monitor, maintain and update data and records in SumTotal System.
• Respond to and complete client requests in accordance with team support structure such as testing documentation, user guides etc.
• Participate in project meetings for any system changes or implementations.
• Create test cases aligned with developed requirements and design documentation.
• Research and document root cause failures.
• Execute and analyze report for my HR and HRBP.
• Provide Admin support for SumTotal Time and Tracking System.
• Provide support and troubleshooting for all SumTotal configurations and needed customization.
• Engage in business process analysis and identify ways in which we can improve business operations for my clients.
• Perform Fit-Gap analysis on the client’s business processes and their use of the software or intended use of the software
• Recommend alternative business process solutions to accommodate software gaps
• Assist in creating rosters and shift configuration for employee’s schedule.
• Provide day to day support for running payroll exception reports.
• Write SQL queries on a regular basis to test the validity of the data on the backend of PeopleSoft modules and SumTotal.
• Assist with HR Refresh files and manually load HR Refresh text file to SumTotal when needed.
• Supports the configuration of personal and sick time off accruals in SumTotal.
• Support HHMI Leave request entries in SumTotal.
• Execute biweekly payroll adjustment reports for payroll department.
• Provide training to all HHMI HR and HRBP.
• Validate the overnight job processes that migrated from PeopleSoft 9.1 and or Workday to SumTotal system.
• Identify research and resolve all technical issues.
• Manually create text files to be migrated into our systems.
• Responsible for uploading all test scripts, plan and conditions into SumTotal System.
• Utilize JIRA to create and track tickets and related documentation.
• Schedule and facilitate client and internal team meetings.

Confidential

PeopleSoft Functional Analyst/Tester

Responsibilities:

• Executed test plans with regression testing, integration testing and functional testing for PeopleSoft modules 8.9
• Researched and documented cause of test errors or trouble tickets.
• Provided technical support to prepare test data and validate test results.
• Researched and wrote required test conditions based on Requirement Traceability Matrix (RTM) requirements and technical design.
• Wrote SQL queries on a regular basis to test the validity of the data on the backend of PeopleSoft modules.
• Supported the test lead in maintaining test progress status and issue reporting.
• Tested script development from RTM requirements and technical design.
• Tested condition validation process and custom tools development.
• Reviewed functional and technical solutions with development and solution team and provide feedback and guidance to the team.
• Responsible for uploading all test scripts, plan and conditions on iknow Knowledge Base System.
• Run reports and analyze data on reports such as per daily, Static and Dynamic file for daily transaction.
• Run testing Mocks in preparation for migration.
• Support testing cycles by executing and troubleshooting test scripts
• Investigate test errors by assessing user training or system configuration design
• Supported automated testing tool deployment and use.
• Supported research into 8.9 customizations and Defense Financial and Accounting System (DFAS) interface analysis.
• Supported trouble ticket resolution and testing rapid deployment testing
• Supported testing for large project implementations or upgrades
• Worked with team and coordinate with end users, functional SMEs, Developers and other testers
• Supported Tier 3 or helpdesk trouble tickets resolution and testing
• Completed test scripts, plan etc using HP ALM automation tool

Confidential

SR Desktop Application Analyst

Responsibilities:

• Supported users in ebusiness, Fastlane application.
• Created use90000r manuals for analyst to use on historical records or repeated problems.
• Performed application testing in order to resolve a trouble ticket.
• Manually recreates a problem case in order to get to the root solution of that problem.
• Query Helpdesk database for assigned open and pending requests and updating requests as needed.
• Administered Secure ID accounts, issue tokens and assist customers with setup.
• Performed account administrators: reset passwords or unlock accounts in accordance with security guidelines.
• Provided support via phone, email, or in person to over 2000 Foundation’s internal customers with a focus on senior-level customers.
• Handled escalated technical issues and providing desk-side support for situations not resolvable over the phone.
• Installed configured, and troubleshoot Windows and Mac operating systems and the MS Office suite of products in an enterprise setting.
• Undertake computer repairs and troubleshoot workstation configurations with minimal supervision.
• Crossed train lower level tiers on troubleshooting incidents before escalating to tier III support.
• Performed deployment of hardware to Foundation users.
• Performed system backups and image of computer hardware.