SUMMARY:

• 10+ Years PeopleSoft, Oracle & SAP extensive functional business process experience
• 10+ Years Working with Confidential - test & document transaction procedures for eLearning simulations
• Work with Management, SMEs & Business Analysts to gather information & assess training needs
• Support ERP implementations, perform gap analysis, identify & mitigate risks to promote process adoption

FUNCTIONAL SOFTWARE SKILLS:

• 6+ Years PeopleSoft HRMS, FSCM, SCM, CRM - Financials, Supply Chain, Order Mgmt, Inventory & Fulfillment Mgmt, Purchasing, Procurement, Project Costing, Contracts, Enterprise Learning Mgmt, Dash Boards, Workflow, Business Planning & Fusion, Fluid, Position Mgmt, Benefits, Job Mgmt, Time & Labor, Budgeting, eProfile, Absence Mgmt, Workforce Admin, ePerformance, ESS & MSS
• 3+ SAP NetWeaver, MDC, GOM, TWT, Cargo & Shipping, Finance (FICO), SCM, PM, Order to Cash, PL, Supplier Relationship Mgmt, Purchase to Pay, Warehouse, Time & Labor
• 3+ Years Oracle CRM, HR, R2R, P2P, D2B, I2C, AP, AR, FA, GL, CM, PO, iPro, iExpenses & Queries
• MS Office Suite, Access, Excel, Word, PowerPoint, Outlook, SharePoint, WebEx & Visio

WORK EXPERIENCE:

PeopleSoft 9.2 Documentation & Business Process Consultant

Confidential, Atlanta, GA

Responsibilities:

• Created PeopleSoft 9.2 FSCM Finance Fluid & HRMS SCORM compliant eLearning simulations & documents
• Input data, tested & documented PeopleSoft transactions, best practices, standards & style guide
• Developed & linked Web pages to be used as topics or concept pages for interactional simulations
• Formulated CSS HTML to create specialized Confidential system templates, then documented & trained the client
• Advised DBA on Confidential administration best practices for Confidential 12.1 installation, backups & maintenance

Documentation & Business Process Consultant

Confidential, Atlanta, GA

Responsibilities:

• On Change Management team for 3 Informatica projects Materials, Customer & Supply Chain
• Captured end to end processes of data to OneWorld - Fundamentals, GS1 Standards, Workflow Tasks, Approvals, Hierarchies, Packaging, Dimensions, Ecommerce, Attachments, Assortments & Issues
• Organized & created 16 training manuals by task then recreated by role for 1000s of end users
• Mapped & documented new processes for Sales, Master Data Specialist & Offshore Capgemini teams
• Converted technical requirements into a 40 page reference guide for nontechnical end users

PeopleSoft 9.2 Documentation & Business Process Consultant

Confidential, Atlanta, GA

Responsibilities:

• One month project to help meet a deadline for January go live
• PeopleSoft HR 9.2 & Taleo created Confidential 12.1 topics & job aids SCORM compliant interactional simulations
• Resolved technical Confidential player issues, provided Confidential fundamentals & administration training
• Praised for advanced writing skills & ability to create Confidential simulations/topics with minimal guidance

Oracle 12.2.4 Offshore Documentation Manager & Confidential Administrator

Confidential, St Louis, MI

Responsibilities:

• Confidential 12.1 pro & Knowledge Center repaired technical issues, maintained library & migrated topics
• Change Management team for Oracle EBS 12.2.4 - Report to Record (R2R), Procure to Pay (P2P), Design to Build (D2B) & Invoice to Cash (I2C) AP, AR, FA, GL, CM, PO, iPro & iExpenses
• Managed & supported offshore team to create 250 Confidential Oracle SCORM compliant topics/simulations
• Searched ALM old information to create new test scripts to provide accurate transaction to team for documenting

SAP 7.30 Documentation & Business Process Consultant

Confidential, Houston, TX

Responsibilities:

• On Change Management GEMS II team SAP 7.30, NetWeaver, MDC, GOM, TWT, Cargo & Shipping
• Interpreted business needs for process, critiqued documents & improved overall training experience
• Designed Confidential 11.1 SCORM compliant See It, Try It, Know It?, Do It & Print bundled in each topic
• Tested scripts to ensure accuracy of new functionality was incorporated into Confidential simulations
• Updated PowerPoints then moved information to Articulate to be used for assessing end users

SAP 7.30 Instructional Design Consultant

Confidential, Houston, TX

Responsibilities:

• Developed & documented a strategic approach for the Confidential training process for Change Management team
• Engaged with management to define training needs & gaps, evaluate & report on past training
• Designed documents for comprehensive testing & training plan based on organizational needs
• Created requirements on how to approach software upgrades & training to support environments
• Wrote an Executive Summary & Business Proposal for the suggested Confidential training program

PeopleSoft 9.2 Lead Instructional Developer & Trainer

Confidential, Hartford, CT

Responsibilities:

• On Change Management team for PeopleSoft 9.2 upgrade AR, BI, GL, nVision, Queries & Reports
• Tested & produced GL Confidential 12 topics, PowerPoints, guides, work concepts, exercises, job aids & assessments
• Critiqued Billing & Accounts Receivable Confidential topics & organized on SharePoint
• Scheduled, prepped training room computers & conducted training classes
• Commended for my interactions with the client & training process methodology

PeopleSoft 9.2 Instructional Developer, Trainer & Business Process Consultant

Confidential, Norfolk, VA

Responsibilities:

• PeopleSoft upgrade from 8.4 to 9.2 AP, AR, BI, GL, PO, Project Costing, Contracts, Queries & Reports
• Work with Business Analysts to create a prioritized list then create Confidential documentation for end user training
• Reviewed & created test scripts, PowerPoints, Confidential topics, web pages, cheat sheets, job aids & assessments
• Planned, scheduled & delivered 20 training classes with up to 18 employees per class

SAP 7.10 Documentation & Business Process Consultant

Confidential, Houston, TX

Responsibilities:

• On Change Management GEMS TA SAP 7.10 - Finance, SCM, Plant Maintenance, Order to Cash, Warehouse, Purchase to Pay, Supplier Relationship Management, Plant Logistics, Time & Labor
• Tested transactions before developing documents for processes - used to improve overall experience
• Created & critiqued Confidential 11.1 SCORM compliant See It, Try It, Know It?, Do It & Print bundled in each topic

SAP Instructional Designer & Administrator

Confidential, Atlanta, GA

Responsibilities:

• Resolved functional & technical issues to migrate Confidential 3.6 to install 11.1
• Investigated, tested & documented Windows 2003 server, SQL, IIS database, Citrix SSO for Confidential & SAP
• Updated manuals proper steps for ODARC files, Roles, Localization, Tracker history & customized templates
• Presented WebEx sessions & provided quick reference guides for training new Confidential developers

Lead Instructional Developer & Business Process Consultant

Confidential, Tampa, FL

Responsibilities:

• ERP Upgrade for Siebel CRM, JDE E1, Big Machines & CTI - documented functional processes
• Tested transactions before documenting 100 Confidential 11.1 topics - Dashboards, Call Center, Contacts, Quotes, Sales Leads, Proposals, Orders & Credit Memos areas
• Go live used ADDIE model for testing, training materials, Confidential topics, player & linking to SharePoint
• Trained the Trainer on the fundamentals of Confidential developer, ODARCs & SharePoint publishing
• Assisted the Network admins by answering questions & concerns about Confidential server Instructional

PeopleSoft 9.0 & Oracle 12.1 Instructional Developer

Confidential, San Francisco, CA

Responsibilities:

• Documented PeopleSoft 9.0 & Oracle 11i - 12.1 processes & calculations - HR, CRM, Business Planning, Billing, Fleet Manager, EPM, Contracts, Cargo, Shipping, Inventory, Fusion, Queries, Reports & KPIs
• Sales & Operations Planning, Order Fulfillment, Procurement & Materials Mgmt
• Tested & captured 100 s of transactions - published, migrated to multiple servers & linked to help
• Confidential Administrator - created library, maintained, upgraded Confidential 2.75 to 3.62 & ODARC backups
• Created SharePoint Knowledge Center pages with individual links of Confidential simulations & documents
• Formulated HTML code to create multilevel Confidential Websites and later migrated to SharePoint

PeopleSoft 9.0 Lead Instructional Developer

Confidential, Fort Myers, FL

Responsibilities:

• Worked with Oracle team on PeopleSoft Upgrade 9.0 for ePro, Workflow & Inventory
• Engaged with Directors to determine the needs of the management & staff
• Assessed & mapped security roles to match curriculum path for staff
• Participated as needed in test script development & execution
• Planned, developed & tested processes to ensure validity of Confidential user training & documentation
• Authored role based ePro, Workflow & Inventory - ILT, WebEx & self-paced