SUMMARY:

A Senior Business System, Management and Program Analyst with 10 years of successful track record in managing, directing, and improving system - wide effectiveness in areas of enterprise PeopleSoft Human Capital Management. Recently served in a Quality Assurance and Program Management capacity for the Confidential Office of the Chief Financial Officer. A Subject Matter Expert and Change Management agent for PeopleSoft HR / Payroll implementations and production Help Desk support environments. A proven PeopleSoft System Administrator with hands-on involvement in successful Organizational Change Management and Development for both private and public sectors. A self-starter and a candidate for International Public Management Association Certified Professional (IPMA-CP), highly proficient in requirements gathering, business process improvement, high volume data analysis, reconciliation, and financial reporting to enrich the bottom line for any organization.

AREAS OF EXPERTISE:

PeopleSoft SME: HRIS/HRMS, Employee Electronic Applications, Federal HRMS & North America Payroll, Confidential & Confidential, Confidential & Attendance, Payroll & Leave Administrations, Performance Management, Talent Acquisition Management, Organizational Change Management, & Development, Business Process Improvement, Reporting & Metrics, Payroll Securities, Core HR / Benefit Admin, Tier II / III Production Help Desk Support & Quality Assurance methodologies

WORK EXPERIENCE:

Payroll Security & Reporting Officer

Confidential

Responsibilities:

• Developed, reviewed, analyzed and/or evaluated OPRS activities and programs as it relates to PeopleSoft Payroll
• Advised senior management and assisted the Director and Deputy Director in making decisions and in defining and/or developing payroll policies and programs for the Confidential
• Responsible for planning, operating, supervising and monitoring OPRS quality control efforts and trends as it relates to PeopleSoft Payroll, Confidential & Confidential ; user role security, reporting, and trouble-shooting all system issues
• Provided governance over projects to ensure OPRS’s program structure, processes, and procedures are adequately maintained, represented, and/or implemented; planned, developed, and initiated redesign of payroll operations and changes to payroll business process to meet OPRS’s Payroll objectives and compliance
• Served as OPRS Liaison between District agencies and with the PeopleSoft Support division of the Office of the Chief Technology Officer; to develop, configure, and maintain new and existing PeopleSoft Earnings and Confidential Reporting Codes, Special Accumulators, Accrual and tracking mechanisms
• Supervised and effectively managed 1 Payroll Security Analyst and 2 Payroll Security Technicians; assigned and reviewed tasks; monitored the efficiency of the OPRS’s Confidential and Confidential Security Help Desk to ensure all tickets were being resolved timely and accurately within the Payroll Security & Reporting Unit
• Managed the OPRS intranet to include creating, updating, and posting of relevant Payroll related contents such as: SOPs, Job Aides, MSS/ESS end-users s, and monthly payroll newsletter for the city workforce
• Administered the PeopleSoft Payroll and Confidential & Confidential program for new and existing District employees
• Overall directly responsible for informing and advising Director of any significant adjustment to the PeopleSoft HCM system due to upgrade/s that may impact OPRS’s capacity to pay District employees timely and accurately

HR Program Analyst

Confidential, Washington, DC

Responsibilities:

• Provided project management, policy development, planning, implementation and evaluation support for the agency’s Human Capital program - successfully transitioned the Library workforce to an on-line environment
• Designated Quality Assurance Officer for City-wide PeopleSoft initiatives for the Library to include: Performance Management, Confidential & Attendance, Employee Electronic Applications, Benefit and Leave Administrations, and Talent Acquisition Management via Employee Self Service and Manager Self Service
• Served as the HRIS manager for all agency organizational reporting, financial and budgetary reports, and metrics required by the Board of Directors and the City Council for strategic, business, and operational planning purposes
• Functioned as the HRMS manager ensuring data integrity of HR Personnel Action Requests (PAR) to be processed timely, accurately, and potential issues resolved- monitor and audit all transactions processed weekly
• Designed, implemented, and directed the HR/Payroll Help Desk support system with SLAs and managing complex issues - assigned tickets to 2 HR Assistants and 3 HR Specialists; 100% tickets resolved to date
• Directly involved in all aspects of Performance Management and Talent Acquisition Management which include planning, implementing, and system support - 100% management participation rate to date

Business Analyst

Confidential, Washington, DC

Responsibilities:

• Part of OCM team charged with & support for the City’s PeopleSoft Payroll Go-Live
• Developed Payroll Job Aides and Standard Operating Procedure manual - incorporated tips & tricks for users
• Provided Tier 2 support and trouble shooting for Payroll and HRMS securities
• Users errors decreased 100%
• Served as Lead Trainer and POC for 85 Timekeepers/Approvers at the Confidential

HRMS & Development Analyst

Confidential, Bethesda, Maryland

Responsibilities:

• Lead Trainer and SME in the deployment of company-wide PeopleSoft Payroll and Confidential & Confidential modules
• Trained over 500 HR/Payroll professionals using PeopleSoft North American Payroll
• Successful Go-Live of T&L Manager and Employee Self Service modules
• Ensured successful on-site the trainers; user errors decreased by 80%

HRIS Analyst

Confidential, Bethesda, Maryland

Responsibilities:

• Audited company- wide PeopleSoft HRMS activities to ensure data accuracy on a daily basis
• Effectively created and implemented HR/Payroll issue tracking methodologies for 15 corporate HRIS and Payroll Specialists - reduced company-wide user errors by 80%, and approx. $250K is saved per year due to less errors
• Provided and support to field HR Generalists - 100% increase in the overall efficiency of daily HR transactional processing and system integrity from approximately 85 field HR offices
• Successfully trained over 500 HR professionals in the PeopleSoft HRMS environment

Accounts Payable Specialist

Confidential, Bethesda, Maryland

Responsibilities:

• Standardized processing workflow for the AP Retail team - error decreased 80%
• Lead support for vendors and field - decreased outstanding call tickets by 90%
• Reconciled and claimed over $500K in credits due to the company