CAREER FOCUS:

To contribute to the overall success of a progressive growth oriented company in a position with diverse responsibilities.

SUMMARY:

• 7years interfacing with insurance carriers, Open enrollment.
• 8years Experience with PeopleSoft HCM core modules; HR/Payroll of North America, Benefits, ESS, Time and Labor, and Queries.
• Extensive experience with FERS and DC Retirement Plans.
• Experience with Defined Contribution and Defined Benefit Retirement plans.
• 8years focused on PeopleSoft software v.8.9 to 9.1.
• 8years performing and supporting PeopleSoft functional unit testing, integrations testing, system testing, and user acceptance testing.
• 3years experience with PeopleSoft Query.
• Providing functional consulting services to clients.
• Complete task in an efficient and timely manner.
• Technical communication skills.
• The ability to improve the process of delivering solutions to clients.
• The ability to share suggestions and knowledge capital for optimizations of clients implementations methodology.

PROFESSIONAL EXPERIENCE:

ERP Senior Systems Administrator/PeopleSoft Functional

Confidential

Responsibilities:

• Post implementation support and issue resolution.
• Reviewed eligibility and calculate retirement benefits for normal and early retirements.
• Rerun retirement calculations of retirees to in corporate new cost of living provision.
• Research employee history for employees currently in Deferred Retirement Plans and enter specific data fields in PeopleSoft.
• Set up terminated employees with vested pension into PeopleSoft.

Retirement Analyst - Calculator/PeopleSoft Functional & Technical

Confidential, Washington, DC

Responsibilities:

• Reviews, analyzes and verifies pension inquiries from DC Police, Firefighter and Teachers’ Plan members.
• Processes retirement applications and verifying accuracy of information by developing and documenting a written chronological order of events in a members work history by requesting, researching, investigating and analyzing pension data.
• Counsels’ employees on retirement-related rules, regulations and requirements; making determinations regarding creditable service, civilian deposits, re-deposits and post-1956 military deposits; and calculating retirement benefits.
• Determines benefit eligibility for (Federal and DC Employees Retirements, and Federal Group Life Insurance Programs), Retiree Health and Welfare eligibility, evaluate and determine retirement types’ member qualifies for and calculate pension benefit amount under all Trust Fund plans.
• Reviews and processes, death benefits and applications, surviving spouse, QDRO’s, divorce decrees, disability applications and updates members records accordingly.
• Prepare and write appeals based upon Pension Plan rules.
• Perform and/or verify required calculation of: vesting credit, plan service credit, account balance, service breaks, and reconcile benefit payments and payroll deductions.
• Participate in managing the annual benefit processes such as annual enrollment, compliance testing and reporting, and required notifications.
• Work with auditors (internal/external) in examination of benefits plans and cases.
• Experience in, functional testing for PeopleSoft.

Jr. Program Support/Check Processing - Contractor

Confidential, Washington, DC

Responsibilities:

• Processed request for earnings/employment information to Social Security Administration.
• Confirmed eligibility to receive benefits and verifies data for estimates of years of service worked via an in-house SSA computer line.
• Maintained and followed up on all SSA safeguard forms that are not signed by the participant in accordance with strict SSA requirements; that includes secured storage, and ensures that they are authorized and signed by the appropriate department manager.
• Resolved issues with the outside credit bureau; formulating a budget for the service and tracking cost.
• I was responsible for prompt and accurate disposition of approximately 1,000 checks that representatives of deceased payees of debtors mail to the Insurance Operations Department lockbox or to PBGC directly.
• Ensured that checks were deposited, recorded, routed, imaged, and appropriately credited back to the correct persons ledger on PRISM and PLUS.

Data Entry Specialist/HR Benefits

Confidential, Falls Church, VA

Responsibilities:

• Processed payroll from time input to check distribution using ADP’s payroll for windows product; processing deductions for employees; responding to employee pay inquiries.
• Processed monthly union dues; calculate pay for new hires, terminations, family medical leave, and personal leave.
• Assisted with quality control report to correct annual enrollment data.

Travel Support Counselor

Confidential, Rosslyn, VA

Responsibilities:

• Travel support counselor for Confidential in an inbound call center.
• Responsible for sorting through vast amounts of information to help make the best travel arrangements in a quick and cost effective manner.
• Sales and preparation of all government, military, and corporate travel arrangements.
• Implemented data processing of new client/customer profiles to clarify and maximize service support.

Travel Support Counselor

Confidential, Washington, DC

Responsibilities:

• Responsible for booking government, corporate, and military travel in an inbound call center.
• Manage frequent flier, unused tickets, and various programs to maximize use and cost savings to the company.
• Responsible for sorting through vast amounts of information to help make the best travel arrangements in a quick and cost effective manner.
• Responsible for weekly reconciliations.
• Composed internal memorandums to provide details of agenda outlines.