SUMMARY:

• Over 21 years of experience in the IT Consulting Industry and in PeopleSoft Implementation Projects with Version 6.x/7.x/7.5x/ 8.x/8.4/8.9/9.0,9.2
• Extensive experience on all levels of Project life cycle on Version 6.x/7.x/7.5x/ 8.x/ 8.4 8.8/ 8.9/9.0/9.1/9.2 of People Soft Campus Solutions (Student Financials, Financial Aid, Student Records, Admissions, Campus Community, CRM Integration)
• HCM (HR Benefits and North American Payroll), Financials (AP, AR, GL, AM, BI, INV, PO), CRM (Call Center, Sales, Marketing, Support) and integration with third - party applications, Experience in PeopleSoft Architecture Planning, Project management, Hardware sizing, Software Selection, Vendor Coordination, Database Administration, Application Software Installation, and Setup
• Experience in leading and guiding a team of IT professionals through the entire project life cycle
• People soft Testing using Load runner and manual test for stress test and load test
• Experience in Business Process Requirement Study, Fit/Gap Analysis, and Re-Engineering Business Processes, Recommending optimal solution path, Task evaluation, Team Selection, Task planning and delegation and Execution.
• Proven Leadership and interpersonal skills

PROFESSIONAL DEVELOPMENT:

Oracle DBA Architecture & administration, Oracle University

Oracle DBA Performance tuning, Oracle University

Autosys Administration (scheduling tool), Auto sys

Java developer, Sun Micro Systems

Load runner administration

PVCS administration, Mariant

TECHNICAL SKILLS:

Applications: PeopleSoft CRM (Call center, Sales, Marketing, Support), HCM (HR, Payroll & Benefits), (AR, AP, AM, INV, BI, and G/L), Campus Solutions (Student Financials, Financial Aid) and Version 6.x, 7.x, 7.5x 8.x, 8.4, 8.8, 8.9/9.0/9.1/9.2

People Tools: Application Designer, Application Engine, Component Interface, Business Interlinks, Application Messaging, Object People Code, Process Scheduler, Upgrade Assistant, Security Administrator, XML Messaging, DHTML Business Process Designer, Application Upgrader, Import Manager, Data Mover, PS Query, Tree Manager, Work Flow Designer, Mass Change, SQL/SQR, Crystal Reports, Load Runner

Databases: Oracle DB2UDB, MS SQL Server 2000

Hardware Platforms: IBM-M80/M60/RS6000, HP-9000, DEC Alpha 4000, IBM-Compatibles

Operating Systems: Windows, SCO, Digital UNIX V4.x, IBM-AIX V4.x, Sun Solaris, HP-Unix 10.10

Web Servers/Tools: BEA/Tuxedo ServerV6.5, BEA/Jolt V1.1, BEA Web logic

Languages: SQL, PL/SQL, SQL*Plus, SQR, JAVA

Project Mgt. Tools: Visio, MS Project 2000 and MS Office2000 (Word, Excel, Access and Outlook)

PROFESSIONAL EXPERIENCE:

Confidential, CT

Peoplesoft Cinsultant

Responsibilities:

• People Soft Campus Solutions, HR and Finance
• Application Designer, Data Mover, Integration Broker, Iscripts, Web Services, Application Engine, People Code, SQR, BI Publisher, Application Security, Bank of America and Western Union Integrations, Component Interfaces, Application Package, Phire, STAT, Web Services, File Layouts, Application Packages. Load Testing. Fluid Page development.
• Production Support, Patching, troubleshooting, Debugging.
• PeopleSoft Upgrade from 8.9 to 9.0
• PeopleSoft Upgrade from 9.0 to 9.2
• Integration with Texas State board for Warrant Holds
• 1098 IRS form implementations and interface with IRS
• Bank of America Credit cards/e-checks Integration and Implementation Project
• Western Union Integration and Implementation Project
• Bank of America Refunds Integration
• Bank Mobile Project Implementation
• Conversion from Banner to People soft
• Campus Solutions and HR split Project

Environment: Oracle 12c, PeopleSoft Campus Solutions 9.2, HCM 9.2, Finance 9.2, People Tools 8.56

Confidential, Santa Ana, CA

People Soft Consultant (Project Lead)

Responsibilities:

• People Soft CRM upgrade project, upgrade from 8.8 to 9.0
• Involved in complete SDLC, Managing the tasks on daily basis
• Requirement gathering, Functional design of the existing process and retrofit delivered functionality to match the customer business model
• CTI Integration (Genesys Connector) to help CCI Call center, which will direct the calls and populate the data to relevant pages and enabling quick click functions
• Involved in complete software development life cycle
• Support existing production environment for people soft CRM Leads and opportunities, created several custom process to accommodate client business process
• Integration between Student system and people soft CRM
• Performance tuning project
• Integration Broker, Component Interfaces, Application Packages

Environment: PeopleSoft 8.8/9.0,Peopletools 8.48, CRM, SQL Server 2005

Confidential, Newport Beach, CA

People Soft Techno-Functional (Project Lead)

Responsibilities:

• Managing the project from start end from requirement gathering, functional specifications, deployment and post production activities
• Extensive knowledge and Experience with Functional and Technical aspects of Sales, Support, Help Desk, Change management and Quality Modules
• People Soft Sales Opportunity module Customizations to fit the business process Several people code and application package, page people code, record people code customizations and customer was extremely satisfied with new interface and process flow
• People Soft helpdesk, Change management, Quality Configuration and customizations, implemented Active analytic framework for escalations and notifications
• Integration between HRMS and CRM Systems, worker integration process
• People Soft Upgrade from people Soft 8.8 to 8.9, have strong upgrade and re implementation experience
• Implemented Row level security and configurations, new role and permission lists

Environment: People Soft CRM (Help Desk, Support, Sales Opportunities, CDM, and Oracle on UNIX servers)

Confidential, Reston, VA

CRM Tech Lead

Responsibilities:

• Project planning, designing the new system architecture and implementation
• Functional Analysis, Configuration and setup
• Data Conversion planning from legacy (third party) system to people Soft CRM
• Design architecture of the Conversion Program and specifications
• Developing Conversion Programs using Component interface, Excel to CI, Application Engine, People Code
• Developed several scripts for conversion and automation
• Deployment and User acceptance testing
• Developed test plan and scripts for User testing
• PeopleSoft Financials upgrade planning and architecture
• Conversion planning and documentation

Environment: People soft CRM (Help Desk, support), People Soft Financials (AP, AR, GL, PC, so on) SQL Server On windows machine

Confidential, South San Francisco, CA

PeopleSoft Tech Lead CRM/SCM

Responsibilities:

• Extensively involved in PeopleSoft implementation planning, and requirement gathering
• Performed Functional Analysis, configuration and setup
• Data Conversion planning from legacy (third party) system to people Soft CRM
• Design architecture of the Conversion Program and specifications
• Conversion Specifications and documentation for Supply chain management, INV and PO

Environment: PeopleSoft CRM (sales, Help Desk, support), Supply chain Management (Inventory, PO) SQL Server On windows machine

Confidential, Pleasanton, CA

Senior PeopleSoft CRM Tech/Performance Lead

Responsibilities:

• Extensively involved in PeopleSoft CRM Application Functional Analysis and Documentation
• Worked on Call Center, Sales, Marketing, Support Modules Conversion from JD Edwards to PeopleSoft
• Involved in Application and Tools Upgrade of PeopleSoft CRM Application
• Worked on DB Upgrade from DB2 UDB 7.0 to 8.0
• Resolved the Existing Performance and Design issues such as Sales Opportunities, Sales Forecast Process
• Involved in Conversion of the Existing Data from JD Edwards to PeopleSoft CRM Application
• Involved in installing, configuring PeopleSoft CRM Software on the Servers
• Extensively worked on PeopleSoft CRM sales, Support, Help desk
• Involved in Productions support, enhancements, Change control
• Development effort as per functional requirement documents
• Involved in Functional documentation as per the Requirements
• Installed and Configured on Web Logic and Tuxedo servers
• Involved in tuning all layers of the PIA including Database.
• Worked with DB, network and Server Team for Performance Tuning
• Load testing using Load runner
• Involved in Application, App Server, Web Server Performance Tuning
• Site minder Application Issues resolutions for Secured and faster app.
• Performance Testing Iterations conducted using Load Runner Scripts
• Involved extensively in People Tools Upgrade from PT 8.41 to PT8.44

Environment: PeopleSoft CRM (sales, call center, Help Desk, Marketing), DB2 UDB, AIX

Confidential, Belleview, WA

Senior PeopleSoft Consultant/Conversion Manger

Responsibilities:

• Managed conversion team of 10 people, Involved in project planning, design, as well as defining the methodologies.
• Designed the conversion methodologies and approach from PeopleSoft to SAP.
• Wrote Data Conversion programs to convert the Data from PeopleSoft to SAP
• Resolved the existing issues in the PeopleSoft production system.
• Involved in Requirement gathering and analysis also fit/gap analysis between SAP and PeopleSoft.

Environment: PeopleSoft Financials (AP, AR, GL, PO, AM, INV), Oracle, Sun UNIX

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Ensured project timelines were met and provided project status and risk factors to Upper management and Business owner
• Implemented PeopleSoft CRM (sales, Call Center, Help Desk, Marketing, Order capture)
• Involved in Requirement gathering, Fit gap analysis, functional documentation
• Involved in Technical documentation, Modifications, Architecture for CRM implementation
• Involved in Sales process modifications design as needed by Business
• Extensively worked on PeopleSoft Upgrade project, PeopleSoft Financials
• PeopleSoft Installation,
• Tools upgrade,
• Running compare reports for 7.0 demo to 7.5 production copy
• Reviewing compare reports
• Decision making based on Reports review
• Data base copy and restore
• Load testing using Load runner
• Upgrade from following PeopleSoft delivered path.
• Used upgrade assistant part of the process
• Database backup and run audit reports.
• Application upgrade
• Applying database changes
• Systems Test to make sure all the customizations and upgrade is working as per business owner’s expectations.
• Prepare environment for User acceptance Test
• Support the UAT and Fix the issues.
• Test the production move passes.
• Extensively worked on Financials upgrade project.

Environment: PeopleSoft CRM (Sales, Call Center, Help Desk, Marketing, Order capture), PeopleSoft Financials, SQL Server 2000, Windows 2000, People tools, Upgrade assistant