Business Operations Manager Resume

SUMMARY

Accomplished Business Analyst with over 20 years of experience in government and utilities. Experience in programming, leader. A self - motivated results-driven Senior Information Technology (IT) professional with hands on experience in all aspects of IT. Have business background in Government and Utilities. Experience with Mainframe, Conversion, Data Mapping, Writing DOD Manuals, PeopleSoft, Cobol, DB2, and Microsoft Office.

TECHNICAL SKILLS

SYSTEMS & SOFTWARE ORACLE, SQL, SQR, Microsoft Office, Microsoft Visio, DB2, Cobol
IBM JCL/Utilities, IDMS, QMF, Easytrieve, Information Expert, SYNCSORT,
TSO/ISPF, MS DOS, VSAM, ETL, Test Plans, Test Scripts, Reconciliation,
User Requirements, Requirements Analysis, Design Documents,
PeopleSoft Customer Information Systems
PeopleSoft Payroll Systems
PeopleSoft Human Resource System

PROFESSIONAL EXPERIENCE

Business Operations Manager

Confidential

Responsibilities:

Built relationships with the Building Contractors, French Market Organization, and the city of New Orleans to get drawings delivered and assigned to the correct people
Expanded public awareness and brand presence by designing an engaging website to showcase products services available
Formulated a comprehensive Inventory Tracking program to reduce waste, forecast upcoming needs, and document utilization levels
Secured a credit card machine from banking official

Programmer

Confidential

Responsibilities:

Designed Conversion Process, performed all Data Mapping, created Specifications for conversion programs
Supervised programmers performing development, corrections, and specification changes to conversion programs using Cobol MVS and JCL
Developed SQR reports for SPL/PeopleSoft Customer Information System (CIS)
Tested Conversion programs in the CIS using SQL and other batch programs
Worked with customers daily to address Conversion, Data Cleanup and Testing issues
Designed Microsoft EXCEL Problem Reporting System, where system recorded all the problems they had after installation, who was going to be responsible for it, resolution of the problem, who was responsible for testing it and when it will be resolved
Interview and managed contractors and performed project management activities