Principal Advanced Support Engineer Resume Redwood City, CA - Hire IT People

SUMMARY

20+ years IT PeopleSoft expertise, client - facing, diversified IT industry knowledge. Excellent interpersonal, communication written, verbal communication and writing skills.

PROFESSIONAL EXPERIENCE

Principal Advanced Support Engineer

Confidential - Redwood City, CA

Responsibilities:

Setup Confidential Cloud POC using customer data. Designed infrastructure with MAA, DR, Backup, recovery systems configuration, flexibility. Created Demo environments as Confidential Application DBA, PeopleSoft system admin.
On-Premise Exalogic cloud setup - created vServer VM templates, Created customer migration Project Plan, performance tuning, UPK/ PUM setup, PeopleTools App Upgrade.
Confidential Managed Public Cloud - supported client issues, upgrade setup, infrastructure audit.
Cloud best practices team member created infrastructure architecture standards for PeopleSoft Lift and Shift.
As PeopleSoft Advanced Customer Support, addressed various client issues for 50+ customers including review of IT infrastructure Architecture for supportability, compatibility, upgradability, full security and infrastructure hardening.
As IT Project manager created project plans with client's partner, setup DPK PUM puppet upgrade environments, PeopleTools and Application upgrade steps, compares, fit-gap development work. Project managed the client through their timeline, provided risk mitigation. Client to production and post production support.
Developed on PeopleSoft HRMS 9.2, FSCM 9.2, Campus Solutions 9.1, PeopleTools 8.5x.
As Pre-sales collaborated with Cloud Confidential sales, performed solution presentations.
PeopleSoft application programmer developed yearly tax 1099 update patches for HRMS 8.9, 9.0, 9.1 using AppEngine SQR, COBOL, Component interface, documentations, PeopleCode, BI / XML publisher, SQL tuning, DB scripts, SES Enterprise Search, Fluid UI.

Technical Product Manager

Confidential - Armonk, NY

Responsibilities:

As Confidential technical PeopleSoft product manager directed road map for features, enhancements. Researched global market for product direction and product design based on Confidential project charter and global marketing direction.
Created global implementation team PMO, supervised 15 resources for implementation and programming. Hired team of 3 Project managers and 12 third party partners. Drove engineering teams, led the change management, support, training.
As Program manager / IT lead Architect / successfully implemented 45 PeopleSoft implementation solutions and post production support.
Customer account management, product sales and deep hands-on implementations.
Highest division Sales Product service.
Created Demo POCs, videos and field sales presentations, negotiated with customers
Awarded industry outstanding consistency and leadership to the organization, innovative strategic product solution positioning, best practices for product delivery center.

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Principal Advanced Support Engineer Resume

Redwood City, CA

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