OBJECTIVE

• To obtain a challenging position where my proven abilities can be utilized and where there is an opportunity for professional growth.

TECHNICAL SKILLS

• MS - Excel
• MS-Word
• PeopleSoft
• Printstream
• CAARS
• ODM
• SAM
• Output
• IBM PC’s and compatibles keypunch machine microfiche
• 10-key
• UNIVA card machine

PROFESSIONAL EXPERIENCE

Confidential

Full-Time Warehouse Associate

Responsibilities:

• Pack merchandise in boxes
• Pack merchandise in envelopes
• Back-end - catch merchandise to make sure it is sealed properly, if not sealed we remove the item from the assembly line and seal them
• Trained in AFE - pack multiple merchandises in boxes

Confidential

Customer Service Representative II

Responsibilities:

• Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis.
• Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude.
• Ensure processes are done thoroughly, accurately and per legal/process requirements.
• Accurately update systems and databases with status details and other information relating to customer concern or need.
• Ability to demonstrate very strong Accounts Payable operational skills and knowledge.
• Ability to process refunds from vendors and customers, make accurate adjustments to their accounts.
• Ability to adapt to change and meet the changing demands of the work environment.
• Ability to demonstrate strong power of analytical reasoning and problems.
• Maintain strict confidentiality with customers, employees, and company information.
• Recommend changes to policies and procedures to support providing a low effort experience for our customers. Immediately implement and maintain control when procedural changes are presented.
• Able to perform assigned tasks with little or no supervision.
• Assists with training and coaching of new team members. Assists others within department, assists in leading departmental projects or activities.
• Follow Ally policies and procedures and abide by the Code of Conduct and Ethics and Information Security Standards.

Confidential, Jacksonville, FL

Loss Mitigation Specialist

Responsibilities:

• Review and process modification, short sale/deed in lieu applications.
• Monitor the Non-Critical folder for critical Loss Mitigation (LM) documents and documents that need attention, and reroute them to the appropriate department or folder as needed.
• Monitor the Undefined folder to identify Loss Mitigation (LM) documents that have been placed incorrectly in the Undefined folder, research and process 3rd party authorizations.
• Retrieved the mortgagor’s credit report from the Equifax website and upload the credit report to Lender Live to be viewable.
• Retrieved the mortgagor’s/co-mortgagor’s BPO (Broker Price Opinion) report from the Pro-Teck website and upload the BPO report to Lender Live to be viewable.

Confidential, Jacksonville, FL

Consultant

Responsibilities:

• Managed Account Processing Services (MAPS) provides superior operational services for accounts in managed products at Confidential .
• I was responsible for processing Consults ACATS, PIA ACATS, MLUA ACATS, and MLPA ACATS.

Confidential, Jacksonville, FL

Accounts Payable Coordinator

Responsibilities:

• Attached purchase orders, packing slips, and supporting documentation to invoices, deface invoice and distribute for approval.
• Communicated daily with vendors regarding invoices.
• Coordinated with mail transportation with the postage checks and postage deposit slips.
• Verified and process all employees’ expenses in PeopleSoft and Print stream.
• Utilized PeopleSoft and Print stream to process all voids at the end of the month. To track purchases, and to input new vendor information including correct 1099 information.
• Prepared express checks for and documentation approval as necessary. Also prepared weekly pay cycle.
• Exported/Imported data from Print stream to PeopleSoft weekly or as needed.
• Responsible for end of the month and end of the year reports.
• Verified all incoming purchase orders for proper approval. Matched all incoming invoices with purchase orders before distributing to department heads for approval.
• Provided assistance by manually processing payroll adjustments and payroll checks.
• Inputted vendor’s information daily into PeopleSoft including 1099 information.
• Verified and process all employees’ expenses in the system.
• Utilized PeopleSoft to process all voids at the end of the month.
• Maintained a balance log for the accounts payable distribution to the general ledger and the open accounts payable items on a weekly basis.
• Responsible for the end of the month and end of the year reports.

Confidential, Jacksonville, FL

Sales Associate

Responsibilities:

• Provided top quality customer service to all customers.
• Determined the customer needs and wants and provided customer service to meet them.
• Arrange merchandise to appeal to customers and to help keep the department clean and well-stocked.

Confidential, Jacksonville, FL

Bookkeeper

Responsibilities:

• Provided top quality customer service to all customers.
• Responsible for all monies coming in and going out.
• Responsible for and managed cashier activities such monetary deposits, refunds, cancellations, overcharges, credits and debits.
• Responsible for daily, weekly and monthly reports.

Confidential, Jacksonville, FL

Order Coordinator-Management Trainee

Responsibilities:

• Managed 25 positions, order fillers and data-entry operators. Maintained computer reports according to the Inventory System Guidelines.
• Communicated daily with Management regarding issues encountered during my shift. Interacted with promotional assembly orders.
• Reviewed factory invoices for correct number of chits for factory invoices and charge backs.
• Assisted Management and workers in locating raw materials and components on the Hewlett Packard and IBM Systems.
• Performed rack location audits.
• Received bulk, components and raw materials on the system to make sure the information was correct regarding purchase orders.
• Responsible for keying invoices, credit and debits memorandums, cancellations, school contracts, sales forecasting and special projects.

Confidential, Jacksonville, FL

Senior Purchase Order Technician

Responsibilities:

• Responsible for paying vendors in a timely manner.
• Matched invoices with correct purchase orders.
• Contacted vendors in regards to invoices discrepancies.