We provide IT Staff Augmentation Services!

Service Delivery Manager Resume

5.00/5 (Submit Your Rating)

Brentwood, TN

SUMMARY:

  • Over teh course of my seventeen year career working wif human resource information systems
  • I have developed and continue to develop an extensive functional background in HCM Systems for teh facilitation of human resources, recruiting, benefits, training, performance
  • Learning management, payroll and compensation processes. I have led all aspects of teh implementation and upgrade life cycles in both "On Premise" and SaaS delivery models wif ORACLE EBS, Fusion, PeopleSoft and Workday.
  • I believe in a strategy of fully integrated systems, utilizing integrated tools to meet complex business requirements, while only considering third party tools as a last resort.
  • I have also built a high functioning HRIS team, process and function from teh ground up. As an HRIS Manager, an analyst and as a consultant, I have developed and performed needs and requirements analysis
  • Process design, system design, project management, system configuration, system testing, data conversion, project documentation, user training, and post - implementation support.
  • My objective is to join or build a strong team wifin a dynamic organization where I can utilize my extensive experience and leadership skills to help that organization define and execute a best practice HCM/HRIS strategy and function.

PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Manager

Responsibilities:

  • Ensuring that teh technical delivery of all services meets quality, scope and service level requirements.
  • Ensuring that all changes and other customer service requests are fulfilled timely and correctly.
  • Leading problem resolution efforts and post-incident reviews.
  • Scoping, planning and managing small or routine projects wifin teh IT environment.
  • Building and maintaining strong working relationships wif all levels of KBACE and customer IT personnel.
  • Maintaining a detailed understanding of KBACE service offerings, delivery processes and technical capabilities.
  • Identifying, documenting and implementing process improvement initiatives.

Confidential, Brentwood, TN

Director HRIS

Responsibilities:

  • Manage teh HRIS systems and lead teh team in a service oriented and integrated human resources operations function. Develop and maintain partnerships across all functional HR areas and partners to develop and integrate solutions in support of business objectives.
  • Responsible for insuring technical expertise of all HRIS sytems, including PeopleSoft HRMS, Payroll, Benefits, Performance Management, Talent Acquisition, Self-Service, Learning Management, Kronos, and Reporting.
  • Responsible for implementing improvements to Human Resources business processes relating to HR systems and teh HRIS team, determining appropriate actions and functional needs.
  • Act as liaison to other departments including IT, Internal Audit, Finance, Operations, etc. Executes planning, design, implementation, and administration of all HR systems.
  • Own teh annual HR systems and budget review process.
  • Directing and managing teh HRIS systems team and system components including Core HR, Payroll, Self-Service, Compensation, Performance Management, Succession Planning, and Talent Management. Manage and develop team members to ensure optimal performance.
  • Developing and overseeing teh execution of tactical plans to assure that HRIS supports teh Company's strategic objectives. Coordinating wif teh HRIS team and other functional HR areas to assure that technology and related needs are adequately addressed.
  • Directing and managing plans and mechanisms for teh dissemination of pertinent HR data and reports from HRIS. Oversee teh development implementation and maintenance of periodic reports distributed by Human Resources.
  • Ensuring system documentation is maintained and current to insure compliance wif various governance requirements as it relates to HCM (Sarbanes Oxley, internal audit, information security and privacy).
  • Collaborating wif teh HRIS team, partner wif other HR functional areas to review HR business plans and identify opportunities for automation support.

Confidential, Houston, TX

HRIS Manager

Responsibilities:

  • Mentor and transfer knowledge to team members supporting SAP, ORACLE EBS, Talemetry and Taleo.
  • Direct resources, prioritize tasks and provide guidance to team members, ensure task completion in compliance wif policies, procedures, and business strategy.
  • Lead teh development, implementation, analysis, and administration for specialized HR Systems functions supporting, Compensation, Benefits, Core Human Resources, Staffing, Learning & Development, International, other HR disciplines.
  • Solve complex and unique problems, or direct teh daily activities of a business, technical support, or functional support team.
  • Interpret internal and external issues and develop best practices.
  • Troubleshooting system issues encountered by end users,
  • Lead teh Processing of mass data loads
  • Direct teh audit of HR data in ORACLE EBS and SAP.

Confidential, Houston, TX

Senior HCM Consultant

Responsibilities:

  • Business Analyst for teh U.S. Implementation of Workday HCM, Payroll, Time Tracking, and Talent Management
  • Act as liaison between functional users and developers, client and vendors
  • Gather and analyze business requirements
  • Development of Business Processes
  • Development of Functional Specifications
  • Third Party Systems integration Mapping, Testing, Validation
  • Conversion of data from legacy systems
  • Development of test scripts
  • Execution of unit, user acceptance, and end to end testing
  • Development of documentation
  • Creation of conversion audit reports

Confidential, Teh Woodlands, TX

HRIS Manager

Responsibilities:

  • Managed teh successful implementation of ORACLE EBS including HR, OAB, Comp Workbench, ESS, and Learning Management. ORACLE Fusion Goals and Performance Management and various APEX applications.
  • Led strategic planning, analysis and development of business requirements for HR technology delivery, positively affecting teh company's financial requirements in alignment wif corporate strategy.
  • Responsible for teh design of all HR ERP business processes and supporting module elements, ORACLE ERP e-Business Suite, HR, Benefits, Employee and Manager Self Service, HRIS, Recruiting, Compensation, Talent Management, HR Compliance and Benefits. Drove standardization and operational efficiency.
  • Oversaw reporting strategy for providing data to be used by others on a regular and ad hoc basis, enduring data integrity standards for HRIS, other HR technologies and vendor systems.
  • Proactively utilized technology to lower costs, increase TEMPeffectiveness, accuracy and value and customer satisfaction of teh company's HR systems.
  • Managed vendor relationships.
  • Accountable for ensuring continuity and successful delivery of HR services to users throughout teh organization.
  • Provided innovative ideas to improve HRIS TEMPeffectiveness.
  • Directed analysis and documentation of HR business processes and policies. Created process and policy changes by ensuring timely updates and distribution, and communicating all changes to teh HR department and appropriate end users.
  • Oversaw analysis of current processes and systems for overall TEMPeffectiveness and recommend, develop and implement programs supporting business objectives.
  • Participated in budget planning and forecasting. Managed resources required to carry out teh initiatives and programs in areas of responsibility.
  • Ensured that employees receive appropriate training and resources to perform their jobs TEMPeffectively and efficiently.
  • Developed and led team of four analysts.
  • Developed direct reports to increase teh bench strength and flexibility of teh team.

Confidential, Teh Woodlands, TX

Lead Functional Analyst

Responsibilities:

  • Utilizing SDLC Methodologies, Designed and implemented a global custom manager self-service module to interface wif PeopleSoft HRMS 8.8 including approval and notification workflow for approximately 6000 employees.
  • Designed an online requisition creation tool to interface wif PeopleSoft Recruit Workforce.
  • Gatheird and analyzed requirements
  • Developed Functional Specifications
  • Acted as liaison between functional users and developers
  • Developed documentation
  • Developed test scripts
  • Coordinated unit, user acceptance, and end to end testing.
  • Assisted wif teh conversion of data from acquired companies
  • Led PeopleSoft HRMS action reason code cleanup project.
  • Created Custom reports Using Crystal reports

We'd love your feedback!