PROFESSIONAL SUMMARY:

Seasoned HR/Payroll professional with 13 years of Kronos and 18 years of PeopleSoft experience. Key skills include system module deployment management, payroll and time & attendance systems implementation and upgrades, business requirements documentation, functional design documentation, DEV and UAT testing, process development and improvement, training facilitation and documentation, business process outsourcing, staff management, and superior customer service skills.

SOFTWARE SKILLS:

MS Office (Outlook, Excel, PowerPoint, Word) in Windows 97, NT, 8.0 environments

PeopleSoft 9.2 (payroll processing system)

Kronos 6.3 (time capture system)

SharePoint

Time & Labor (PeopleSoft time capture module)

Remedy (case management system)

Siebel (case management system)

Work Brain (time capture system)

PROFESSIONAL EXPERIENCE:

Confidential

PeopleSoft Payroll Delivery Associate Manager/Consultant

Responsibilities:

• Assist with the implementation of PeopleSoft for a Confidential
• Capture and address client’s business requirements
• Create Functional Design Documents
• Perform Proof of Concept testing and documentation
• Create, modify, and execute test scripts for Payroll, HR, and Benefits modules
• Initiate process improvements
• Table configuration

Confidential

Payroll Operations Supervisor

Responsibilities:

• Update Additional Pay panels in PeopleSoft
• Create new pay codes in PeopleSoft
• Update PeopleSoft Earnings Table and Earnings Program Table
• Update PeopleSoft Deductions Table and Company General Deductions Tables
• Update PeopleSoft Pay Run Table and Pay Calendars
• Create PeopleSoft Paysheets
• Load time files to PeopleSoft Staging Tables and Paylines
• Run all payroll system calculations and confirms
• Kick off post - payroll jobs to send ACH files and other vendor files
• Create and edit PeopleSoft queries
• Limited Kronos configuration for Organization Mapping, Pay Rules, Genies, Hyperfind Queries, Timestamp designation, pay code changes, and report generation
• Oversee Kronos time and attendance implementation and upgrades
• Provide sign-off on Business Requirements Documentation for Kronos and PeopleSoft changes that affect Payroll Operations
• Create test plans and perform and oversee User Acceptance Testing (UAT) for payroll operations projects and provide final sign-off for both PeopleSoft and Kronos
• Evaluate and improve on all Payroll Operations SOPs
• Provide performance reviews and coaching to Payroll Operations Team Members

Confidential

Workforce Administration Specialist

Responsibilities:

• Serve as the Kronos subject matter expert
• First point of contact for Store Managers and District Managers regarding Kronos questions
• Revise and create Kronos training material
• Facilitate Kronos training classes for Labor Scheduling module throughout the company
• Monitor and maintain compliance reporting for labor laws for various states
• Serve as a project lead for Kronos Labor Scheduling deployments
• Work with Kronos IT team to identify business requirements for Kronos configuration for Labor Scheduling
• Work with Kronos IT team to ensure that system configuration is compliant to state-specific break and employment laws
• Create test scripts for and conduct User Acceptance Testing
• Conduct meetings and update Status Card to ensure Kronos-related projects adhere to set completion dates
• Maintained project plans and deployment schedules
• Assisted in the designing and building of our Store Operations Team SharePoint site
• Maintained project documentation and calendars on the team's SharePoint site

Confidential

HR BPO Work Force Administration Team Lead

Responsibilities:

• Accountable for partnering with the internal and external teams to deliver client service with quality
• Enforced and supported meeting/exceeding performance quality objectives
• Consulted/collaborated with internal and external focal points to ensure alignment on priorities and projects
• Accountable for adherence to the various internal and external audits requirements
• Managed day-to-day service delivery within the team in a multi-client, multi-shore environment for PeopleSoft Workforce Administration tool
• Handled service escalations from internal and external clients
• Monitored and tracked daily workflow of client team
• Managed leave accrual special project required to support client ongoing delivery
• Engaged associates so their work contributes to business strategies and promotes a satisfying work experiences

Confidential

Payroll Processing Supervisor

Responsibilities:

• Processed multi-state Corporate and Executive payroll using a web-based payroll processing system (PeopleSoft) and Kronos
• Ensured that all necessary functions for processing Shared Services payrolls are completed in a timely and accurate manner
• Promptly communicated critical processing related information to all staff members and ensure that everyone receives and understands the information
• Trained and mentored managers and end users on the use of Kronos
• Reviewed and approve off cycle manual checks
• Ensured continual review of procedures and initiated necessary process improvements
• Provided first level performance feedback to processing team members and to management on an on-going basis
• Executed annual performance reviews
• Identified employee performance issues and worked with team manager and employee(s) to design, implement, and administer Performance Improvement Plans
• Worked with group manager to develop and maintain training and cross-training programs to ensure adequate depth of knowledge on all critical functions
• Ensured that processing team members are delivering the highest quality of service to all department customers
• Assisted with process problem identification, resolution and root cause analysis

Confidential

Payroll Team Lead

Responsibilities:

• Processed multi-state Corporate and Executive payroll using a web-based payroll processing system (PeopleSoft), Kronos, and OCR timesheets
• Tester for PeopleSoft system upgrade including creating test scripts, inputting testing data to create various scenarios, and reporting system processing flaws to the Systems Control team
• Trained and supervised payroll team members
• Processed all company severances, relocation payments, adoption assistance, and other special payments
• Conducted quality control on all garnishment entries and online checks
• Maintained help desk call center schedule
• Maintained production metrics of payroll team members
• Identified opportunities for improvement
• Interviewed potential payroll processing candidates

Confidential

Payroll Team Member

Responsibilities:

• Processed multi-state divisional payroll using a web-based payroll processing system (PeopleSoft), Kronos, and OCR timesheets
• Contributed to the project to centralize HR and payroll functions in Charlotte
• Actively involved in PeopleSoft upgrade project
• Key participant in Kronos time-capture system conversion/implementation including testing, analyzing, and reporting issues
• Main resource contact for PeopleSoft and Kronos information and instruction
• Composed queries in PeopleSoft and Kronos
• Data entry of employee tax and direct deposit information
• Keyed garnishments, maintain records and distribute payments to vendors
• Maintained knowledge of corporate HR and payroll policies and procedures
• Provided training to other processors and internal customers on new concepts and technologies
• Low level account reconciliations

Confidential

Payroll Specialist

Responsibilities:

• Completed weekly payroll processing tasks using PeopleSoft and Time & Labor modules for 6000+ City employees
• Uploaded time from PeopleSoft Time and Labor into PeopleSoft production
• Calculated and processed vacation payout and retro pay
• Prepared and uploaded Excel spreadsheet files for upload to PeopleSoft
• Calculated Military Pay and Worker’s Compensation
• Created queries, reports and interface files
• Reconciled payroll
• Reported payroll totals to the Finance Department on weekly basis as well as completed journal voucher
• First line of contact and support of departmental end-users with time entry procedures
• Completed quarterly tax returns
• Created and maintained payroll processing procedures and schedules
• Trained new employees on payroll processe