Production Support Analyst resume Cranbury, NJ - Hire IT People

UNIX SYSTEMS ENGINEER:

Insightful, results-driven IT professional with proven success implementing a broad range of UNIX services while participating in planning, analysis, and implementation of solutions in support of business objectives. Excel at providing comprehensive systems administration, application implementation, and project management. Hands-on experience at all levels of system development efforts including requirements, design, testing, implementation, and support. Outstanding project leader; able to coordinate and direct all phases of project-based efforts while motivating and guiding teams.

Areas of Expertise:

Unix Systems Administration
Capacity Planning
Databases
Risk Assessment / Impact
Application Implementation
Contingency Planning
Shell Scripting
Project Leadership

TECHNICAL PROFICIENCIES:

Operating Systems:

Sun Solaris (2.6,8,9,10) HP-UX 11i , Linux, Microsoft Windows NT/2000/XP, Cisco IOS

Networking:

TCP/IP configuration and troubleshooting, firewalls, routers, and switches.

Software:

Veritas Volume Manager, Veritas NetBackup, Apache, Checkpoint Firewall, Microsoft IIS, Netscape Enterprise Server, Analog Web Statistics, Compaq Smart Start Raid, Sun ODS raid, Sun Raid Manager, Sun Sccli Array Software, Top, NFS, SAM

Hardware:

Sun architectures: Sun Fire v240, Sun Fire v440, Sun 3310 Disk Array
HP architectures: PA-RISC

Languages:

Perl, Php, Shell Scripting (ksh, bash)

Databases:

MySQL, Informix, DB2, Microsoft Access, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Cranbury, NJ 2003 June 2009
Production Support Analyst 11 (Implementation Engineering Group)
Manage and implement small and large scale projects overseeing both the management and technical implementation process.

Implement new releases of our Roamex software aiding in the design of the software and database requirements.
Manage projects by interfacing with development and QA in ensuring timely deliverables.
Installation of Solaris environment including OS, disk, Veritas Volume Manager, DB2.
Troubleshoot disk IO along with software and database bottlenecks.
Interface with clients in projecting long term growth used in determining hardware and disk purchasing requirements.
Aided development in the design of a new two tiered disk requirement involving several terabytes of data ultimately saving our clients money.
Researched and discovered unnecessary data storage not required for the applications on two highly visible production servers eliminating the need to expand hardware.
Responsible for documenting the implementation process including creating MOP and capacity reviews along with reviewing engineering notes for accuracy.
Analyze new releases of our software to ensure all of the business requirements are met

Confidential, Weehawken, NJ 2001 June 2003
Sr. Systems Administrator (Technical Services Group)
Second level Solaris systems administrator in a large multi platform data center environment. Installed Sun Solaris systems. Tasks included installation of Solaris, fine tuning operating system for optimal performance, patching for security measures. Responsible for backing up, restoring, and troubleshooting data backups.

Prevented downtime by quickly and effectively responding to technical escalations.
Migrated a major financial client network, which improved efficiency and allowed for future growth.
Implemented several system and network upgrades that fixed ongoing problems.
Installed testing environment, which gave our team a valuable resource for testing and learning new products.
Received praise from the Vice President of our biggest client for isolating and correcting a major system issue.

Confidential,Weehawken, NJ 1999 April 2001
Systems Administrator

Supported Solaris and Windows NT systems for financial clients in a 24/7 data center.
Utilized Remedy software to track and document all client issues.
Responsible for troubleshooting client systems and network issues. Typical tasks included disk usage, CPU and memory utilization, network latency, and web server failures.
Installed and configured new Solaris and NT systems.
Backed up client data using Veritas NetBackup.
Troubleshot t1 outages including verification of physical connectivity, router configuration, and opening cases with phone carrier.
Installed and configured Netscape Enterprise Web Server, IIS Web Server, Checkpoint Firewall 1, Web Trends Reporting Software.
Worked in team of system administrators in resolving major network outages.

EDUCATION:

B.A., Psychology & concentration in Computer Science
Confidential University, Wayne, NJ

We provide IT Staff Augmentation Services!

Production Support Analyst Resume

Cranbury, NJ

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship