Summary

• 10+ years of strong IT experience in Implementation, Maintenance and Support of PeopleSoft and Revenue Management And Billing ERP(s).
• Experienced in handling team/people and achieving delivery excellence towards common goal. Worked in various capacities and played different roles
• Expertise in performing Fit-Gap Analysis, functional and technical designs and analyzing business process flow in Implementation projects.
• Extensively involved in customization of HRMS modules and excellent management and problem solving skills with thorough knowledge in People Tools (Application Designer, PeopleCode, Application Engine, Component Interface, File Layout, Process Scheduler, Query, Data Mover), SQR.
• Good understanding and experience of interfacing data from various third party sources to PeopleSoft modules.
• Extensive experience in writing advanced SQL queries and tuning those using different databases like Oracle, Sybase.
• Domain knowledge of Functional processes based on hands-on experience in PeopleSoft HRMS 8.x, 9.0 (Administer Workforce, eRecruit, ePerformance, Employee Self Service/Manager Self Service, Setup HRMS), RMB Billing module.
• Proven Leadership skill with Process-Oriented adaptable approach augmented with good Communication and Analytical acumen. Hands on experience in handling client, business calls and meetings.
• Received Citi Service Excellence and Bravo awards from Confidential and Confidential ’s client for excellent performance in respective projects.
• Received GBS GD Top Contributor Award for commendable performance, contribution to the success of the organization and value added to the Client
• Exposure to International working environment in Singapore and USA, United Kingdom.

Skills:

ERP: PeopleSoft HRMS 9.1,9.0, 8.8, 8.3, 7.5, Financials/SCM 8.4

PEOPLE TOOLS: PIA, Application Designer, People Code, Query Manager, Application Engine, Component Interface, Workflow.

REPORTING TOOLS: PS/Query, SQR,BI Publisher

DATABASE: Oracle, Sybase

Professional experience:

PROJECT DETAILS

Confidential

Florida, USA

Role : Techno-Functional Lead

Confidential is a diversified financial services holding company with subsidiaries engaged primarily in investment and financial planning, in addition to investment banking and asset management. Project involves production support and enhancement of PeopleSoft HRMS 9.1

Roles and Responsibilities:

• Handled bundles to resolve issues & upgrade the application.
  Triaged various testing, production and performance issues.
• Created data mover scripts for exporting and importing important tables, like the security tables and the configuration tables. Did manual configurations after the bundle application.
• Developed test cases/scenarios for end to end test coverage.
  Developed test scripts for execution of functional tests.
• Reviewed functional specs with business sponsors for approval and coordinated in testing all the requirements.
• Worked on building PS queries and security for users on ad-hoc reports.
• Helped the user build the work flow matrix which identifies the groups or person receiving notification during approval process. Designed security as per the requirement, created Permission Lists, Roles, User Profiles, and maintained them.

Confidential

Environment: PeopleSoft HCM 9.1, Oracle

Role : Test Lead

RBS Test Management was an Application testing Project for maintaining the HRIS (Human Resource Information System) for RBS Bank of Scotland. Program was named as Make It easy Program by the client and following Modules were implemented in TS3 phase:

• TAM with Talemetry
• Core-HR
• CRM
• Portal
• Interfaces
• Commitment Tracker

Confidential’s prime responsibility was to perform rigorous functional testing of these modules and to support user during UAT by providing training sessions

Roles and Responsibilities:

• Effectively conducted workshops and training with client team.
• Studied processes, design of the implemented IT solutions. Consolidated the list of all scenarios to be executed.
• Ensured that the scripts written have end to end process details.
• Assigned the scripts to team member for execution on daily basis based on test plan, in case a particular script can’t be executed, update the test plan and assign another script to team. Followed up on regular basis on progress
• Did first level of triage before defect is logged in Quality Center. Got the defects retested and ensure that once defect has been retested, corresponding scripts has been updated/executed in Quality Center.
• Updated test plan for any defects which have been closed and updated the status in test plan. Highlighted the ageing defects or important defects to test manager.
• Assisted the development team in replicating the defect in DEV or SYS environment.
• Updated the dependencies and prerequisite. Example - Scenario B can be executed only once scenario A has been executed successfully.
• Travelled to Manchester to provide support to UAT users.

PeopleSoft HCM Reimplementation

Environment: PeopleSoft HCM 9.1, SQL Server

Role : Business Analyst/Technical consultant

Project involved re-implementation of PeopleSoft HRMS 9.1 as the client was using HRMS 8.8. Confidential is a diversified financial services holding company with subsidiaries engaged primarily in investment and financial planning, in addition to investment banking and asset management.

Roles and Responsibilities:

• Architect and designed sound/supportable technical solutions to complex business requirements.
• Performed code reviews to ensure effectiveness, performance fitness, security, maintainability, and compliance with standards.
• U sed CI to expose the PeopleSoft component to the third party applications.
• Worked on the configuration setup for Delegation and MSS transactions.
• Worked on gathering requirements on ESS and MSS modules and designing the business process for clients to request a requisition for open position, compensation, promotion and transfer of direct reports
• Developed System testing, Integration test Scripts with different test scenarios for Testing.
• Analyzed nature of defects and provided root cause analysis to the client team.
• Effectively communicated with onsite team and helped functional team to understand the functionality of existing objects by providing them with flow charts and understanding document.

Oracle Revenue Management and Billing – Global Billing

Client : Confidential, New Jersey USA

Environment : Oracle RMB Product, Oracle

Role : Business Analyst/Technical consultant

The Global Billing project will enable the Global Transaction Services to move from disconnected billing methods and systems to a consolidated billing platform, providing improved revenue capture through leakage elimination, business growth through pricing flexibility (such as tiers), a common customer experience globally, delivery of global billing information to clients and standardized Product, Operations and Technology processes. Oracle resources comprise about 15% of overall effort.

Roles and Responsibilities:

• Worked as part of onsite team, interacted with business to prepare functional requirement document.
• To analyze the requirement and establish gaps and to prepare detailed functional specifications for different components.
• To prepare mapping documents for inbound and outbound interfaces.
• To interact with technical team on regular basis to clarify doubts and to enable seamless testing.
• To triage defects raised during different phases.
• To prepare test Scripts testing by the testing Team. To coordinated with testing Team for fixing the issues as per client satisfaction.
  
  

Client: Confidential

Environment: PeopleSoft 9.0, People Tools 8.49, Oracle

Role: Technical Lead

Confidential Group is a leading global financial services provider with operations spanning every continent and in all of the world's major financial centers. Client has integrated HR department that features two main information systems, the system was implemented by Confidential team under project name Confidential .

Production support of the Confidential system was being handled by the client himself. TRPM project was aimed at guiding the client team to streamline the process of resolving tickets by providing the root cause analysis of the defects and to supplement the client team in clearing the backlog of defects which missed SLA.

Roles and Responsibilities:

• Attended workshop with client to come up with problem mangement approach for the defects.
• Worked as SME, tech lead for clearing the backlog of the defects.
• Reviewed Technical Design Document for various production support bugs and enhancement bugs.
• Analyzed nature of defects and provided root cause analysis to the client team.
• Conducted Knowledge transfer sessions with the client team.
• Coordinated proper migration to the production environment.
• Responsibility involved sending status reports and attending checkpoint calls.

Client : Confidential

Environment: PeopleSoft HCM 9.0, People Tools 8.49, Oracle

Role: Functional Consultant/ Tech Lead

Confidential Group is a leading global financial services provider with operations spanning every continent and in all of the world's major financial centers. Client has integrated HR department that features two main information systems. The former Confidential First Boston (CSFB) mainly worked with HRMS. The former Confidential Switzerland used HR4U. Both systems were based on PeopleSoft technology but were implemented very differently.

HRMS was on PeopleSoft v 7.01 and was upgraded in phase1 while HR4U was on version 8.3 SP1 and was handled in phase2. The project was aimed at integrating and streamlining the HR operations of the whole group into one. The project was an implementation of the legacy peoplesoft systems to newer PS HCM v9.0 consisting of interfaces, data conversion, reports and enhancements. Basic modules to be handled were recruiting, workforce administration, Compensation and manager self service.

Roles and Responsibilities:

Phase 2C :

• Worked as Functional consultant for eperformance module.
• Worked on the configuration setup for Talent Management and Promotions.
• Established Gaps as per Client requirements and developed Functional Specs required for necessary enhancements to the Peoplesoft functionality.
• Worked with Development team for necessary enhancements done, tested and migrated from development environment to testing environment, tested and got approved as per client needs.
• Developed System testing, Integration test Scripts with different test scenarios for Testing. Coordinated with testing Team for fixing the issues as per client satisfaction.
  
  

Phase 2:

Roles and Responsibilities:

• Worked with Functional team in workshops for redesigning phase1 interfaces. Analyzed Interfaces of the phase1 and provided technical inputs for the same.
• Worked as technical team lead to retrofit customizations in the current system which included gap analysis, retrofit and testing customizations.
• Reviewed work and provided solutions in a best possible manner.
• Prepared Test Cases and was involved in Unit Testing.
• Set up calls with client/onsite team to discuss and resolve the issues.
• Extensively worked on Performance Tuning and Debugging and Migrations.
• Worked with onsite team in resolving SIT and UAT issues, assigning and tracking defects by using Mercury Quality Center (MQC) tool.

Phase 1:

• Attended KT sessions as part of onshore team to understand Legacy system.
• As a key member of Team involved in Data Conversion for Workforce administration module. Worked extensively on Data conversion programs using component interface to load PeopleSoft tables from flat files.
• Involved in the portal branding of Confidential portal for customizing the look and feel of the portal.
• Worked and mentored team members in the designing of inbound and outbound interface technical specifications and reviewed their work .Worked on the core and critical interface specifications of interfaces
• Worked with client members, onsite team and offshore development team to resolve issues on specification gathering, troubleshooting and building deliverables.
• Involved in 2 full cycle of System Integration Testing and 1 cycle of User Acceptance Testing as part of onsite team. Worked as an onsite coordinator for interfaces track.
• Interacted with Clients and Vendors to get the sign-offs for various conversion issues as well as interfaces.
• Technically worked on Application engine, PeopleCode, File Layout, Data Mover and Component Interface, Style Sheets. Converted interfaces from SQR's to Application Engine where the greatest challenge was that of understanding the requirement without any functional help which helped me in getting a better understanding of the interfaces from a functional perspective.

Client : Confidential, USA

Environment: PeopleSoft HRMS 8.8, People Tools 8.46, Sybase

Role: Senior Developer

Confidential is among the world’s most respected and widely utilized sources for credit ratings, research and risk analysis. Confidential ’s commitment and expertise contribute to stable, transparent and integrated financial markets, protecting the integrity of credit. In addition to our core ratings business, Confidential ’s provides research data and analytic tools for assessing credit risk, and publishes market-leading credit opinions, deal research and commentary, serving more than 9,300 customer accounts at some 2,400 institutions around the globe. Confidential 's maintains offices in most of the world’s major financial centers and employs approximately 3,000 people worldwide, including more than 1,000 analysts.

The Project was to Implement PeopleSoft HRMS 8.8 modules e-Recuirting, e-Compensation, Self Service, e-Profile, Position Management.

Roles and Responsibilities:

• Worked with client members, onsite team and offshore development team to resolve issues on specification gathering, troubleshooting and building deliverables.
• Designed Technical Specifications for customizations.
• Extensively worked on customization of Compensation, Recruiting, eProfile modules using PeopleCode and Workflow and created customized functions for reusability across the modules.
• Good knowledge on Performance Tuning and Debugging.
• Worked with User profiles, Roles and Permission Lists in HRMS Applications.
• Developed reports using SQR and PS Query
• Involved in resolving System Integration Testing and UAT issues of the HRMS system
• Coordinated migration of changed objects between various database instances.