SUMMARY

Senior Learning Consultant, Organizational Development, Change Management, Instructional Designer. Professional experience encompasses soft skills and systems training development and delivery, and business requirements analysisMulti-talented consultant with over 16 years’ experience in training development and delivery. Over 4 years as a Project Management Consultant and 7 years working in Organizational Change Management

Provide training development and delivery on various ERP/CRM applications, including Siebel, Salesforce Automation (SFA), Salesforce.com, SAP, PeopleSoft, Oracle, Dendrite’s Mobile Intelligence, JD Edwards, Visual Elk/StayinFront’s CRM, and proprietary systems

Identify key stakeholders and risk factors, and analysis findings as it relates to current scope. Manage Info and Role Mapping to identify training design and development strategies. Perform readiness assessments, coaching plans for upper level management and Executives. Develop and implement change management and communications plans to minimize resistance and maximize engagement and user acceptance. Identify, obtain, and organize the resources to accomplish projects. Utilize ADKAR and AGILE methodologies, Change Agent Network and Executive communications to identify and communicate business impacts, change awareness, and acceptance

Develop training materials including quick reference guides, style guides, eLearning for LMS, PowerPoint presentations, participant and facilitator guides for various clients throughout the U.S., Europe, and Asia. Develop training solutions for use in blended, virtual, and classroom environments. Understand and communicate the dependencies between systems development and human performance work. Oversee medium-large-scale projects, including sub-contractors, internal Super Users, third-party vendors, and IT personnel. Manage and design training solution efforts including training approach, needs and audience analysis, template and standards development, and deliverable planning for instructor-led, train-the-trainer sessions, and e-learning courses

Develop Train-the-Trainer facilitator guides, programs including needs analysis, participant guides, Job Aids, BPPs using UPK OnDemand, Brainshark, WebEx, Goto Meeting, Centra, Articulate Storyline/Presenter, Microsoft PowerPoint, uPerform, Saba, Infopak, Captivate (RoboDemo), Camtasia, SnagIT, SimPro, and Oracle Tutor.

Work with a variety of clients in Retail Banking and Finance, Modern Energy, Federal and State government agencies, Pharmaceuticals, Beverage Manufacturing and Distribution, Information Technology, Healthcare, Manufacturing, Asset Management, Consulting, Utilities, Retail, Automotive, Telecommunications, Business Support Services and Higher Education

Technical Skills:

RWD Infopak/uPerform, Captivate (RoboDemo), Goto Meeting, UPK OnDemand, Articulate, Storyline, Snagit, Clarity software, Banner, Salesforce.com (SFdc), Saba, Lectora, Lotus Notes, SAP ECC 4.5/6.0 (CRM 2007, PM, CS (MI, MTS, MAM), Planning, BOBJ XI, SCM, PP, CATS, HRMS, MM, MASTER DATA MANAGEMENT (MDM), SOLUTION MANAGER, R/3, BW, FICO, and SD (MTO)), Vistex, PeopleSoft 8.X/9.0 (SRM, Financials, Campus Solutions, HCM, eProcurement, Supplier Contracts Management, and CRM), JD Edwards (OneWorld, EnterprisesOne), StayinFront CRM, Salesforce Automation (SFA), MS Project, Visio, Word, Excel, PowerPoint, Articulate Storyline/Presenter, Crystal Reports, Siebel (CRM, PRM, Analytics, Sales, Self-Service, Marketing, eBilling), STOLI, WebEx, Centra, proprietary retail banking systems; Oracle R12 (Procurement, HRM, Financials and Tutor), Eclipsys SCM v4/v5, Epic Ambulatory, Cerner (PowerChart, Ambulatory EMR, FirstNet, PowerNotes, Message Center, PharmNet, ePrescribing), Dendrite’s Mobile Intelligence, Brainshark, Testuff (Defect Management Tool), Lighthouse(Issue Management Tool), JIRA, Confluence, PowerPlan Suites

Professional Experience

Consulting – By Application

Oracle r12 Applications: Advanced Benefits, HCM, HRSS (Foundations and SSHR), Payroll, Procure-to-Pay. PeopleSoft Accounts Receivables

Senior Training Developer

Confidential, NC

• Develop functional training materials including labs and course manuals for various clients
• Facilitate discussions with the team and trainer to identify scenarios in support of real-world example labs
• Work with management to identify key areas of impact to be included in the course deliverables
• Create course the course outlines based on client needs; Highlight key functional processes, system integration and configuration items
• Incorporate graphics and visual representations to support training elements and client educational needs

Articulate Storyline, ADDIE methodology, Open Text, PeopleSoft General Ledger

Senior Training Developer

Confidential, GA

• Developed functional training materials including labs and course manuals for end user training across Genuine Parts entities to create a commonality of knowledge and function across the business
• Created storyboards and ILT templates to be utilized by the training team to be comprehensive in nature and job specific for end user learning and development initiatives
• Designed training materials based on adult learning theory practices and converted the content into self-paced eLearning with voiceover narration using Articulate Storyline
• Worked with key stakeholders, training resources, and external team members to design and develop training programs leveraging source documentation and previously deployed materials
• Created quick reference guides and other training deliverables, including PowerPoint, course outlines, and storyboards for e-learning deployment
• Identified real world examples to be incorporated into the training content

PowerPlan Suites (Tax Repairs, Fundamentals, Capital Budgeting, Projects, Assets, and Budgets modules), Agile methodology, Confluence 5.0, and JIRA

Senior Training Lead (Consultant)

Confidential, Marietta, GA

• Developed and maintained governance documentation, templates and incorporated approved changes
• Supported Project Management team initiatives based on Agile methodology requirements
• Educated the Training team and external resources on standards and proper use of tools as identified in the governance documentation
• Provided QA of training materials to ensure they meet training standards and style guidelines according to the team governance documentation
• Partnered with Training PM to identify appropriate training solutions for new initiatives
• Developed and delivered content and structure, including all Train-the-trainer (T3) and end user training sessions to support virtual and instructor led delivery across various client industries
• Executed training reports which show completion rates, tests and survey results
• Utilized the JIRA system to support instructional design initiatives using Agile methodology
• Collaborated on team and company initiatives using Confluence
• Worked with management and SMEs to create interactive training deliverables for Internal New Hires and clients
• Implemented change management and training analysis techniques to uncover areas of resistance and understand training scope and tailored deployment strategy needs
• Collaborated with Subject Matter Experts SMEs and other trainers during course design and development to ensure deliverable expectations
• Created scripts and storyboards to support WebEx recorded sessions and e-Learning
• Incorporated business processes and procedures and industry best practices into training content for internal training sessions and external client training sessions
• Attended daily scrum meetings to manage and support on daily milestones
• Developed and administered training requirements, standards, and guidelines

Training Content Development Lead (Captivate)/LMS Content Administrator

Confidential Dunwoody, GA

• Managed the content development of a training team of 10 consultants
• Developed and administered training requirements and standards and guidelines
• Identified training needs and requirements based on BPR development and interaction with Functional Leads, Business Leads, and the Project team
• Developed training materials for delivery via LMS, ILT, and blended solutions. Utilized UPK 11.1 to develop test scripts support of Train the Trainer and go-live delivery
• Integrated training solutions, including Brainshark, PowerPoint, Saba, UPK 11.1, Captivate, SnagIt, and Taleo to develop comprehensive and eye-catching e-learning course materials and quick reference guides with voiceover narration
• Provided post-training support for various projects according to Change Board guidelines
• Conducted Training Needs Analysis for assigned implementations. Created detailed Business Process Documents to support training materials
• Worked closely with Change Management and Communications to identify key stakeholders, strategize target communications and key messaging, and identify and highlight business impacts and procedural changes to be integrated through communications, change management and training
• Developed and delivered train-the-trainer sessions on Brainshark and Captivate 6 development to support training team members. Developed and managed standards, guidelines and templates for instructor-led, blended, and eLearning courses
• Worked with Business Leads to create test scripts based on identified test cases. Interacted daily with business leads, SMEs, and functional consultants to identify and promote measurable training standards throughout each project
• Uploaded and managed SCORM-compliant, eLearning courses into Saba. Identified learning paths based on roles and responsibilities. Created and administered training evaluations. Reported progress upward through Training Manager and PMO
• Worked with training team to create key concept slides and instructor-led training standards in keeping client needs and best practices
• Delivered web-based training sessions over WebEx. Trained business leads and new hires on test script creation in UPK and applying standards and templat

Sr. Training Consultant/e-Learning Developer

Confidential, CA

• Identified training needs and requirements based on delivery in Chile and Argentina
• Led client/SME discussions to identify salient information to be incorporate into the training; Created relevant course structure and relevant exercises for the Promax (TM) tool and Brainshark LMS
• Worked with outside vendors to determine 508 and AICC-compliance and compatibility with the client LMS and translation company requirements
• Developed training materials for Promax (Trade Marketing tool) to support the virtual train-the-trainer sessions. Created supporting materials to be delivered virtually
• Identified and developed best practices to include in training course deliverables for instructor led and e-learning course delivery in Chile and Argentina
• Recorded simulations using Captivate 6, Snag IT, and uPerform tools to delivery content
• Prepared content to be translated and loaded into Brainshark with voice over for Promax courses

SAP ECC 6.0 Modules: FICO, PM, CS (MAM), SCM, Logistics, SD (MTO), CATS, HR, TIME MANAGEMENT, PAYROLL, MM, MASTER DATA MANAGEMENT (MDM), BOBJ XI, SOLUTION MANAGER, CRM, VISTEX incorporated with FI and SD functionality

Organizational Change Management and Training Consultant

Confidential, GA

• Identified training needs and requirements based on business needs. Partnered with leadership to understand learning gaps and train to best practices. Designed and developed interactive training sessions, presentation materials, and blended solutions
• Acted as a project lead and mentored other team members in finding solutions to complex learning needs. Worked with SAP Asset Management for CCR Fleet services team to develop learning materials and improved business processes for SAP PM module, including Preventive Maintenance, Maintenance Processing, and Management of Technical Objects
• Designed measurement plans based on business outcomes and learning objectives. Created measurement instruments, implement, analyze results and make recommendations. Developed training to facilitate efforts around the Procurement, Work Order creation, Warranty support, Inventory Maintenance, Analytics, and Mechanics User Interface for mobile handheld devices
• Provided organizational change management and training management initiatives in support of SAP Business Objects XI (BOBJ) BI tools for reporting enhancements in the financial shared services group. Worked with project leadership to identify target audience, key stakeholders, and change management impacts
• Worked with SAP Business Intelligence Suite, including Enterprise Performance Management (Dashboard design/Xcelsius), Crystal Reports, BOBJ Analysis for Excel, Analytics
• Developed training elements to be deployed in virtual and classroom environments to service and field technicians
• Utilized Sharepoint as a repository for version-maintained deliverables. Managed communication and training assessment and planning, business transformation development for assessments and implementation. Liaised with IT project teams and business to coordinate initiatives
• Developed organizational change management and training strategic plans to be deployed by the Change team. Performed gap analysis and needs assessments to understand change leadership needs associated with IT initiatives and developed an executable change leadership plan, including the stakeholder assessment and governance, communications and training deployment and cutover plans
• Designed associated business transformation and communication project plans to mirror the overarching project timeline and scope

SAP Consultant (Instructional Designer - SAP HR and Payroll modules) for SAP America

Confidential Woodcliff Lake, NJ

• Worked with HR and Payroll Business Leads and Subject Matter Experts to align training needs with roles and to identify necessary content and materials needing preparation for go-live
• Developed course conceptual material, relevant scenarios, and exercises to be integrated into the SAP Help for Organizational Management, HCM processes and forms, Payroll Reporting, Employee Administration, Time and Attendance, Analytics, and Benefits Management
• Recorded and edited relevant uPerform work instructions, BPPs, and quick reference guides and simulations. Utilized MS Office products to create standalone job aids, participant and instructor guides
• Developed Train-the-trainer (T3) materials, job aids, and quick reference guides for PowerUsers

North American Training Coordinator/Change Management Consultant

Confidential, GA

• Provided business transformation and training management support for several sites located across the U.S., Canada, and Mexico. Worked directly with the PMO and key project sponsors based in Belgium to ensure guidelines are met and to promote project transparency through key change management activities
• Worked with PMO and key stakeholders at each location to identify gaps and business impacts and develop key communications and organizational development where needed
• Utilized MS Project to manage training development and delivery timelines along with other Microsoft Office products and RWD uPerform to create training materials for the Train-the-trainer, quick reference guides. Analyzed systems and client business needs to make recommendations for requirements development and overall solutions. Supported training initiatives throughout the North American migration efforts from three separate legacy systems to SAP ECC 6.0 over 13 domains, including Plant Maintenance, Warehouse Management/Inventory Mgmt, Purchasing, FICO, Planning, Treasury, Packaging and Manufacturing, MDM, and SubToll
• Administered needs and readiness assessments mirroring project timeline to ensure proper awareness and user acceptance
• Developed, revised, and implemented custom and standard training packages including presentations, handouts, manuals, exercises, and other resource materials

Project Manager (Global Implementation) / Change Management / UAT Manager

Confidential, NC

• Provided Project Management and Organizational Change Management for a multi-phased, global implementation. Managed the global project team in Japan, Australia/New Zealand, Western Europe, Brazil/LA-S, United States, and Canada for a multi-million dollar implementation. Monitored and promoted phase closure, conducted management cadence reviews, and managed the User Acceptance Testing process for end users, partners, and internal personnel
• Managed third party vendor delivery and documentation for the global implementation of SAP CRM and Salesforce.com (SFdc) system integration into Relayware. Worked with the Service Product and Sales teams to develop training to be delivered via Lenovo University in support of training and certification requirements of third party Lenovo service providers
• Reviewed and developed requirements based on deployment and resources in keeping with current functionality and system enhancements for SFdc’s Marketing and Leads and Account and Contacts functionality
• Worked with business and geography leads to develop business requirements. Re-engineered current business processes to utilize Salesforce.com’s Sales Tools, including Contract and Order Management, Lead Passing as well as Marketing Automation tools for salespeople
• Reviewed scope and budget constraints in determining go-live readiness, move-to-production, deployment and cutover activities to support PRM system integration efforts. Directed solutions, testing, and training teams to ensure that requirements have been examined and executed with a holistic approach in mind, as well as to ensure all scenarios were considered and accurate work & system processes captured
• Interacted with Executive stakeholders and committee members to ensure that global messaging was scoped and properly communicated throughout the organization
• Provided guidance through all project phases as well as the administration of readiness assessments and scorecard results. Articulated the business requirements and process gaps clearly and concisely to ensure that proper ownership had been delegated to move them to closure
• Maintained and reviewed test team selections and conducted training on issue/defect management tools and Sev 1/Sev 2 fixes for test exit criteria

Change Management Lead for Communications and Business Transformation for SAP America

Confidential Frankfort, KY

• Provided Organizational Change Management for SAP. Worked directly with the Communications and Business Transformation work streams to support proper organizational change efforts by reviewing and defining OD requirements, team building, implementing and managing the Change Agent Network (150+ employees), standardizing project communications and examining the organization for key messaging and intent. Performed gap analysis and transitional requirements
• Developed business transformation and communications plans highlighting individual work streams, key deliverables. Utilized a Communication Matrix to track key messaging and global communications as a result of Business Transformation tools, needs assessments, coaching plan feedback, sponsor roadmapping, and audience analysis
• Identified and enabled reinforcement mechanisms for desired behaviors based on predefined change parameters
• Worked closely with Subject Matter Experts and Functional team to review end-to-end processes in various SAP HR and Payroll modules, including Time Management, Org Management, Personnel Administration, and Benefits Accounting and Administration. Utilized RWD’s uPerform to create and house BPPs, DTPs, and test scripts for the Training team. Organized and facilitated townhalls, focus groups, and roadshows to determine business impacts, as-is vs. to-be, FAQs, and areas of resistance
• Developed and reviewed poster layouts for company-wide communications. Provided knowledge transfer to the Business Transformation and Communications teams
• Distributed communications in support of a multi-phased rollout. Conducted key stakeholder interviews, utilized stakeholder mapping documentation to identify the needs and scope of training requirements, collected project feedback through the use an agency scorecard, and identified and communicated Lessons Learned to the project team as well as PMO/BPO for various meetings throughout the organization